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Accessing and Using Public E-Services The original language of these training materials is English, and they have been automatically translated into other languages using AI tools. If you notice any issues, please contact us. Everyday digital services in Denmark est. 45 min Start Now Everyday digital services in Estonia est. 45 min Start Now Everyday digital services in Finland est. 45 min Start Now

Job Search Skills The original language of these training materials is English, and they have been automatically translated into other languages using AI tools. If you notice any issues, please contact us. How to search for professions and jobs online est. 60 mins Start Now Chat-based AI tools for job search support est. 60 - 90 min Start Now How to create a CV est. 90 - 120 mins Start Now How to write a cover letter est 60-90 mins Start Now Sending a PDF attachment by email est. 45 min Start Now Sending a job application via email est. 60 - 90 mins Start Now

Training Packages The original language of these training materials is English, and they have been automatically translated into other languages using AI tools. If you notice any issues, please contact us. Open Badge Path: Choosing and using devices est. 3 hours Start Now Open Badge Path: Searching and evaluating information est. 3 hour 45 min Start Now Open Badge Path: Secure action est. 2 hour Start Now Open Badge Path: Responsible action est. 3 hour 15 min Start Now Open Badge Path: Communication and services est. 3 hour Start Now Open Badge Path: Using and managing applications est. 4 hour Start Now Getting familiar with computers est. 2 -3 hours Start Now Getting to know and use AI est. 90 - 120 min Start Now

Getting Started with Technology The original language of these training materials is English, and they have been automatically translated into other languages using AI tools. If you notice any issues, please contact us. Different web browsers and search engines est. 60 min Start Now ☑️Exercise: How to Search for Information Online est. 90 min Start Now Converting documents into digital format est. 45 min Start Now How to reduce the file size of an image est. 45 min Start Now Basics of Cloud Services est. 60 min Start Now How to clean up cloud service and email storage est. 60 min Start Now Instant Messaging Apps est. 60 min Start Now Useful applications for everyday life est. 30- 60 min Start Now Translation Apps est. 30 min Start Now What is Artificial Intelligence (AI)? est. 45 min Start Now

Getting Started with Devices The original language of these training materials is English, and they have been automatically translated into other languages using AI tools. If you notice any issues, please contact us. Where are digital skills needed? est. 30 min Start Now Best uses of mobile devices and computers est. 90 min Start Now Get to know the vocabulary and basic functions of a computer est. 45-60 min Start Now Get acquainted with different devices est. 30 min Start Now Using and customizing mobile device features est. 30 min Start Now How to take a screenshot est. 30 min Start Now Which network are you connected to? est. 30 min Start Now ☑️Review Exercise: Device settings and features est. 90 min Start Now

How to create a CV est. 90 - 120 mins 💡 After this training: The learner understands the purpose and basic structure of a CV. The learner can identify what makes a good CV. The learner can reflect on their own skills, experiences, and goals. The learner knows how to make a CV. 👀 How to coordinate this training: Introduction to CV You can use various methods to introduce CV. Option 1: Intro Discussion Questions Why do you think employers ask for a CV? Imagine you are an employer and you receive 100 CVs. What do you look for first? Have you ever sent a CV before? How did you feel about it? What do you think makes a CV stand out in a positive way? What mistakes do you think could harm a CV? Do you think everyone should have the same CV for every job, or should it change depending on the role? Why? Option 2: Walk through CV sections: Contact info Summary / Profile Work experience Education Skills Option 3: Show sample CVs (strong vs. weak). You can search online for examples. Group activity : Divide into small groups; each group analyzes one CV section and suggests improvements. 2. Individual Self-Reflection Exercise Ask learners to write down answers on word processor of their choice to the following questions: Questions : Who are you? What are you doing now? (at school, at work, at home?) What kind of person are you? (e.g., friendly, proactive, courageous) What can you do – what are you good at? What jobs have you done? What kind of work would you like to do? What are you like as an employee? In which areas would you like to develop? (What do you want to learn?) What does work mean to you? What goals do you have when you think about the future? Finally, what would you like to say? Demonstration How to create a CV using: Word (with templates) Google Docs (with résumé templates) Canva (for design-oriented options) Walk through replacing template text with personal information. Exercise Participants start creating their own CVs in class using their self-reflection answers. The trainer gives support and feedback while circulating. Option: In-class : learners work directly in Word/Docs/Canva. Homework : learners draft or finalize their CV and submit for feedback. Materials needed: Computer 💻 Flipchart or whiteboard 📊 Account for word-processor applications and or Canva 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions ✨ Digital skills training about creating and writing a CV Trainer Tips: Introducing CV 1. Start with a relatable hook Ask: “Imagine you are an employer. You get 100 CVs for one job. How long do you think you look at each CV?” Explain: “This means our CV must make a quick, clear impression.” Tip : Use a short story, e.g., “I once saw a CV where the person forgot to put their phone number… guess what happened?” → This helps participants connect personally. 2. Define the CV simply A CV is not just a list of jobs → it is your personal marketing tool. The goal is to show your strengths, experience, and potential in a clear and structured way. 3. Highlight why it matters Employers often decide who to interview based only on the CV. A good CV shows: Professionalism (clear, mistake-free, well-structured) Relevance (skills and experience linked to the job ad) Personality (short profile/summary to stand out) Finland 🇫🇮 Materials Video 🇫🇮 Millainen on hyvä CV? 📝 Katso vinkit toimivan ansioluettelon tekemiseen 🙌 (Duunivinkit) Plain language material 🇫🇮 ⁠Ansioluettelo Wordilla (SelkoDigi - opiskelumateriaalit) Exercise list 🇫🇮 Kirjoitusharjoitus (Helsingin työväenopisto) Slides 🇫🇮 Opetusmateriaali (Helsingin työväenopisto) CV template on Google Docs 🇫🇮 CV pohja (Helsingin työväenopisto) Tips Website 🇫🇮 CV-pohja: Näin teet tyylikkään ansioluettelon helposti – Duunitori Website 🇫🇮 Vinkkejä työnhakuun - Työnhaku - Työmarkkinatori Website 🇬🇧 Tips for finding a job - Searching for work - Job Market Finland Website 🇫🇮 Työhakemus ja CV , 🇬🇧 Job application and CV (Info Finland), available in more languages Estonia 🇪🇪 Video language 🇪🇪with English subtitles 🇬🇧 Tips Website link 🇬🇧 : Tips for job applicants | Töötukassa Europass 🇪🇺 Video language 🇬🇧 Step-by-step: How to make a CV in Word or Google Docs 📝 1. Open the Program Word : Go to your computer and open Microsoft Word . Google Docs : Open your web browser, go to docs.google.com , and log in with your Google account. 2. Start a New Document Word : Click on New to start a new document. Google Docs : Click the Blank document (+) or choose from the Template Gallery . 3. Choose a Template Word : Look through the ready-made templates. Click on a CV template you like, then press Create . Google Docs : From the Template Gallery , select a Résumé template you like. 4. Add Your Own Information Click on the text in the template and replace it with your own details. Make sure to include: Your name Contact information (email, phone number) Work experience Education Skills 5. Add Your Photo (Optional) Word : Click Insert > Pictures and choose your photo. Google Docs : Click Insert > Image and upload your photo. 6. Save Your Work Word : Click File > Save As → choose where to save (Desktop, Documents, etc.), and give it a clear name like YourName_CV.docx . Google Docs : Google Docs saves automatically. To keep a copy on your computer, click File > Download > Microsoft Word (.docx). 7. Check and Edit Adjust the design or style so it fits your personality and the job. Use spell check: Word : Review > Spelling & Grammar . Google Docs : Tools > Spelling and grammar > Spelling and grammar check . If possible, ask a friend to review your CV and give feedback. 8. Save as PDF (Final Version) Word : Click File > Save As → Choose file type PDF . Google Docs : Click File > Download > PDF Document (.pdf) . Step-by-step: How to Make a CV in Canva 📝 1. Open Canva Go to www.canva.com in your browser. Log in (create a free account if you don’t have one). 2. Search for CV Templates In the search bar, type “CV” or “Resume” . You will see many ready-made designs. 3. Choose a Template Browse the templates and click on one you like. Press Customize this template to start editing. 4. Add Your Own Information Click on the text in the template and replace it with your details. Make sure to include: Your name Contact information (email, phone number) Work experience Education Skills 💡 Tip: You can move, delete, or resize text boxes to make the CV fit your needs. 5. Add Your Photo (Optional) Click Uploads > Upload files and choose your photo. Drag and drop the photo into the photo frame on the template. 6. Customize the Design Change colors, fonts, and layout to match your style. Keep it clear and professional (avoid too many decorations). 7. Save Your Work Canva saves automatically online. To download, click Share > Download . 8. Download as PDF Choose File type: PDF Print (best quality). Name your file clearly, e.g., YourName_CV.pdf . Save it on your computer or phone. Resources Video 🇬🇧 How to Make Resume and CV in Canva - Tutorial

Sending a PDF attachment by email est. 45 min 💡 After this training: The learner knows how to send a file as an email attachment. The learner is able to convert a file into PDF format. 👀 How to coordinate this training: 1. Go through various ways If needed, explain what a PDF file is and when this format can be used and is good to use. 2. Exercise Option 1: Convert a Word processing file like Microsoft Word or Google Docs to PDF and attach it to an email message. Option 2: Scan a document with the phone and turn it into a PDF. Scan documents with your phone. Let's try it together: Google Drive application , Microsoft Lens application , iPhone's Notes application .. Save the documents on your phone. 3. Exercise continues Send an email to the trainer with an attachment. Make sure the document doesn't include any sensitive or personal information. Materials needed: Mobile phone 📲 Computer 💻 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions ✨ Digital skills training about creating and sending PDF files video language 🇬🇧 video language 🇬🇧 Link 🇫🇮 Näin skannaat kuitit ja tärkeät paperit talteen puhelimella (Yle DigiTreenit) Demonstration Tips Option 1: Convert a Word File (Word/Google Docs) to PDF & Email Demonstration Steps: Open the document in Microsoft Word or Google Docs. Show them the menu bar. Select “Save as PDF” (Word: File → Save As → PDF ; Google Docs: File → Download → PDF ). Demonstrate clicking and saving the file. Locate the saved PDF on your computer or Google Drive. Point out the .pdf file extension. Open email (e.g., Gmail, Outlook). Start a new message Click “Attach file” (paperclip icon) . Select the PDF you just saved. Send the email with the PDF attached. Trainer Tip: Send it to yourself first and show participants how it appears in your inbox. Option 2: Scan a document with a phone Preparation: Have a simple one-page document ready (e.g., flyer, form, or handwritten note). Demonstration Apps: Google Drive (Android/iPhone) Microsoft Lens (Android/iPhone) Notes app (iPhone) Demonstration Steps: Open the app (show participants where to find it on the phone). Example: In Google Drive, tap the “+” button → Scan . Point the camera at the paper and take a picture. Show how the app automatically crops and adjusts the image. Save as PDF in the app. Google Drive: Saves directly to your Drive. Microsoft Lens: Choose “PDF” and save. iPhone Notes: Tap “Save” → Share → Save to Files as PDF. Locate the PDF file on your phone. Demonstrate where it’s stored (Drive, Files app, etc.). Optional: Show how to attach it to an email or WhatsApp message. Trainer tip : Let participants practice scanning their own paper during the session. Save & share Save the document on the phone (in Files app, Drive, or OneDrive). Explain why it’s important to remember where it’s saved. Show sharing options : Email, WhatsApp, Google Drive link. Demonstrate pressing “Share” → choosing an app.

How to use word processing applications est. 90min 💡 After this training: The learner is able to choose and use word processing applications. The learner is able to create text documents in accordance with the standard. 👀 How to coordinate this training: 1. Demonstrate and explain Watch the video or you can demonstrate the word processing of your choice using the list of features. The videos and the list of features to go through for demonstrations help you plan how to explain them step-by-step. 2. Discussion questions and check everyone's answers together. Discuss the following topics together: Have you used a word processor before? What have you used it for? For what purpose can the word processor program be used? 3. Exercise Check the instructions below, or here is a short explanation. 1) Select one (1) word processing application and open a new document. 2) Create a text document in accordance with the model and instructions. 3) Save the text document on your device or cloud service. 4. Additional exercise Use a cloud service like Google Drive or OneDrive, make a folder and move the document to the folder. Share the document with the trainer. Watch the video on how to use Google Drive or Beginner's Guide to OneDrive for Windows demonstrate it on your computer. Materials needed: Computer 💻 Mobile phone 📲 Account for a word processing application ✨ Digital skills training about using word processing applications Microsoft Word Video language 🇬🇧 Materials in Finnish Video 🇫🇮 Word perusteet (Osuvat taidot) Video 🇫🇮 Word peruskäyttö (⁠SelkoDigi - opiskelumateriaalit) Plain language material 🇫🇮 Wordin perustoiminnot (⁠SelkoDigi - opiskelumateriaalit) Plain language material 🇫🇮 Tervetuloa digitaloon! (KVS Foundation) as well as item 4 "asiakirjat" Plain language material 🇫🇮 Word-harjoitus (⁠SelkoDigi - opiskelumateriaalit) TWordWall Game 🇫🇮 Understanding the features of Microsoft Word, specifically on text formatting, Matching game Materials in English WordWall Game 🇬🇧 Understanding the features of Microsoft Word, specifically on text formatting, Matching game Google Docs Video language 🇬🇧 WordWall 🇬🇧: Icon and functions: Choose, Drag and Drop List of features for demonstrations 📄 Basic Document Management New document Save & Save As Open existing document Basic Text Skills Typing and deleting text Selecting text Undo/Redo mistakes Core Formatting Changing font size and style Bold, italics, underline Aligning text (left, center) Organizing the Document Creating simple bullet points Renaming the file clearly Saving and Closing Saving progress during work Closing the document properly Instructions for the exercise 1. Choose a word processing application and open a new document. 2. To the document header, type your own name (First name Last name) and the document´s name (Exercise). Add both the page number and the current date to the header according to the model. 3. Type the rest of the text according to the model using the correct document layout. 4. Add a numbered list. Instead of the lines, type three (3) office applications that are suitable for work and study purposes. 5. To “In this exercise I am using the following application: __________________.” instead of the line, type the name of the word processing application you are using. 6. Choose, in your opinion, the most important office application and make it bold. 7. Save the document to your own device or to a cloud service. Task description for using and managing a word processing application (TIEKE) Open Badge: Using and managing application Discover how to use this training material together with other themes to help learners earn the Open Badge. Badges allow learners to demonstrate the skills they have gained and showcase their achievements. Learn more by clicking the button below. Read more about the Open Badge 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions

Getting familiar with computers est. 2 -3 hours 💡 After this training: The learner can identify and select the appropriate device (e.g. computer, tablet, phone). The learner can identify and name the parts of a computer. The learner can use the most common digital devices, their basic functions, and adjust settings. The learner will be able to check whether they are connected to a wireless or wired network. 👀 How to coordinate this training: You can plan a training session based on the suggested content below. You can provide training by following the list in order or selecting and choosing relevant parts. ✨ Training materials on getting started with computers www.digiuptoolbox.com Get acquainted with different devices | ToolBox www.digiuptoolbox.com Get to know the vocabulary and basic functions of a computer | ToolBox www.digiuptoolbox.com Which network are you connected to? | ToolBox

How to search for professions and jobs online est. 60 mins 💡 After this training: The learner is able to search for information online (search terms, search engines). The learner is able to search for different forms of information (text, image, video). 👀 How to coordinate this training: 1. Introduction and demonstration Briefly explain the topic using tips on Finding Information on Vocational Training or Professions Finding and Researching Companies Try Social Media & Watch Videos You can demonstrate how to search while explaining each point. 2. Exercise Open a search engine (Google, Bing, etc.) Type in example search terms: “Vocational education in [country]” “Job description for a [job title or field of your choice]” Add the city's name. “online,” or specify the profession. 3. Discussion about exercise If relevant, you can move on to discussing about the exercise as a whole group or in a small group What kinds of results did you find (text articles, videos, images, job portals, official websites)? Which results seemed most reliable? How did you decide that? Did you notice differences between results from local (city/national) websites vs. international ones? Materials needed Computer 💻 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions ✨ Digital skills training about job search online Finding information on vocational training or professions 🔍 1. Use a Search Engine Open a search engine, such as Google. Type into the search field, for example: “vocational education in Finland (replace with your country's name)” or “job descriptions.” Try different keywords, such as: “practical nurse training” , “electrician profession” , or “chef.” 2. Search Official Websites Check for country-specific information Finding and researching companies 🏢 Search for the Company and Visit Their Website Open a search engine like Google. Type in the company name. Choose the search result that leads you directly to the company’s official website. Demonstration example Open a search engine like Google. Type in: IKEA Finland official website Look through the results and click on the one that says: www.ikea.fi Once on the site, go to the "Ura IKEA:lla" or “Careers” section Show learners how to browse job openings or read about what it's like to work at IKEA. Try Social Media & Watch Videos 📱 1. Try Social Media Look for Facebook groups or Instagram pages that share information about vocational education or different professions. 2. Watch Videos YouTube has many videos explaining different jobs and educational paths. You can use keywords such as: “A day as an electrician” or “how to become a practical nurse.” Finland 🇫🇮 Resource Material 🇫🇮 Työpaikkojen haku: Ohjeita digitaaliseen työhakuun (digirasti) Career and job resources Opintopolku.fi : This is Finland’s official education site. You can find information about different vocational training. Tyomarkkinatori.fi : Here you can find information about different professions and the labour market. Jobly.fi : A Finnish job search platform where you can find open job positions across different industries. It also offers tips for job seekers. Duunitori.fi : One of the largest job and career sites in Finland. You can browse jobs, read company reviews, and access useful articles about working life and job hunting. Estonia 🇪🇪 Resource Tallinn Migration Centre: How to Legally Work in Estonia: Permits, Rights & Job Search Help Job search portals Töötukassa : You can search by field, keyword and company. Work in Estonia : The official job portal for international talent LinkedIn – For professional roles and networking CV Keskus : Large job board CV.ee : Jobs in all sectors Facebook page for seasonal work GoWorkaBit : Short-term and gig work Treamer Vabatahtlike Värav : Voluntary work Suvetöö kaubanduses : Summer jobs in retail Work and Career Fair Free Courses 🇪🇪 Free training | Ministry of Education and Research Tips for a virtual job interview video language 🇬🇧

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How to create safe and strong passwords est. 45 mins How to create safe and strong passwords est. 45 mins 💡 After this training: The learner knows how to protect devices and accounts with a strong password. 👀 How to coordinate this training: 1. Watch the video together 2. Write the answers to the questions in Word in groups, pairs or independently. Let's go through the answers together. Questions: What do you need a password for? Why is it important to create a strong password? What is a weak password? What is a strong password like? Why is it not a good idea to use the same password for different online services? 3. Additional task and explanation Search for a password tester to check the strength of the password. The tester estimates how long it takes for bad actors to crack your passwords. You can also introduce different tools listed below. Materials needed: Computer 💻 ✨ Digital skills training about passwords video language 🇬🇧 Material in Finnish Video 🇫🇮 Salasanan muodostaminen (Osuvat Taidot) Video 🇫🇮 Pidempi parempi ( Liikenne- ja viestintävirasto Traficom ) Plain language material 🇫🇮 Tervetuloa digitaloon! Click "Siiryy taloon" -> Choose item 3 -> Choose 1 for PIN code and passwords Course with questions, Digitreenien peruskurssi: Salasanat ja tunnistautuminen (Yle Oppiminen) Tips for facilitating discussions 1. What do you need a password for Encourage participants to think about all the places they log in: email, social media, banking, online shopping, and work accounts. Highlight that passwords are like digital keys that protect their private spaces. 2. Why is it important to create a strong password Explain that weak passwords make it easy for hackers to guess or steal accounts. Compare it to using a fragile lock on your front door—anyone could break in. Strong passwords act like stronger locks. 3. What is a weak password Give examples like “123456,” “password,” or a birthdate. Point out that personal details (child’s name, phone number, etc.) are also weak because they’re easy to guess or find online. 4. What is a strong password like Describe strong passwords as long (12+ characters), unique, and a mix of letters, numbers, and symbols. Show how a phrase (“BlueDog!RunsFast22”) can be easier to remember and still strong. 5. Why is it not a good idea to use the same password for different online services Use the “one key for all doors” example —if someone steals that one key, they can open everything. Remind participants that if one service gets hacked, all their accounts are at risk Free tools to stay safe online Have I Been Pwned (HIBP) 🔎 Check if your email or password has been exposed in a data breach. Receive alerts when your account is found in new breaches. Action : If your email appears, immediately change the password and enable 2FA. Link: https://haveibeenpwned.com/ VirusTotal 🛡️ Free online scanner to check files or URLs for malware. Aggregates results from multiple antivirus engines. Action : Before opening suspicious attachments or links, upload them to VirusTotal. Link: https://www.virustotal.com/gui/home/upload AbuseIPDB Database of malicious IP addresses reported for abuse. Useful for system administrators, but individuals can also check suspicious IPs (from emails, logs, etc.). Action : If you spot unusual login activity, check the IP against AbuseIPDB to assess risk. Link: https://www.abuseipdb.com/ How these tools support password security HIBP → reveals if your password has already been compromised. VirusTotal → helps you avoid malware that could steal your credentials. AbuseIPDB → raises awareness of potentially dangerous login attempts or phishing sources. Open Badge: Secure action Discover how to use this training material together with other themes to help learners earn the Open Badge. Badges allow learners to demonstrate the skills they have gained and showcase their achievements. Learn more by clicking the button below. Read more about Open Badge 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions