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👀 How to coordinate this training: 1. Watch the video together or independently 2. Discussion with supporting questions in a group or pair Starter Questions: Which of the AI examples in the video have you used before? Can you find 3 apps on your phone that probably use AI? Were you surprised that AI is used in so many places? Do you feel more curious or more nervous about AI after this video? Can you think of a task in your daily life that AI might help with? Questions for Deeper Engagement: Would you trust AI to help you make a big decision? Why or why not? What is one way AI might make life easier for you? Is there a type of AI use that you find uncomfortable or strange? Demonstrate examples or ask learners to test out tools in a group Check the list of examples you can try to demonstrate, or give these as a task for each group. Materials needed: Computer 💻 What is Artificial Intelligence (AI)? est. 45 min 💡 After this training: The learner is able to understand the basics of AI. The learner can identify where AI is used in daily life. ✨ Digital skills training about AI basics video language 🇬🇧 video language 🇫🇮 Material in Finnish 🇫🇮 Tutustu tekoälyyn, Thinglink ( Enter ry, Erilaisten oppijoiden liitto, Moniheli ry, SeniorSurf, Suomen eKlubitalot ry, VALLI ry ja Vanhustyön keskusliitto.) WordWall matching game, Mitä voimme tehdä tekoälyn avulla? Material in English 🇬🇧 WordWall matching game, What can we do with AI PDF Guide Teaching responsible use of AI (Google) Tips for discussions: Where Do We See AI in Everyday Life? 📱 Examples: Your phone suggests words as you type You get movie or music recommendations You talk to Siri, Google Assistant You use Google Maps or Waze You translate languages on the web Instagram or TikTok shows you what you like You unlock your phone with face recognition Demonstration examples 💬 Use ChatGPT or Gemini (Text AI) Task: “What are three cheap and healthy recipes I can cook this week?”→ Observe the reply. Was it helpful? Would you ask more? I’m going to a job interview. Can you help me prepare?”→ Observe the reply. Was it helpful? Would you ask more? 2. Try a Text-to-Image Tool Use any tools you are familiar with or tools like Pixlr AI Generator or Bing Image Creator. Task: Type: “A woman working on a laptop in a cozy café in winter.”→ Discuss: Does it match your imagination? What else would you try? Ask learners to suggest a few words and see what kind of image would be generated. → Discuss: Does it match your imagination? Describe what you see in the current moment and type that description. → Discuss: Does it match your imagination? What else would you try? Example outputs from ChatGPT 3. Use Voice Input with Google Assistant or Siri Task: Say: “Remind me to drink water in 10 minutes”→ Discuss: Was this easier than typing? Say: "Can you set a timer for 30 seconds?"→ Discuss: Was this easier than typing? What else would you ask? Resources and tips for deeper engagements video language 🇬🇧 Benefits Saves time (e.g., writing help, navigation, voice-to-text) Improves accessibility (e.g., screen readers, translation) Helps in education, healthcare, and work Risks and Concerns Loss of privacy AI apps may collect personal information without you noticing. Example: A face filter app saves your photo and uses it later for advertising. How to prevent or check: Check the app’s permissions and only allow access that is necessary. Avoid uploading personal photos if you are unsure. Misuse of personal data Your data can be shared or sold to other companies. Example: An online shopping app saves what you search for and buy, and then uses this information to show you targeted ads or shares it with other companies. How to prevent or check: Review the app’s privacy settings, limit ad personalisation, and avoid signing in with social media accounts if it is not necessary. Data stored for a long time Once data is collected, it may stay online for years. Example: Old voice recordings from a smart assistant are kept on company servers. How to prevent or check: Review your account settings and delete old recordings or data when possible. Unfair treatment (AI bias) AI can make unfair decisions if it learns from biased data. Example from news: News reports have shown that some companies used AI tools to help with hiring, but these tools showed bias. The AI systems learned from past hiring data and started favouring certain genders, names, or backgrounds, while unfairly rejecting others. Fake images and videos AI can create images or videos that look real but are not. Example: A fake photo showing a public figure doing something they never did. How to prevent or check: Check trusted news sources and look for the same information on more than one website. Fake voices AI can copy someone’s voice to trick others. Example: A scam call sounds like a family member asking for money. How to prevent or check: Hang up and call the person directly using a number you already know. Spreading false information Fake AI content can confuse or mislead people. Example: A fake video shared on social media causes panic or anger. How to prevent or check: Do not share the content immediately and verify it with reliable sources first. 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions

Getting Started with Technology The original language of these training materials is English, and they have been automatically translated into other languages using AI tools. If you notice any issues, please contact us. Different web browsers and search engines est. 60 min Start Now ☑️Exercise: How to Search for Information Online est. 90 min Start Now Converting documents into digital format est. 45 min Start Now How to reduce the file size of an image est. 45 min Start Now Basics of Cloud Services est. 60 min Start Now How to clean up cloud service and email storage est. 60 min Start Now Instant Messaging Apps est. 60 min Start Now Useful applications for everyday life est. 30- 60 min Start Now Translation Apps est. 30 min Start Now What is Artificial Intelligence (AI)? est. 45 min Start Now

Practical work-life digital skills training for migrant women. Step-by-step guides on digital skills. Help migrant women access work-life by providing digital skills training. 💡Practical Resources to Help Trainers Plan and Deliver Trainings with Ease Is this for me? See Trainings Teach Digital Skills with Confidence How to use this site? Your Guide to Teaching Digital Skills Easy-to-use tools and tips to help trainers plan sessions, engage learners, and adapt to different needs. Explore each section for practical resources. Practical Matters Assessing Learners' Needs and Skills Defining Learning Objectives Choosing Training Content Delivering & Facilitating Trainings Collecting Feedback & Evaluation Supporting Learners in a Digital World Multicultural Guidance Skills Training Materials Explore hands-on and easy-to-apply materials for digital skill training. Use them as they are or adapted to your group’s needs . Check out the themes, use the keyword search to find what you need, or start from training packages if you are not sure where to start. Keyword Search See training packages Getting started with Technology See trainings Online Safety & Digital Rights See trainings Getting Started with Devices See trainings Job Search Skills See trainings Public E-services See trainings See trainings Digital Tools for the Workplace In collaboration with our partners. Our mission is to empower migrant women to strengthen digital skills and foster social inclusion. Read more about us Our Story The project is funded by the Nordic Council of Ministers for the period of March 2025 to March 2026. It focuses on enhancing the digital skills of migrant women to support their access to employment and improve social inclusion across the Nordic and Baltic regions. By equipping trainers, educators and community members with a co-created, multilingual toolbox, the project strengthens their capacity to deliver effective, inclusive digital skills training. Read more about us How to Create Digital Skills Trainings Read the step-by-step guide DigiUp Toolbox Privacy Policy Our Office Kalliolan Setlementtitalo Sturenkatu 11 00510 Helsinki Contact Us +358 (50) - 375 -1203 Office hours: Mon–Fri 9–17 yuri.kitaba(at)moniheli.fi © by Moniheli ry

Accessing and Using Public E-Services The original language of these training materials is English, and they have been automatically translated into other languages using AI tools. If you notice any issues, please contact us. Everyday digital services in Denmark est. 45 min Start Now Everyday digital services in Estonia est. 45 min Start Now Everyday digital services in Iceland est. 45 min Start Now Everyday digital services in Finland est. 45 min Start Now

Job Search Skills The original language of these training materials is English, and they have been automatically translated into other languages using AI tools. If you notice any issues, please contact us. How to search for professions and jobs online est. 60 mins Start Now Chat-based AI tools for job search support est. 60 - 90 min Start Now How to create a CV est. 90 - 120 mins Start Now How to write a cover letter est 60-90 mins Start Now Sending a PDF attachment by email est. 45 min Start Now Sending a job application via email est. 60 - 90 mins Start Now

Training Packages The original language of these training materials is English, and they have been automatically translated into other languages using AI tools. If you notice any issues, please contact us. Open Badge Path: Choosing and using devices est. 3 hours Start Now Open Badge Path: Searching and evaluating information est. 3 hour 45 min Start Now Open Badge Path: Secure action est. 2 hour Start Now Open Badge Path: Responsible action est. 3 hour 15 min Start Now Open Badge Path: Communication and services est. 3 hour Start Now Open Badge Path: Using and managing applications est. 4 hour Start Now Getting familiar with computers est. 2 -3 hours Start Now Getting to know and use AI est. 90 - 120 min Start Now

Getting Started with Devices The original language of these training materials is English, and they have been automatically translated into other languages using AI tools. If you notice any issues, please contact us. Where are digital skills needed? est. 30 min Start Now Best uses of mobile devices and computers est. 90 min Start Now Get to know the vocabulary and basic functions of a computer est. 45-60 min Start Now Get acquainted with different devices est. 30 min Start Now Using and customizing mobile device features est. 30 min Start Now How to take a screenshot est. 30 min Start Now Which network are you connected to? est. 30 min Start Now ☑️Review Exercise: Device settings and features est. 90 min Start Now

Everyday digital services in Denmark est. 45 min 💡 After this training: The learner is able to identify the methods of strong identification. The learner will acquire the skills to use e-services. The learner knows how to protect their personal information and privacy. 👀 How to coordinate this training: Discussion Let's discuss together about electronic identification: What is electronic identification? Where have learners encountered it, and do they know how to do it? Why is it needed? Discuss together about different e-services and its use: Which of these services have you used before? What do you use them for? Is it easy to navigate the services? What kind of challenges do you have with using the e-services or mobile applications? 2. Emphasize privacy & safety These services often contain very personal information. No one is required to show their own data during class. Use practice examples, trainer’s demo accounts, or screenshots instead of real logins. Demonstrate and go through the main features Pick one service to explore as a group. Go Step-by-Step Together Open the service's front page. Show how to: Log in (e.g. Bank ID or Mobile ID) Find benefit applications Check messages Materials needed: Computer 💻 Mobile phone 📲 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions ✨ Digital skills training about strong electronic identification and e-services MitID MitID is Denmark’s national digital ID system, used for secure online identification and signing. It replaced the older NemID system. In short: Digital identity: MitID lets you prove who you are when logging into public services (like Borger.dk, Skat.dk, or your municipality) and private services (like online banking). How it works: Most people use the MitID app, which generates codes or requires approval when you log in. There are also alternatives like a code display device or chip if you don’t use a smartphone. Security: It provides strong authentication, ensuring that only you can access your sensitive data or sign digital agreements. Digital signing: With MitID, you can sign documents and contracts electronically, and the signature is legally binding in Denmark. Use across sectors: Both public authorities and private companies (like banks, insurance firms, pension providers) use MitID for login and secure communication. Borger.dk Borger.dk is the official citizen portal of Denmark, a public website where citizens can access information and digital self-service solutions from the Danish public sector. Public services: You can handle tasks like changing your address, applying for childcare, checking your tax information, or booking a new passport appointment. Secure login: Many services require logging in with MitID (previously NemID). Information hub: It gathers official guidance and information on topics such as healthcare, education, family, pensions, and benefits. One-stop portal: Instead of visiting multiple municipal or state websites, Borger.dk acts as a single entry point to all citizen-related services. Digital Post access: From Borger.dk you can also access your Digital Post (including e-Boks if that’s your chosen provider). So, where e-Boks is primarily a digital mailbox, Borger.dk is more like the main service portal where you manage your interactions with the Danish public sector. E-boks.dk E-boks.dk is a digital mailbox in Denmark where citizens and companies can securely receive and store mail from both public authorities and private businesses. Digital mail: You receive letters from, for example, the tax authority, your bank, insurance companies, or other authorities directly in e-Boks instead of on paper. Security: Everything is protected with NemID or MitID login. Archive: You can save and organize your documents digitally, so they’re always accessible. Accessibility: You can log in via www.e-boks.dk or through their mobile/tablet app. For most citizens in Denmark, e-Boks is a mandatory part of Digital Post, which the authorities use to communicate with you. Sundhed.dk Sundhed.dk is Denmark’s official public healthcare portal, giving citizens access to their personal health information and digital health services. Health records: You can see your medical history, hospital records, vaccinations, prescriptions, and test results. Communication: You can exchange messages with your doctor or hospital departments. Appointments: It allows you to book, change, or cancel medical appointments. Prescriptions: You can view current prescriptions and renew them online. Health information: It provides official guidance and knowledge about diseases, treatments, and healthy living. Secure login: Access requires MitID, since it contains sensitive personal health data. Min Læge Min Læge (which means “My Doctor”) is a mobile app in Denmark that connects you directly with your own general practitioner (GP). Direct access to your GP: The app is linked to your registered family doctor (general practitioner). Appointments: You can book, change, or cancel consultations. Prescriptions: Request prescription renewals directly in the app. Messaging: Send secure messages to your doctor or clinic staff. Overview: See your upcoming appointments, vaccinations, and other relevant health info. Secure login: Just like other health services, it requires MitID login for security. Summary and connections MitID – The Digital Key Foundation of the whole system. You use MitID to log in securely to all the other services: Borger.dk, e-Boks, Sundhed.dk, Min Læge, banks, etc. Ensures identity verification and enables legally binding digital signatures. Borger.dk – The Citizen Portal Acts as the front door to the public sector. From here you can access services like changing your address, applying for benefits, or checking tax. It also gives access to Digital Post (where you can choose e-Boks or another provider as your mailbox). Requires MitID login. e-Boks – The Digital Mailbox Your secure mailbox for letters from authorities (via Digital Post), banks, and private companies. You can log in directly at e-Boks.dk or via Borger.dk. Requires MitID login. Sundhed.dk – The National Healthcare Portal Your personal health portal: medical records, prescriptions, vaccinations, test results, and hospital communication. Nationwide access to official health information and personal medical data. Requires MitID login. Min Læge app – Your GP in Your Pocket A mobile app connected to your own general practitioner (family doctor). Let you book appointments, renew prescriptions, and send secure messages directly to your GP. Syncs with the broader health system (Sundhed.dk contains the national overview, while Min Læge focuses on your GP). Requires MitID login. How they connect ✅ MitID is the key you use everywhere. Borger.dk is the gateway to most public services (including Digital Post → e-Boks). e-Boks is your mailbox (letters and messages from authorities & companies). Sundhed.dk is your healthcare portal (all medical records and national health services). Min Læge app is your personal doctor’s app, which complements Sundhed.dk by focusing on day-to-day contact with your GP. Open Badge: Communication and services Discover how to use this training material together with other themes to help learners earn the Open Badge. Badges allow learners to demonstrate the skills they have gained and showcase their achievements. Learn more by clicking the button below. Read more about the Open Badge

Two-factor and Multi-factor authentication est. 30 mins Two-factor and Multi-factor authentication est. 30 mins 💡 After this training: The learner knows how to protect the account they use with a strong password and two-factor authentication. 👀 How to coordinate this training: 1. Watch the video or demonstrate logging into an account with 2FA 2. Discussion as a whole group or in a small group Do you know what 2FA (two-factor authentication) and MFA (multi-factor authentication) mean? Do you use 2FA or MFA to protect your accounts (like email, banking, or social media)? Why should we use 2FA or MFA when logging in? Additional task Decide on one service to check for how to set up a 2FA or MFA, such as a social media account, short message applications that are familiar to the learners. Materials needed: Computer 💻 Mobile phone 📲 ✨ Digital skills training about two factor authentication video language 🇬🇧 Link 🇬🇧 What is 2FA? A simplified guide for safer logins - Norton Material in Finnish Video 🇫🇮 Vahva tunnistautuminen Authenticator sovellus Suomenkielinen tekstitys (HUS Helsingin yliopistollinen sairaala) Plain Language Presentation Slide 🇫🇮 Monivaiheinen tunnistautuminen Page 8 (SelkoDigi opiskelumateriaalit) Simple Explanation Explain that 2FA = two checks (password + one more step). MFA = can be more than two checks (password + code + fingerprint, for example). Demonstration Tips 1. Show a real login example Log in to an account (e.g., Google, Facebook, or Microsoft) and show: Entering the password (first step). Receiving a code by SMS, authenticator app, or email (second step). Emphasize: Even if someone steals my password, they still need the code. 2. Demonstrate different factors You can show three main categories of factors: Something you know → password or PIN. Something you have → phone or security key. Something you are → fingerprint or face recognition. Tip: Write these three on a flipchart or slide while showing examples. 3. Role play with learners Ask one participant to pretend to “steal your password.” Then show that they still can’t log in without your phone to receive the code. This makes the benefit very clear. 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions

👀 How to coordinate this training: Discussion: Why storage matters Start with a group discussion: What happens when your email or cloud storage is full? How does it affect your ability to send or receive emails or upload files? Which types of files or emails usually take up the most space? Summarise: When storage is full, your account may stop receiving emails, syncing files, or backing up photos. Cleaning the space helps everything work smoothly and safely. Demonstration: How to check your storage space Show learners step by step how to see their current storage and how much free space is left. Email (examples): Gmail: Scroll to the bottom of the inbox or open Google One → Storage → View details. Outlook: Go to Settings → General → Storage. Cloud (examples): Google Drive: On the left-hand side, select Storage to see how much space is used. OneDrive: Click the gear icon → Settings → OneDrive storage . Explain: Most accounts come with a limited free storage plan (e.g., 15 GB in Google, 5 GB in Microsoft). Discussion: What and why we clean Talk together about: What can safely be deleted (old downloads, duplicate files, spam, large attachments). What should be kept (documents, receipts, work files, official messages). Why regular cleaning helps: Keeps your account working normally Makes it easier to find important files Improves device performance and data security Demonstration: How to clean safely Walk through simple cleaning steps while learners follow along: Email cleanup: Delete large or old emails (search “has:attachment” in Gmail). Empty Spam and Trash folders. Unsubscribe from newsletters you don’t read. Cloud cleanup: Sort files by size and delete the biggest ones you no longer need. Remove duplicates or outdated files. Empty the Trash or Recycle bin in your cloud storage. What to be careful with Explain what learners should not delete and why: Check before deleting shared files—others might still need them. Back up important files on a USB stick or external drive before cleaning. Empty the Trash only after you are sure everything unnecessary is gone. Materials needed: Computer 💻 or Mobile phone 📲 How to clean up cloud service and email storage est. 60 min 💡 After this training: The learner knows how to check how much storage space is available in their email and cloud accounts. The learner understands why it’s important to clean digital storage regularly. The learner can safely delete unnecessary files, emails, and attachments without losing important information. ✨ Digital skills training about managing storage Email video language 🇬🇧 Video language 🇫🇮 Cloud Video language 🇬🇧 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions

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☑️Review Exercise: Device settings and features est. 90 min 💡 After this training: The learner can identify and select the appropriate device (e.g. computer, tablet, phone). The learner can use the most common digital devices, their basic functions and adjust settings. The learner will be able to check whether they are connected to a wireless or wired network. 👀 How to coordinate this training: 1. Opening the computer Reserve time to open the devices and familiarize with them. Step by step, get familiar with the devices Let's go through the following in a guided and step-by-step manner: Opening your computer or mobile device. Let's get acquainted with the different storage locations and folders on the device. Let's check if the machine is connected to the network and to which network. Connect the computer to the network. Let's compare the functions of a computer and a mobile device. Lock your computer or mobile device. Shutting down your computer or mobile device. Materials needed: Computer 💻 Mobile phone 📲 ✨ Digital skills training about various devices Trainer Tips 💡 1. Opening your computer or mobile device Tip: Show the power button on both a laptop/desktop and a mobile device. Let participants try themselves, even if it takes a few attempts. Encourage: “It’s okay if it doesn’t work on the first try—this is how we learn.” Variation: If devices differ, ask participants to describe where their own power button is. 2. Getting acquainted with storage locations and folders Tip: Use analogies—compare folders to physical file cabinets and documents to papers inside them. Visuals: Demonstrate how icons (like “Documents” or “Pictures”) help organize information. Practice: Ask learners to create a new folder and name it. 3. Checking if the machine is connected to the network Tip: Show how to find the Wi-Fi icon (usually top-right on mobiles, bottom-right on computers). Support: Walk slowly through what different icons mean (connected, disconnected, limited). Engage: Have participants check their own devices and tell you what they see. 4. Connecting the computer to the network Tip: Demonstrate connecting to Wi-Fi, then ask participants to try step by step. Reminder: Mention that passwords are often case-sensitive. Encouragement: Normalize mistakes—if someone mistypes, remind them everyone does this. 5. Comparing functions of a computer and a mobile device Tip: Use a chart (big screen vs small screen, mouse vs touchscreen, multitasking, portability). Interactive: Ask participants to share what they prefer about each. Bridge: Highlight similarities (both can browse, send email, connect to Wi-Fi). 6. Locking your computer or mobile device Tip: Demonstrate both quick methods (Windows: Win + L, Mac: Control + Command + Q, mobiles: side button). Explain: Locking is like closing the front door—it keeps your information safe. Practice: Have participants try locking and unlocking. 7. Shutting down the computer or mobile device Tip: Differentiate between sleep, restart, and shut down. Use simple language. Show: On mobiles, press and hold power button; on computers, use the start menu/Apple menu. Closing ritual: End the session by having everyone shut down their devices together. Notes ❗ It is perfectly okay to skip some steps or adapt the sequence depending on the learners’ pace. Focus on building confidence and moving at a speed that matches their learning style. 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions