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Job Search Skills The original language of these training materials is English, and they have been automatically translated into other languages using AI tools. If you notice any issues, please contact us. How to search for professions and jobs online est. 60 mins Start Now Chat-based AI tools for job search support est. 60 - 90 min Start Now How to create a CV est. 90 - 120 mins Start Now How to write a cover letter est 60-90 mins Start Now Sending a PDF attachment by email est. 45 min Start Now Sending a job application via email est. 60 - 90 mins Start Now

Sending a PDF attachment by email est. 45 min 💡 After this training: The learner knows how to send a file as an email attachment. The learner is able to convert a file into PDF format. 👀 How to coordinate this training: 1. Go through various ways If needed, explain what a PDF file is and when this format can be used and is good to use. 2. Exercise Option 1: Convert a Word processing file like Microsoft Word or Google Docs to PDF and attach it to an email message. Option 2: Scan a document with the phone and turn it into a PDF. Scan documents with your phone. Let's try it together: Google Drive application , Microsoft Lens application , iPhone's Notes application .. Save the documents on your phone. 3. Exercise continues Send an email to the trainer with an attachment. Make sure the document doesn't include any sensitive or personal information. Materials needed: Mobile phone 📲 Computer 💻 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions ✨ Digital skills training about creating and sending PDF files video language 🇬🇧 video language 🇬🇧 Link 🇫🇮 Näin skannaat kuitit ja tärkeät paperit talteen puhelimella (Yle DigiTreenit) Demonstration Tips Option 1: Convert a Word File (Word/Google Docs) to PDF & Email Demonstration Steps: Open the document in Microsoft Word or Google Docs. Show them the menu bar. Select “Save as PDF” (Word: File → Save As → PDF ; Google Docs: File → Download → PDF ). Demonstrate clicking and saving the file. Locate the saved PDF on your computer or Google Drive. Point out the .pdf file extension. Open email (e.g., Gmail, Outlook). Start a new message Click “Attach file” (paperclip icon) . Select the PDF you just saved. Send the email with the PDF attached. Trainer Tip: Send it to yourself first and show participants how it appears in your inbox. Option 2: Scan a document with a phone Preparation: Have a simple one-page document ready (e.g., flyer, form, or handwritten note). Demonstration Apps: Google Drive (Android/iPhone) Microsoft Lens (Android/iPhone) Notes app (iPhone) Demonstration Steps: Open the app (show participants where to find it on the phone). Example: In Google Drive, tap the “+” button → Scan . Point the camera at the paper and take a picture. Show how the app automatically crops and adjusts the image. Save as PDF in the app. Google Drive: Saves directly to your Drive. Microsoft Lens: Choose “PDF” and save. iPhone Notes: Tap “Save” → Share → Save to Files as PDF. Locate the PDF file on your phone. Demonstrate where it’s stored (Drive, Files app, etc.). Optional: Show how to attach it to an email or WhatsApp message. Trainer tip : Let participants practice scanning their own paper during the session. Save & share Save the document on the phone (in Files app, Drive, or OneDrive). Explain why it’s important to remember where it’s saved. Show sharing options : Email, WhatsApp, Google Drive link. Demonstrate pressing “Share” → choosing an app.

How to create a CV est. 90 - 120 mins 💡 After this training: The learner understands the purpose and basic structure of a CV. The learner can identify what makes a good CV. The learner can reflect on their own skills, experiences, and goals. The learner knows how to make a CV. 👀 How to coordinate this training: Introduction to CV You can use various methods to introduce CV. Option 1: Intro Discussion Questions Why do you think employers ask for a CV? Imagine you are an employer and you receive 100 CVs. What do you look for first? Have you ever sent a CV before? How did you feel about it? What do you think makes a CV stand out in a positive way? What mistakes do you think could harm a CV? Do you think everyone should have the same CV for every job, or should it change depending on the role? Why? Option 2: Walk through CV sections: Contact info Summary / Profile Work experience Education Skills Option 3: Show sample CVs (strong vs. weak). You can search online for examples. Group activity : Divide into small groups; each group analyzes one CV section and suggests improvements. 2. Individual Self-Reflection Exercise Ask learners to write down answers on word processor of their choice to the following questions: Questions : Who are you? What are you doing now? (at school, at work, at home?) What kind of person are you? (e.g., friendly, proactive, courageous) What can you do – what are you good at? What jobs have you done? What kind of work would you like to do? What are you like as an employee? In which areas would you like to develop? (What do you want to learn?) What does work mean to you? What goals do you have when you think about the future? Finally, what would you like to say? Demonstration How to create a CV using: Word (with templates) Google Docs (with résumé templates) Canva (for design-oriented options) Walk through replacing template text with personal information. Exercise Participants start creating their own CVs in class using their self-reflection answers. The trainer gives support and feedback while circulating. Option: In-class : learners work directly in Word/Docs/Canva. Homework : learners draft or finalize their CV and submit for feedback. Materials needed: Computer 💻 Flipchart or whiteboard 📊 Account for word-processor applications and or Canva 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions ✨ Digital skills training about creating and writing a CV Trainer Tips: Introducing CV 1. Start with a relatable hook Ask: “Imagine you are an employer. You get 100 CVs for one job. How long do you think you look at each CV?” Explain: “This means our CV must make a quick, clear impression.” Tip : Use a short story, e.g., “I once saw a CV where the person forgot to put their phone number… guess what happened?” → This helps participants connect personally. 2. Define the CV simply A CV is not just a list of jobs → it is your personal marketing tool. The goal is to show your strengths, experience, and potential in a clear and structured way. 3. Highlight why it matters Employers often decide who to interview based only on the CV. A good CV shows: Professionalism (clear, mistake-free, well-structured) Relevance (skills and experience linked to the job ad) Personality (short profile/summary to stand out) Finland 🇫🇮 Materials Video 🇫🇮 Millainen on hyvä CV? 📝 Katso vinkit toimivan ansioluettelon tekemiseen 🙌 (Duunivinkit) Plain language material 🇫🇮 ⁠Ansioluettelo Wordilla (SelkoDigi - opiskelumateriaalit) Exercise list 🇫🇮 Kirjoitusharjoitus (Helsingin työväenopisto) Slides 🇫🇮 Opetusmateriaali (Helsingin työväenopisto) CV template on Google Docs 🇫🇮 CV pohja (Helsingin työväenopisto) Tips Website 🇫🇮 CV-pohja: Näin teet tyylikkään ansioluettelon helposti – Duunitori Website 🇫🇮 Vinkkejä työnhakuun - Työnhaku - Työmarkkinatori Website 🇬🇧 Tips for finding a job - Searching for work - Job Market Finland Website 🇫🇮 Työhakemus ja CV , 🇬🇧 Job application and CV (Info Finland), available in more languages Estonia 🇪🇪 Video language 🇪🇪with English subtitles 🇬🇧 Tips Website link 🇬🇧 : Tips for job applicants | Töötukassa Europass 🇪🇺 Video language 🇬🇧 Step-by-step: How to make a CV in Word or Google Docs 📝 1. Open the Program Word : Go to your computer and open Microsoft Word . Google Docs : Open your web browser, go to docs.google.com , and log in with your Google account. 2. Start a New Document Word : Click on New to start a new document. Google Docs : Click the Blank document (+) or choose from the Template Gallery . 3. Choose a Template Word : Look through the ready-made templates. Click on a CV template you like, then press Create . Google Docs : From the Template Gallery , select a Résumé template you like. 4. Add Your Own Information Click on the text in the template and replace it with your own details. Make sure to include: Your name Contact information (email, phone number) Work experience Education Skills 5. Add Your Photo (Optional) Word : Click Insert > Pictures and choose your photo. Google Docs : Click Insert > Image and upload your photo. 6. Save Your Work Word : Click File > Save As → choose where to save (Desktop, Documents, etc.), and give it a clear name like YourName_CV.docx . Google Docs : Google Docs saves automatically. To keep a copy on your computer, click File > Download > Microsoft Word (.docx). 7. Check and Edit Adjust the design or style so it fits your personality and the job. Use spell check: Word : Review > Spelling & Grammar . Google Docs : Tools > Spelling and grammar > Spelling and grammar check . If possible, ask a friend to review your CV and give feedback. 8. Save as PDF (Final Version) Word : Click File > Save As → Choose file type PDF . Google Docs : Click File > Download > PDF Document (.pdf) . Step-by-step: How to Make a CV in Canva 📝 1. Open Canva Go to www.canva.com in your browser. Log in (create a free account if you don’t have one). 2. Search for CV Templates In the search bar, type “CV” or “Resume” . You will see many ready-made designs. 3. Choose a Template Browse the templates and click on one you like. Press Customize this template to start editing. 4. Add Your Own Information Click on the text in the template and replace it with your details. Make sure to include: Your name Contact information (email, phone number) Work experience Education Skills 💡 Tip: You can move, delete, or resize text boxes to make the CV fit your needs. 5. Add Your Photo (Optional) Click Uploads > Upload files and choose your photo. Drag and drop the photo into the photo frame on the template. 6. Customize the Design Change colors, fonts, and layout to match your style. Keep it clear and professional (avoid too many decorations). 7. Save Your Work Canva saves automatically online. To download, click Share > Download . 8. Download as PDF Choose File type: PDF Print (best quality). Name your file clearly, e.g., YourName_CV.pdf . Save it on your computer or phone. Resources Video 🇬🇧 How to Make Resume and CV in Canva - Tutorial

Finland The Life Skills Model for All (Study Centre Sivis) External Link The Life Skills Model for All provides a learner-centered framework for developing literacy, numeracy, and digital skills through collaborative and respectful learning. Digital skills model offers adaptable materials and guidance for trainers to promote confidence and digital inclusion. Available in Finnish. Digital house : Basic digital skills for adults (KVS Foundation) External Link The material is particularly suited for teaching basic digital skills to adults, including multilingual learners and those needing extra support. The material can be used with a teacher’s guidance or independently as learners move from room to room. Available in Finnish. Digitreenit - Digital skills resources and exercises (Yle) External Link The digital exercises offer practical tips and tasks to improve everyday tech skills while allowing learners to test their knowledge and learn key digital terms. Available in Finnish. Selkodigi teaching materials (Simhe) External Link SelkoDigi provides accessible learning materials to help learners build essential digital skills for education, employment, and daily activities. Available in Finnish. Digital skills for everyday life (Helsinki Finnish Adult Education Centre) External Link This site offers themed teaching materials to support Finnish language learners and teachers in developing essential everyday digital skills. The resources are flexible, practical, and accessible for use in different learning contexts. Available in Finnish. AI self-study material External Link Material introduces AI in an easy, practical way for everyday life, studies, and work. Developed collaboratively by several Finnish organizations (Enter ry, Erilaisten oppijoiden liitto, Moniheli ry, SeniorSurf, Suomen eKlubitalot ry, VALLI ry ja Vanhustyön keskusliitto), it provides accessible information, user insights, and evolving content that invites public feedback. Osuvat Taidot video materials (TIEKE Finnish Information Society Development Centre ) External Link The Osuvat taidot project built a national digital skills badge framework defining essential digital competencies for work and everyday life. It provides learning materials, such as videos, for educators and learners in vocational and adult education. Basic digital skills open badge (Digital population and data service agency) External Link Badges show that you have mastered the basic digital skills and contains six different areas of competencies. Available in English, Finnish and Swedish. More information about the criteria is available on Tieke's page (English , Finnish ). Resources of training materials This page is available in English. Estonia Website: Tallinn Migration Centre Information about living, home and work, documents, services and language cafes are available in English. External Link Norway Digidel (the Directorate for Higher Education and Skills) This site offers free materials and practical advice to help trainers teach and support learners in developing essential digital skills. The materials are available mainly in Norwegian, but some of them are translated into English and other languages. External Link English and multilingual materials Digital Skills Library and Glossary (Word Education) in English The Digital Skills Library is an open repository of free learning resources designed to help all adult learners develop the digital skills needed to achieve their personal, civic, educational, and career goals. Knowing the “language” of digital skills is an important foundation for digital resilience. The Digital Skills Glossary is a set of open vocabulary-based resources and activities to help build learners’ digital resilience. Outlook training (Microsoft) The page is Microsoft’s official Outlook training support hub, offering guided tutorials and how-to topics covering creating and managing emails, organizing your inbox, using calendar and contacts, and customizing settings across Windows, macOS, iOS/Android, and Outlook on the web. Library Glossary External Link

How to Plan & Deliver Digital Skills Trainings Download a checklist that helps you organize your training process step by step 👇🏽 Download Checklist Training Models 1. Theme-Based Training • Build around a theme and market broadly to an unfamiliar audience. • The theme addresses a development challenge affecting many (e.g. how to look for job positions or writing a CV) 2. Skills-based Training • Build around the skill level of potential learners who might be interested in learning basic digital skills. • It is easy to communicate with learners about the goals of the training sessions. 3. Target Group-Based Training • Deliver to an already familiar group (e.g., a hobby group or ongoing course participants). • Theme selected based on the specific development needs of the group. • If you have a specific group of learners in mind, you can conduct a pre-interview to gather more information related to their digital skills level and needs. Schedule and Timing Things to consider: learners’ cultural backgrounds and life situations when planning training. Conflict-event check Identify if local events, festivals, or gatherings clash with class times. Cultural and life context Understand learners’ backgrounds, routines, and priorities. Holiday and prayer time Check religious periods (e.g. Ramadan), public holidays, school breaks, and prayer hours. Learner schedule alignment Match training times to when learners are free (e.g. avoid school hours if they attend integration courses). Childcare and care duties consideration Assess if learners care for small children or dependents, and consider offering childcare or flexible timing. Remove Barriers to Participation Childcare support If the potential group of learners includes parents of small children, consider arranging a babysitter or children’s activities, or the possibility of attending with children during the course to reduce barriers to attendance. Transport cost assistance If getting to the venue requires public transport, consider whether the organiser can cover the costs and clearly communicate this to learners. Training-group fit Training is easier to organise and follow when learners share similar daily rhythms (times when they are free) or have comparable starting levels of skills or language. Digital access check: Ask learners whether they have smartphones and/or computers; make venue and equipment choices based on whether learners need devices or rental support. Language of the Training Plain & supportive wording Depending on the learners' language skills, use simple and clear language, and provide help with translations or explanations as needed. Trainer language match If more than one trainer teaches, make sure they speak the learners’ languages well to help learning run smoothly. Focus stays on main goals While helping learners with language is important, the main training objectives should still remain the priority. Use extra help tools Be flexible — allow translators, learners helping each other, or language-support tools, so everyone can understand and follow the training. Group Size and Facilitation Small groups build confidence Small groups provide a safe and supportive space for sharing thoughts and learning from one another. If the group is large, it can be divided into smaller subgroups to keep the atmosphere personal and comfortable. Repetition supports digital learning To gain basic digital skills, learners need repetition. A single session is usually not enough for those who are new to the digital environment. Adapt to learners’ life situations Continuous participation can be difficult depending on each learner’s circumstances. Consider how often and how long sessions should be, such as a single full-day training or several shorter ones. Choose suitable teaching methods Lighter and more flexible teaching methods often work best for special groups, especially when teaching basic digital skills. Support motivation through involvement Learners are usually more motivated when they can take part in shaping the course content and activities. Balance teaching styles A more teacher-led approach can suit some groups better, while others may prefer minimal lecturing and more interaction or practice. Use assistants and peer support Make use of small groups, assistant teachers, or peer helpers when possible. An assistant teacher can offer extra help by showing learners step-by-step alongside them. Equipment, Venue and Location Choose a convenient, safe setting Select a location that your learners find easily accessible and that feels familiar. A place where they feel safe makes attendance simpler. New venues can spark interest Sometimes, using a new or different space can increase engagement. You know your group best: decide whether familiarity or novelty works better. Ensure access to devices & internet Since the focus is on digital skills, choose a venue that has internet access. Consider also whether you’ll use computers provided by the venue, have learners bring their own, or rent equipment. Not everyone has their own device Don’t assume all learners own a computer or a smartphone. Make backup plans for those without electronic devices so that everyone can participate. Check the language settings of rented devices Before the training, double-check which languages the rented devices are available in. This will help you prepare materials and instructions that match the language of your training. Recruitment of Learners Clear & compelling invitation Start with a strong course description, essential details, and a clear statement of why participation is valuable. Preferred communication channels Use the media and platforms learners already use. Reach them via multiple channels and repeat the message to increase the likelihood of engagement. Use partner networks Work with organizations already connected to your potential learners. This helps you reach more people and builds credibility. Personal invitation works best Invitations from trusted individuals or organizations increase interest. In communities, messages via familiar platforms (like WhatsApp or Facebook groups) are often more effective. Printed & digital flyers Posters and flyers still attract attention. Design materials for both online and offline use, and prepare multiple file formats (e.g., PDF, JPEG) for easy sharing. ✅ Check the downloadable material (button at the top of this page) for tips on communication before, during, and after your training sessions. Registration Easy & clear registration Make it simple for learners to sign up. Clearly show the registration deadline and the steps they need to follow. Specify compulsory information List what details learners must provide (e.g. name, contact information, language level, device access). Multiple sign-up options Offer more than one way to register, such as by phone, online form, or in person. Phone registration = deeper insight Using phone calls for registration can help you learn more about learners (e.g. their device use, language level, and learning goals), making planning easier. Example template on Microsoft Forms ((https://forms.office.com/Pages/ShareFormPage.aspx?id=Vtedn-HqeU6UO32kQPo1PbLSLvRjMDlGvltfh6HdvIZUMlFMOUU1MllXU0dNQ1AxTEdGSjlMWUI1SC4u&sharetoken=1nXNZ9tSIq47xESEAeJc)Available in English and Finnish) 📃 Communication Tips Before Training Explain practical arrangements clearly Tell learners how to get to the venue, what equipment and facilities are available, and any other practical details (e.g. directions, parking, entrance, signs). First-meeting overview If it's the first session, share what to expect : how many people will attend, what the theme is, what the general goals are, and a detailed schedule (including breaks and meals). What happens in the first session Clearly explain what will happen during the first session so learners are not surprised and can come prepared. Bring-your-own items Tell learners what they need to bring: laptop or mobile device (if needed), notebook and pen, etc. Prepare availability of digital tools Ask learners ahead of time to find out their email address and password (if they already have one) before the first session so they can start using digital tools right away. How to Keep Communication Flowing After and Between Trainings Communication & Ongoing connection • Send follow-up messages to those who were unable to attend the session. • Be aware that the registration and the actual participant numbers might be different, even if you make sure to reach them beforehand, as learners’ life situations change. Continuous support • Clearly communicate upcoming training dates, contact persons, and offer individual guidance to maintain motivation and connection. Engagement & Feedback • Use pair discussions to explore learners’ expectations and reflect together as a group. • Regularly check if new learning needs or skills emerge and adjust the course content accordingly. How to Set Up Practical Matters 👩🏽🏫 Top of page Practical Matters Needs & Skills Assessment Leaning Objectives Training Content Facilitate Trainings Feedback & Evaluation Supporting Learners How to Assess Needs and Skills ⚖️ Why and What For Understanding learners' contexts Make sure the digital skills you teach are relevant to learners’ everyday lives. For example, teach them how to use email, online services, or digital tools to support their work or personal tasks. When digital skills are tightly linked to daily needs, learning becomes deeper and more meaningful. Depending on learners’ level and motivation, focus on what is most useful to them — for example, buying a public transport ticket via app, using Google Maps, or logging into public services — rather than starting immediately with job-search tools. Understanding available equipment Find out what devices learners already have and what software they can use. For example, check whether they have access to computers and Microsoft Office, or whether they use free alternatives like Gmail, Outlook, or other web tools. Use that information to plan your training effectively. Methods Preferably before the first meeting, assess learners' digital skills and gather information about their access to devices, internet, and software. This helps you understand their starting point and adjust accordingly. Keep in mind that learners already possess some life skills, so it is beneficial to recognize those existing skills in order to identify areas for skill development. Methods: • Through registration with an online form or a phone call • Short survey • Individual interview • Group interview • Separate phone call • Combining with the first meeting • Consulting trusted and active community members who know the learners and can help assess their digital needs and barriers. Tools and Surveys 1. Survey and question format • Skill assessment template from the Model for All (https://kaikkienmalli.fi/digikouluttajalle-vanha/ennen/)(Finnish) • Skill assessment template on Microsoft Forms (https://forms.office.com/Pages/ShareFormPage.aspx?id=Vtedn-HqeU6UO32kQPo1PbLSLvRjMDlGvltfh6HdvIZURFk4OURXVUVJVFk3TzBXVVoxRFJWQUZRMC4u&sharetoken=BvTLLrqhYyYhXJs1sDiY)(English, Finnish) Use the same set of questions for self-evaluation before or at the beginning of the training and again after the training, in order to track learning progress and experiences over time. 2. Conversation tool by the Nordic Network for Lifelong Learning for individual interviews: https://youtu.be/BFdcqDjIiQA?feature=shared The tool aims to identify specific barriers that are preventing citizens from using IT solutions. The conversation tool helps citizens explain and understand what feels challenging in the digital world. The tool serves as a starting point for further discussions about the type of assistance required and the next steps. The conversation tool consists of five different thematic sets of questions and is based on research findings. You can use one, several, or all themes in your work. Language options: • English(https://samtalevaerktoj.nll.org/en) • Swedish(https://samtalevaerktoj.nll.org/se) • Danish(https://samtalevaerktoj.nll.org/da) • Finnish(https://samtalevaerktoj.nll.org/fi) • Norwegian(https://samtalevaerktoj.nll.org/no) • Icelandic(https://samtalevaerktoj.nll.org/is) • Faroese(https://samtalevaerktoj.nll.org/fo) 3. Group discussion Use the discussion questions from the training material to gain a deeper understanding of learners’ situations and their skill levels in using various types of devices and services. Navigate to: Trainings > Getting Started with Devices > Where Are Digital Skills Needed? (https://www.digiuptoolbox.com/getting-started-with-devices/where-are-digital-skills-needed) How to Plan Learning Objectives 🎯 Thematic and Learner-Centred Objectives 1. Start with the theme’s objectives and resources Each theme in the training program includes: • clear learning objectives • how to coordinate the training • existing materials and tips for trainers These serve as the foundational structure to help trainers design sessions effectively. The learning objectives, however, should be adapted to your group. For example, if some learners are new to computers, it may be more important to focus on basic skills before moving on to more advanced tasks. The toolbox allows you to adjust the focus depending on learners’ starting points and progress. 2. Use objectives as a guiding framework While planning the training, keep the listed objectives in mind. However, in a learner-centred approach, flexibility is key: • be ready to adjust lesson plans based on the group’s level, needs, or pace • some topics may require more time than originally scheduled • include learners’ feedback and wishes regarding content or exercises throughout the course Setting and Reaching Personal Learning Goals 1. Incorporate learners' personal learning goals Introduce the theme, relevant services, contact points, and information sources. This helps learners connect the theme to their own life situations. Guide learners to define their own learning goals. Encourage them to think about what digital skill or ability they want to improve. The trainer or educator helps identify both the group’s shared focus and each learner’s individual goal. 2. Make personal goals concrete and actionable Each learner’s goal should be: • discussed with the trainer • refined to match the time and training structure • written down clearly • presented to the group (optional), who can offer support or suggestions The personal goal should include: • a rough expected outcome • the actions or steps needed to achieve it 3. Adapt according to training length In short training programs, it’s sufficient for the learner to describe their goal verbally and begin working on it immediately. In longer programs, goals may include intermediate milestones (e.g. compiling a list of people to contact, creating a digital CV, etc.). How to Choose Training Content 🔎 Training Materials Structure The DigiUp Toolbox includes six categories of training materials. You can choose content from these categories based on the learners’ needs and interests. If it feels difficult to select individual materials, you can explore the training packages, which offer ready-made learning paths that may suit your group. Each training material page includes: • Learning objectives • How to coordinate the tasks • Materials needed • Existing materials and tips for trainers, such as • video links • links to useful external resources • demonstration tips for trainers How To Use The Materials Where to find the materials Go to the home page and scroll down to “Training materials,” or use the top menu called "Trainings", or use the search bar to find specific content. Using the training materials The materials can be used as provided or adapted to better suit your group’s needs. The methods emphasise active participation, interaction, and shared reflection. Duration and flexibility The suggested duration is based on the “Life Skills Model for All” and insights from the Toolbox piloting program. However, this is only a general guideline — actual session lengths may vary depending on the learners and their needs. Adapting to learners' levels and interests You can choose different tasks within each theme according to the learners’ digital skills and interests. The training can focus on one theme, a selection of themes, or cover all themes comprehensively. Adjusting as you go Feel free to adapt the content as the training progresses. Let the learners’ pace and growing interest in specific topics guide you in shaping each session. Video Materials The video links included in the training materials are supporting resources for both preparation and training delivery. You can choose to: • Show the full video during the training • Show only selected parts of a video • Use the video as inspiration for how to explain or demonstrate a topic Subtitles and playback speed Videos include subtitles, which can help learners understand, especially those with limited proficiency in the language. If learners need subtitles in another language, you can use automatic subtitle translation, which is available on most video platforms. You can also play the videos at a slower playback speed to make it easier to follow the content. Tips • How to speed up or slow down YouTube videos (YouTube Help) (https://support.google.com/youtube/answer/7509567?hl=en&co=GENIE.Platform%3DDesktop) • How to Change Subtitle Language on YouTube (https://youtu.be/NxoxdW-xCQM?si=bnfZKjEDcJv0sW4-) Independent viewing preparation If learners are expected to watch videos on their own, remind them in advance to bring headphones or earphones. This ensures they can concentrate without disturbing others. How To Use Open Badges In Trainings What Are Open Badges? Badges provide a means for learners to demonstrate the skills they have acquired. Upon completion of the training, learners can earn badges to showcase their digital competencies, which may be helpful when applying for jobs or advancing in their careers. These badges can also be an inspiring way to acknowledge personal growth in the digital world. How to use them in training Badges can be incorporated into existing training sessions or offered as standalone activities to enhance digital skills. Check the training packages for planning sessions where learners can work toward earning badges. Each badge takes approximately 1–1.5 hours to complete, progressing from simple to more advanced tasks. Explanation to Learners Begin by explaining what digital badges are, how they function, and their importance for employment and education. Setting Up Accounts Allocate time for participants to create Open Badge Passport accounts (https://www.openbadgepassport.com/)and learn how to handle badges. Local Adaptation Guidelines The badge content was originally developed in Finland by TIEKE – Finnish Information Society Development Centre, and may include references to Finnish systems or practices. If used outside Finland, the content may need to be adapted to fit local contexts. For support with localization, please contact us. Training Packages The training plans are designed to outline the potential content of a two- to three-hour session, depending on the theme, skill level, and use of open badges. Check out training packages (https://www.digiuptoolbox.com/training-packages) Using AI to Support Training Preparation Training groups often include learners with different digital skill levels, learning speeds, and confidence. Trainers can adapt sessions by offering simpler tasks to beginners, extra challenges to more advanced learners, adjusting questions, slowing the pace when needed, and providing individual support. AI tools can help trainers plan and adapt training more efficiently, especially for mixed-level groups. AI can be used to: • Create assessment questions to help choose the right module • Adapt activities for beginner, intermediate, and advanced learners • Create or adjust homework tasks • Create short quizzes to check understanding • Draft simple slide texts and suggest suitable images Example AI Prompt for Trainers Adjust the parts in brackets to match your training context. I am preparing a digital skills training on [topic]. The group has [number] learners. The training language is [language], and learners are non-native speakers. This topic is part of a [X-hour session] and will last [XX minutes]. Use the following content from the DigiUp Toolbox as the main reference and follow its terminology and learning goals. Do not introduce new topics or skills that are not included in the material. [Paste or link the relevant training materials] Task [choose options from the list below]: A. Assessment questions Create 5–7 simple questions to help decide whether learners should start at beginner or intermediate level. B. Adapted activities Adapt the main activity into three versions: beginner, intermediate, and advanced. C. Homework tasks Create or adjust homework tasks for beginner and intermediate learners. D. Short quiz Create a short quiz (multiple-choice or true/false) to check understanding. Include correct answers and short explanations. E. Slide texts Draft simple slide texts with short bullet points (one main idea per slide) How to Deliver & Facilitate T rainings 👩🏽💻 Beginning of The Training Sessions Communicate clearly about learning objectives At the start, ensure that everyone understands the theme and the objectives. The trainer supports group formation by example, emphasizing that everyone is equally valuable and learns and contributes based on their own unique circumstances. Tips 💡 Sharing one's own experience with digital skills, keeping the threshold low to ask questions in a peer-support mindset, rather than a trainer being the teacher, and then students are learners. Create Safe Space Rules: Ensure learners feel comfortable by being sensitive to their cultural and emotional backgrounds. Consider factors such as gender and family responsibilities. Time for repetition and accepting errors and mistakes. • Emphasize introductions and open discussions. • Promote equality—no comparisons, individual learning goals only. • Encourage sharing and peer learning. • Confidentiality must be stated clearly. • Space to make mistakes and ask questions with a learning mindset. Ideas for Icebreakers • Icebreaker with a ball and an introduction round. • Expressing current feelings using emotion cards such as Dixit card. • Pair interviews and introduce your partner to the rest of the group. Designing and Facilitating Inclusive Learning Pacing and vocabulary Take time to explain key vocabulary and repeat important terms. Repetition reinforces learning and supports understanding, especially for beginners. Proceed at a calm and steady pace. Focus on the essentials instead of trying to cover too many aspects of a theme at once. Building group connection At the start of the training, create space for everyone to get to know one another. The group serves as both a source of peer support and a co-learning environment. Allow plenty of time for a relaxed round of introductions. Give each participant equal time to share about themselves and their goals for the course. Choosing suitable software and platforms Many learners may not have access to paid software. Choose free and accessible alternatives such as Gmail or Outlook, which offer built-in word processing and spreadsheet tools. Using accessible tools ensures everyone can follow along and practice outside the training as well. Adapting lesson plans While the lesson plans are based on the Toolbox structure, remain flexible in your approach. Adjust the content and pace according to the group’s progress and interests. Encourage learners to suggest topics or activities they find useful. If your original plan doesn’t work, go with the flow. Do what’s possible with the time and resources available. Use the learning objectives to guide which exercises or tasks deserve more time, and adapt the plan accordingly. Adapting Training Materials to Extend the Training Content You can adjust the training materials to fit your session and your learners’ needs. For example, you can: • Add extra practice exercises if learners need more repetition • Give optional homework to support learning between sessions • Create a simple PowerPoint presentation if it helps structure the training Practical Needs and Accessibility During Sessions Devices and tools Training may involve different types of devices and operating systems. Offer flexibility by allowing learners to work with various tools and platforms. Encourage them to help one another and be ready to adapt in real time to their needs. Including breaks Schedule regular breaks to help maintain energy and focus, especially important in demanding or mixed-ability groups. Breaks also give space for informal support and processing of new information. Session structure Design each session to include a balance of: • Instruction (e.g., step-by-step demonstrations), • Group work, and • Hands-on practice. Begin by demonstrating a task clearly. Then allow learners to practice independently or in pairs, encouraging collaboration and shared learning. Language and accessibility considerations Ensure the language used is clear and appropriate for all learners. Use plain language, visual aids, and step-by-step demonstrations to support those with limited proficiency. Use automatic translation apps and encourage learners to support each other with their language skills. When using video materials, enable automatic subtitles or translations in relevant languages. Be aware that learners may have their devices set to languages you don’t understand. Also note that some participants may have limited or no reading and writing skills. Adapt your approach accordingly by incorporating spoken instructions, demonstrations, and visual support. Between and After Training Sessions Build Peer Support During the training, learners are encouraged to offer peer support and teach each other through group and pair discussions. At the end of the training, the trainer can reinforce group spirit by sharing collective feedback, taking a group photo, recording a short video, etc. Set Up a Communication Tool: Select a tool for staying in touch with learners and sharing materials (e.g., a WhatsApp group). Instead of manually adding people, encourage learners to join using a QR code. WhatsApp’s camera scans the code, and no separate reader is needed. Create a group and go to 'invite via link' in the settings. After generating the link, you can share it with a QR code for easy joining. Continuous Support If the training is organized over a different time period, it is important to make sure learners are not left alone. Thus, clearly communicating about the next training session, contact person, and possibly providing individual guidance time is a way to keep the motivation and connection with the learners. It is also good to remember that learners' life situations can affect their participation. Engagement and Feedback • Pair discussion on expectations: Talk in pairs about hopes for the training content. Go through the answers together and note them. • Define personal goals: What would the learner like to learn in this course? Write it down and revisit halfway and at the end of the course. • As the course progresses, ask if any skills needed have emerged in the group that could be included. How to Collect Feedback & Evaluate 🤔 Sample Evaluation & Feedback Questions • List the 3 most important things you learned (alone or in pairs) • What was good about the training? • What new things did you learn? • What was useful for you? • What do you want to learn next? • What would you have liked more of? • What did you not like? Self-assessment (Oral or Written) Self-assessment can be done through writing or discussion, depending on language proficiency. The goal is to observe the learner’s experience and identify the knowledge and skills gained. • The facilitator can take notes. • The facilitator may support reflection with guiding questions and share their observations. Guided Group Evaluation & Feedback Discussion Materials needed: Sticky notes and flipboard Total duration: about 30 min • Divide participants into smaller groups of 2–3. • Provide discussion prompts, such as: “What did I learn during the training?” • Groups may write on flipcharts or post-it notes. • Discuss in small groups for 10–15 minutes. • Share thoughts with a full-group discussion. For example, each small group presents its notes to everyone. • Focus can be on personal learning and growth (“What did I learn, what do I want to learn next?”) • The trainer can ask each group to write them in a sticky note and put them on the flip board to document their learning and for organizing next training sessions. Self-assessment tree Materials needed: Papers and pens A tree metaphor for visualizing what learners have learnt: • Roots = Basic knowledge • Leaves = Key insights and discoveries Created from written reflections and shared discussions. Learning journal or portfolio Materials needed: Paper/ notes or digital documents. • Ongoing during the training • Learners document what they learn over time. • Prompts may include: • What did I learn? • What does this knowledge mean to me? • How can I use what I learned? • What remains unclear? • What do I want to learn more about? • Facilitators can provide structured questions or encourage participants to take free-form notes. At the end, learners may share their journals with the group or the trainer. Feedback survey templates • Feedback survey on a PDF or Word document (https://kaikkienmalli.fi/digikouluttajalle-vanha/jalkeen/)(Finnish), the Life Skills Model for All • Feedback survey on Microsoft Forms (https://forms.office.com/Pages/ShareFormPage.aspx?id=Vtedn-HqeU6UO32kQPo1PbLSLvRjMDlGvltfh6HdvIZUQkFFNFZMWlU2MVdUQllYVkY4T1M5STg1Vi4u&sharetoken=d8KVodIk6S7XawUZgokk)(English, Finnish) Certificate Templates • Certificate for training participants - Template on Canva (https://www.canva.com/design/DAGsNWYZTw0/uJ5wAFVH0xjac3SknznrtA/view?utm_content=DAGsNWYZTw0&utm_campaign=designshare&utm_medium=link&utm_source=publishsharelink&mode=preview) • Certificate for trainers - Template on Canva (https://www.canva.com/design/DAGsNWC7cqI/WI1pXzHQjxCXruSL0Gpm-A/view?utm_content=DAGsNWC7cqI&utm_campaign=designshare&utm_medium=link&utm_source=publishsharelink&mode=preview) Review the templates and adjust them as needed to suit your needs. How to Support Learners in a Digital World 🤝 Ways to Learn Digital Skills Learning digital skills can take place in different formats, such as: • Individual support • Group guidance • Training sessions • Online courses In a familiar context, you may have asked a family member or friend for help using a smartphone or computer, or they may have asked you for support with something digital. It's important to remember that learning digital skills can happen in both informal and formal settings. Digital Support Begins with Openness and Experience Anyone can offer support wherever help with learning digital skills is needed, if people have: • Some digital skills – they don’t need to be an expert • Personal experience with challenges using digital services or devices • A willingness to help others as a peer • The ability to support others in using digital tools and equipment • The capacity to engage with and understand different kinds of learners Digital Courage: Building Confidence in a Digital World What digital courage means Digital courage is the everyday willingness to explore and try out new or updated digital devices, tools, and services. It’s about becoming more comfortable and confident using them—even when things feel a little unfamiliar or uncertain. Why digital courage matters Digital courage helps people gently step into new digital worlds, even when they feel unsure at first. In a fast-changing digital environment, it gives us the confidence to try, learn, and grow, especially important for those who may have had frustrating or discouraging experiences in the past. With digital courage, each small step becomes a doorway to greater independence and ease in everyday life. The role of trainers and digital supporters As a trainer or supporter, encouragement can make all the difference. By offering a warm, welcoming space where it’s okay to make mistakes and ask questions, we help learners feel safe and supported. More than just teaching skills, we are helping to build trust, spark curiosity, and strengthen belief in one’s own ability to learn and succeed in the digital world. Source: Digital Skills Report 2022,(https://dvv.fi/en/-/everyone-should-have-these-digital-skills) Digital and Population Data Services Agency Building Peer Support Peer – Peerness • A peer is someone who shares a similar life situation or has comparable experiences. • Peerness means sharing both the experience and the sense of mutual understanding with one another. Support • With the right support, people are empowered to learn and succeed in doing things independently. Aim of peer support • Peer support helps individuals recognize and build on their own strengths and resources. • The goal is to encourage and guide others toward active and participatory roles in their communities or activities. Respecting Privacy and Personal Data As a digital support or trainer, you may come across sensitive personal information while guiding learners. Here’s how to handle these situations responsibly: Always maintain confidentiality • Support learners discreetly and respectfully, especially when personal data is visible. • Never share or discuss private information or documents with anyone else. • Always keep private information confidential. This responsibility continues even after the support or training session ends. Let the learner stay in control • Learners must always perform strong electronic identification themselves, using methods such as: • Online banking credentials • Mobile certificates • Certificate cards • If accessing personal data is necessary to provide support, continue only with the learner’s clear permission. Know your role and limit • You are there to help with how to use digital services, not to interpret or influence the content (e.g. benefit applications or financial decisions). • If the learner needs advice beyond technical guidance, refer them to the official service provider. People’s Learning Styles People Learn in Different Ways Everyone has their own learning style, often involving a mix of methods. To support different learners effectively, it’s important to use a variety of teaching approaches and exercises. One useful model to consider is VARK, which describes four common learning styles: • Visual: learning through images, diagrams, colours, and spatial understanding • Auditory: learning through listening, discussions, and spoken explanations • Reading/Writing: learning through reading texts and writing notes or summaries • Kinesthetic: learning through doing, movement, and hands-on experiences https://static.wixstatic.com/media/518c95_e1f9eec190b34c9b95de0bbffd96aa57~mv2.jpg Source: VOCABULARY – Digi Teachers(https://www.digiteachers.eu/vocabulary/#vocabulary_multimodal_learning) In practice, most people benefit from a multimodal approach, combining different styles to enhance understanding and retention. Reflection Think About Your Own Learning Experience • What helps you learn best? • Which learning styles or tools work for you? • What doesn’t work well for you? How to Boost Learning • How can we create a learning environment that supports all learners? • What kind of environment works best to support others in their learning journey? Communication in Guidance Effective guidance, especially in digital skills training, relies not only on what we say but also on how we interact with others, both verbally and nonverbally. Nonverbal communication (Communication without words) Nonverbal cues strongly affect how people receive support. Pay attention to: • Facial expressions and gestures: Are they friendly, calm, and open? • Eye contact and body language: Show presence and attentiveness without overwhelming. • Volume and tone of voice: Keep it calm, warm, and respectful. • Liveliness and speed of speech: Speak clearly and slowly enough to be understood. • Physical distance: Respect personal space; adjust based on cultural and personal comfort. Verbal communication • Use plain language when appropriate: Avoid jargon and overly technical terms. • Make use of pauses and supportive words: Give time for processing and reflection. • Verify accuracy: Double-check that the information you provide is correct. • Practice active listening: Be present and reflect on what others say in order to understand the messages clearly. Active Listening Give time • Let the learner explain their situation in their own words. • Don’t rush—giving time shows that their concerns matter. Be on their side • Show that you’re solving the problem together, not from a higher position. • Use encouraging body language and a calm presence. Show support through nonverbal signs • Think about what kind of gestures, tone, and posture show you are listening and supportive. • Avoid signaling frustration or impatience. Keep listening, even when you think you know the answer • Listen until the learner feels heard and understood. • Even if you know the solution, pause briefly before responding. • This helps prevent the person from feeling interrupted or dismissed.

Getting Started with Technology The original language of these training materials is English, and they have been automatically translated into other languages using AI tools. If you notice any issues, please contact us. Different web browsers and search engines est. 60 min Start Now ☑️Exercise: How to Search for Information Online est. 90 min Start Now Converting documents into digital format est. 45 min Start Now How to reduce the file size of an image est. 45 min Start Now Basics of Cloud Services est. 60 min Start Now How to clean up cloud service and email storage est. 60 min Start Now Instant Messaging Apps est. 60 min Start Now Useful applications for everyday life est. 30- 60 min Start Now Translation Apps est. 30 min Start Now What is Artificial Intelligence (AI)? est. 45 min Start Now

👀 How to coordinate this training: 1. Watch the video together or independently 2. Discussion with supporting questions in a group or pair Starter Questions: Which of the AI examples in the video have you used before? Can you find 3 apps on your phone that probably use AI? Were you surprised that AI is used in so many places? Do you feel more curious or more nervous about AI after this video? Can you think of a task in your daily life that AI might help with? Questions for Deeper Engagement: Would you trust AI to help you make a big decision? Why or why not? What is one way AI might make life easier for you? Is there a type of AI use that you find uncomfortable or strange? Demonstrate examples or ask learners to test out tools in a group Check the list of examples you can try to demonstrate, or give these as a task for each group. Materials needed: Computer 💻 What is Artificial Intelligence (AI)? est. 45 min 💡 After this training: The learner is able to understand the basics of AI. The learner can identify where AI is used in daily life. ✨ Digital skills training about AI basics video language 🇬🇧 Material in Finnish 🇫🇮 Tutustu tekoälyyn, Thinglink ( Enter ry, Erilaisten oppijoiden liitto, Moniheli ry, SeniorSurf, Suomen eKlubitalot ry, VALLI ry ja Vanhustyön keskusliitto.) WordWall matching game, Mitä voimme tehdä tekoälyn avulla? Material in English 🇬🇧 WordWall matching game, What can we do with AI PDF Guide Teaching responsible use of AI (Google) Tips for discussions: Where Do We See AI in Everyday Life? 📱 Examples: Your phone suggests words as you type You get movie or music recommendations You talk to Siri, Google Assistant You use Google Maps or Waze You translate languages on the web Instagram or TikTok shows you what you like You unlock your phone with face recognition Demonstration examples 💬 Use ChatGPT or Gemini (Text AI) Task: “What are three cheap and healthy recipes I can cook this week?”→ Observe the reply. Was it helpful? Would you ask more? I’m going to a job interview. Can you help me prepare?”→ Observe the reply. Was it helpful? Would you ask more? 2. Try a Text-to-Image Tool Use any tools you are familiar with or tools like Pixlr AI Generator or Bing Image Creator. Task: Type: “A woman working on a laptop in a cozy café in winter.”→ Discuss: Does it match your imagination? What else would you try? Ask learners to suggest a few words and see what kind of image would be generated. → Discuss: Does it match your imagination? Describe what you see in the current moment and type that description. → Discuss: Does it match your imagination? What else would you try? Example outputs from ChatGPT 3. Use Voice Input with Google Assistant or Siri Task: Say: “Remind me to drink water in 10 minutes”→ Discuss: Was this easier than typing? Say: "Can you set a timer for 30 seconds?"→ Discuss: Was this easier than typing? What else would you ask? Resources and tips for deeper engagements video language 🇬🇧 Benefits Saves time (e.g., writing help, navigation, voice-to-text) Improves accessibility (e.g., screen readers, translation) Helps in education, healthcare, and work Risks and Concerns Loss of privacy AI apps may collect personal information without you noticing. Example: A face filter app saves your photo and uses it later for advertising. How to prevent or check: Check the app’s permissions and only allow access that is necessary. Avoid uploading personal photos if you are unsure. Misuse of personal data Your data can be shared or sold to other companies. Example: An online shopping app saves what you search for and buy, and then uses this information to show you targeted ads or shares it with other companies. How to prevent or check: Review the app’s privacy settings, limit ad personalisation, and avoid signing in with social media accounts if it is not necessary. Data stored for a long time Once data is collected, it may stay online for years. Example: Old voice recordings from a smart assistant are kept on company servers. How to prevent or check: Review your account settings and delete old recordings or data when possible. Unfair treatment (AI bias) AI can make unfair decisions if it learns from biased data. Example from news: News reports have shown that some companies used AI tools to help with hiring, but these tools showed bias. The AI systems learned from past hiring data and started favouring certain genders, names, or backgrounds, while unfairly rejecting others. Fake images and videos AI can create images or videos that look real but are not. Example: A fake photo showing a public figure doing something they never did. How to prevent or check: Check trusted news sources and look for the same information on more than one website. Fake voices AI can copy someone’s voice to trick others. Example: A scam call sounds like a family member asking for money. How to prevent or check: Hang up and call the person directly using a number you already know. Spreading false information Fake AI content can confuse or mislead people. Example: A fake video shared on social media causes panic or anger. How to prevent or check: Do not share the content immediately and verify it with reliable sources first. 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions

👀 How to coordinate this training: Watch the video or explain the concept of cloud and cloud services Watch an introductory video or give a simple explanation. You can use the tips from the "Explaining Cloud Concepts" section below, as well as demonstration tips, to explain the concept of cloud services. Discussion as a whole group or in a small group Let's discuss together Name an app you use across devices (phone + computer)? Which of your daily tasks already depend on cloud services (messaging, photos, maps)? What benefits do you notice? Such as access anywhere, sharing, and backup? Where do you save your images and files, on your computer only or also online? Additional exercise: Explore Cloud Storage Guide learners to: Sign in to Google Drive / OneDrive. Locate uploaded files and folders. Create a new folder (e.g., “My Work” or “Photos”). Move a file into the folder. Materials needed: Computer 💻 Mobile phone 📲 Basics of Cloud Services est. 60 min 💡 After this training: The learner can understand the concept of the cloud. The learner can identify different types of cloud services they use or that exist. ✨ Digital skills training about cloud services video language 🇬🇧 video language 🇫🇮 Tietokone tutuksi #6 Resurssienhallinta ja pilvipalvelut Explaining Cloud Concepts Explanation tips 💡 A cloud service is something you use over the internet: Email, maps, photo backup, video meetings, documents, storage. Local vs. Cloud Storage: Local = files live only on your device (like papers in a drawer at home). Cloud = files live on the internet (like renting a storage unit you can open anywhere). Use examples: Gmail, Google Drive, iCloud, OneDrive, Dropbox. Question examples: Is this cloud or local? A photo saved only to ‘Downloads’ on your laptop ❌ (Local) A document opened in Google Docs ✅ (Cloud) A video streamed on YouTube ✅ (Cloud) Demonstration tips 💡 Cloud Storage: Step-by-step flow Accessing the Cloud Open Google Drive or OneDrive in a browser. Sign in and explain it’s your “online storage space.” Ask: “What would you want to keep safe here — documents? photos?” Uploading a File Upload a sample image or document. Point out that it’s now stored in the cloud, not just on this device. Accessing from Another Device Open the same cloud account on a phone or another computer. Show the file already there — no cable or transfer needed! Creating and Sharing a Document Open Google Docs or Word Online. Type “Hello from the Cloud!” Click Share , enter another email, and show sharing options. Real-Time Sync Demo Open the same doc on two devices. Make edits on one device and watch them sync live. Email: Step-by-Step Flow 📩 Open Web Email Open a browser and go to Gmail.com or Outlook.com . Explain: “You don’t need an app. This email lives on the internet (in the cloud). You can access it anywhere.” Sign In Log into a demo account or your own (if comfortable). Ask learners: “Can you access your email from your phone too? That’s cloud access.” Check Inbox and Compose Show inbox — highlight how it shows the same emails no matter the device. Click Compose , write a simple email (e.g., “Hello from the cloud!”), and send or save it. Access on Another Device Open the same email account on a phone or another laptop. Show the draft or sent message in the relevant folder. Explain Key Concepts Cloud Email = Email stored and managed on internet servers, not just your device. Syncs across devices instantly. Back up 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions

Getting to know and use AI est. 90 - 120 min 💡 After this training: The learner is able to understand the basics of artificial intelligence The learner is able to explain how artificial intelligence can be used in personal and professional life. 👀 How to coordinate this training: You can plan a training session based on the suggested content below. You can provide training by following the list in order or selecting and choosing relevant parts. ✨ Training path on AI www.digiuptoolbox.com What is Artificial Intelligence (AI)? | ToolBox www.digiuptoolbox.com Effective use of chat-based AI tools | ToolBox

Everyday digital services in Estonia est. 45 min 💡 After this training: The learner is able to identify the methods of strong identification. The learner will acquire the skills to use e-services. The learner knows how to protect their personal information and privacy. 👀 How to coordinate this training: Discussion Let's discuss together about electronic identification: What is electronic identification? Where have learners encountered it, and do they know how to do it? Why is it needed? Discuss together about different e-services and its use: Which of these services have you used before? What do you use them for? Is it easy to navigate the services? What kind of challenges do you have with using the e-services or mobile applications? 2. Emphasize privacy & safety These services often contain very personal information. No one is required to show their own data during class. Use practice examples, trainer’s demo accounts, or screenshots instead of real logins. Demonstrate and go through the main features Pick one service to explore as a group. A. Watch the Video First (5–10 min) Pause where needed to check understanding. B. Go Step-by-Step Together Open the service's front page or use the video to demonstrate. Show how to: Log in (e.g. Bank ID or Mobile ID) Find benefit applications Check messages Materials needed: Computer 💻 Mobile phone 📲 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions ✨ Digital skills training about strong electronic identification and e-services E-services for citizens Eesti.ee Strong electronic identification Video language 🇬🇧 Video language 🇬🇧 Video playlist 🇬🇧 SK ID Solutions smart-ID and mobiil-ID Video language 🇪🇪 with English subtitle 🇬🇧 Video playlist 🇬🇧 SK ID Solutions Link with explanations 🇬🇧 Estonian ID card (Tallinn Migration Centre) Mobiil-ID (Tallinn Migration Centre) Smart-ID (Tallinn Migration Centre) Crisis Management - Olevalmis Video language 🇪🇪 with English subtitles 🇬🇧 Website link 🇬🇧🇪🇪 Be smart, be prepared - be ready for a crisis! - Olevalmis.ee Health Portal Video language 🇬🇧 Tax and Customs Board Video language 🇬🇧 Open Badge: Communication and services Discover how to use this training material together with other themes to help learners earn the Open Badge. Badges allow learners to demonstrate the skills they have gained and showcase their achievements. Learn more by clicking the button below. Read more about Open Badge

👀 How to coordinate this training: 1. Explanation Go through why and when we need to resize the image. 2. Demonstrate Watch the video together or demonstrate how to resize an image using your own devices. 3. Exercise Each participant searches for a photo either online or from their own photos. The image from the network is first saved to your own device. Opening the image in an image editing program (e.g. Microsoft Photos tool) and minimising it. Instructions on how to reduce the size of the image together. Learners practice reducing the size of their own images on their own devices. Materials needed: Computer 💻 or Mobile phone 📲 How to reduce the file size of an image est. 45 min 💡 After this training: The learner knows how to change the file size of an image to a smaller size and understands why it is sometimes necessary. ✨ Digital skills training about resizing an image Windows 11 Video language 🇬🇧 iPhone Video language 🇬🇧 Tips💡 Why resizing an image is needed Practical use : Many online platforms (job portals, social media, applications) require smaller images for uploading. Storage : Large image files take up space on devices. Sharing : Smaller files are easier to send via email or messaging apps. Speed : Small images load faster in presentations or websites. Demonstration Tips for Trainers When showing learners how to resize images, keep these steps in mind: Start with a Live Example Open an image on your own device. Use a simple tool like Microsoft Photos , Preview (Mac) , or even Paint . Share your screen or use a projector so everyone can follow. Explain Two Methods of Making Images Smaller Resizing (dimensions) : Reducing the height and width (e.g., from 2000x1500 pixels to 800x600 pixels). Compressing (file size) : Keeping the same dimensions but reducing file size (useful for emailing). Demonstrate Step-by-Step (example in Microsoft Photos on Windows): Right-click the photo → Open with → Photos . Click the three dots (…) menu → Resize . Choose a preset (Small, Medium, Large) or Custom dimensions . Save the resized version. Practice Together Ask participants to open their chosen image. Guide them step by step. Encourage them to try different sizes and compare results. Show Before & After Compare original and resized images side by side. Highlight the change in file size (e.g., from 4MB to 500KB). Encourage Exploration Let learners try different tools if available on their devices. Mention online free tools (e.g., TinyPNG, ILoveIMG) but emphasise caution about privacy if using personal photos. Open Badge: Using and managing applications Discover how to use this training material together with other themes to help learners earn the Open Badge. Badges allow learners to demonstrate the skills they have gained and showcase their achievements. Learn more by clicking the button below. Read more about the Open Badge 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions

👀 How to coordinate this training: 1. Discussion in a group Discussion: Do you use any instant messaging apps like WhatsApp, Viber, Messenger, or Telegram a lot? What kind of communication do you use it for? Do you like using instant messaging services? Extra discussion regarding privacy and safety Who can see your instant messaging application's profile photo and last seen? Do you know how to change that? What would you do if you got a message from a stranger? Would you reply or block them? Do you know how to block or report someone on the application? Why might this be useful? Is it safe to share your address or bank details on instant messaging apps? What kind of information should you not share? Have you heard of "scam" or "fake" messages? What should you do if a message looks suspicious? Materials needed: Computer 💻 Mobile phone 📲 Instant Messaging Apps est. 60 min 💡 After this training: The learner gains the courage to use applications. ✨ Digital skills training about instant messaging apps WhatsApp Video language 🇬🇧 Material in Finnish Video 🇫🇮 Ota Whatsapp tehokäyttöön (Yle Digitreenit) Demonstration Tips 💡 Open a chat and send a text message Record and send a voice note Share a photo or video from the gallery Create a group and explain its purpose Make a voice or video call Adjust privacy settings (e.g. last seen, profile photo) Use a second phone or demo account to simulate two-way communication, if possible Encourage learners to try sending each other a message or photo 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions