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Effective use of chat-based AI tools est. 60 - 90 min 💡 After this training: The learner is able to understand the basics of artificial intelligence The learner is able to explain how artificial intelligence can be used in personal and professional life. 👀 How to coordinate this training: Explanation of AI You can start from the introductory explanation using the training page from Getting started with technology > What is Artificial Intelligence (AI)? Exercise Let's watch the video together or independently. Disscussion Let's discuss together. Guiding questions: Have you used chat-based AI before? What was your experience? How do you think AI could help in your current work or daily tasks? What concerns do you have about using AI (e.g. privacy, misinformation) Discuss also the ethical considerations of AI: Should you double-check AI-generated content before using it in work documents? Why or why not? Should you tell someone you used AI to write an email? Is it safe to enter private or client-related information into AI tools like ChatGPT or Gemini? Demonstration Use the demonstration tips to demonstration how chat-based AI works. Exercise Let's do the exercise together and discuss the answers. Learners try using AI tools (ChatGPT, Gemini, etc.) If needed, start by making an account Practice giving different types of prompts Share results and discuss improvements Materials needed: Computer 💻 Access to chat-based AI like ChatGPT, Gemini 🧑🏽💻 ✨ Digital skills training about chat-based AI video language 🇬🇧 Please note that this video is from 2023. Explanation Tips 💡 1. Types of AI Models Generative AI – creates text, images, videos (e.g., ChatGPT, DALL·E) Conversational AI – chats and responds (e.g., ChatGPT, Claude) Search-Integrated AI – mixes search + AI (e.g., Perplexity, Bing Copilot) 2. Core Capabilities Natural Language Processing (NLP) Helps AI understand and generate human language – used in chatbots, translation tools, and writing assistants. Image & Speech Recognition Allows AI to identify objects in photos or understand spoken words – used in voice assistants, photo apps, and security tools. Predictive Analytics Uses data to predict future trends or behaviors – helpful in finance, health, marketing, etc. Content Generation Enables AI to create new content – like writing text, designing images, or making videos. 3. Popular AI Tools & Platforms Text : ChatGPT, Gemini, Claude Image : DALL·E, MidJourney, Pixlr, DeepAI Video : InVideo AI, HeyGen, RunwayML Summarization : YouTube video summarizers Multi-Modal : Tools that handle text + image + document input 4. How AI is Used in Daily Life and Work Life Email drafting Resume and cover letter writing Budgeting and contracts Visual design for social media Language translation and proofreading Accessibility (e.g., reading PDFs aloud) 5. Ethical Use & Data Privacy Bias & Fairness : AI can reflect or even amplify human biases present in training data. Always review outputs critically. Data Privacy : Avoid sharing sensitive personal or organizational information (e.g., ID numbers, medical records, confidential work data) when using AI tools. Transparency : Remember that AI doesn’t “know” but generates responses based on patterns; verify important facts from trusted sources. Accountability : Use AI as a support tool, not a final decision-maker, especially in hiring, finance, or legal matters. 6. How AI Understands Input (Prompting) AI doesn’t “think”; it generates based on your prompt. The more structured and specific your prompt, the better the results. Demonstration Tips & Prompt Examples ✍️ Use these scenarios to demonstrate practical applications of AI with ready-made prompt templates. Writing emails 📧 Scenario : Thanking a participant Prompt : “Write a warm thank-you email to someone who attended our workshop on effective AI use.” Scenario : Writing a meeting rescheduling Prompt : “I'm a meeting organizer, but I need to reschedule the date and time. I want to notify participants about this. Write a polite and constructive email.” 2. Responding to emails 📨 Scenario : Accepting participation to an event Prompt : “Write a positive reply to an event on December 7th.” 3. Rewriting for clarity 🔁 Scenario : You’ve written rough notes and want them improved Prompt : “Rewrite this information clearly and professionally.” 4. Getting AI to ask questions first ❓ Scenario : You want to open a café but don’t know where to start Prompt : “I want to open a café. Before suggesting steps, ask me questions about location, target audience, budget, and menu preferences.” Scenario : You want to organize a team building day for your colleagues (10 people) Prompt : “I want to organize a team building day for 10 colleagues. Before suggesting steps, ask me questions about location, target audience, budget, and menu preferences.” Exercise examples 💻 1. Email writing assistant Goal: Learn how chat-based AI helps write and respond to emails. Activity: Use prompts like: “Write a warm thank-you email to someone who attended our workshop.” “Reply to an invitation to an event positively.” Learners test both formal and informal styles using the same prompt. 2. Rewrite and improve Goal: See how AI can clarify or improve rough writing. Activity: Give learners a messy paragraph or handwritten notes. Prompt: “Rewrite this clearly and professionally.” Discuss what was improved and why. 3. AI as a thinking partner Goal: Use AI to ask the right questions before giving answers. Scenarios: “ I want to open a café. Ask me questions before giving advice.” “I want to organize a team-building day for my colleagues.” Learners compare the questions AI asks and decide if they’re helpful. 4. Everyday task helper Goal: Explore daily-life uses of chat-based AI. Activity: Assign tasks like: Planning a weekly task Translating and proofreading a message Creating a to-do list for a small event Learners share creative or unexpected uses they discovered. 5. Work-Life simulation Goal: Practice using AI in professional scenarios. Choose one role-based activity: “Write an email inviting colleagues to a brainstorming meeting.” “Create a pricing template for social media services.” Learners compare AI responses and edit them for accuracy or tone. 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? 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How to make presentation slides est. 60 min 💡 After this training: The learner is able to create and edit presentation slides. 👀 How to coordinate this training: 1. Explain and demonstrate Watch the video, or you can demonstrate the presentation program of your choice using the list of features. The videos and the list of features to go through for demonstrations help you plan how to explain them step-by-step. 2. Discussion questions and check everyone's answers together. Discuss the following topics together: Have you used the presentation program? What have you used it for? For what purpose can the presentation program be used? What makes a good presentation? What kind of images can be used in the presentation? Which photos do I need to ask permission for? 3. Make a presentation together Make a presentation about a topic of your choice. Alternatively, the assignment can be done with subjects related to job search and the type of jobs learners are looking for, or subjects chosen by the learners themselves (e.g. film, music, hobby, city, animal, plant, food, etc.). Check the instructions for the exercise below as an example. 4. Additional exercise Use a cloud service like Google Drive or OneDrive, create a folder, and move the document to it . Share the document with the trainer. Watch the video on how to use Google Drive or Beginner's Guide to OneDrive for Windows to demonstrate it on your computer. Materials needed: Computer 💻 Mobile phone 📲 Account for presentation slide applications ✨ Digital skills training about using presentation slides PowerPoint Video language 🇬🇧 Materials in Finnish 🇫🇮 Video 🇫🇮 PowerPointin perusteet (Osuvat taidot) Video 🇫🇮 Powerpointin persukäyttö (SelkoDigi - opiskelumateriaalit) Video 🇫🇮 Powerpointin kuvien lisääminen (SelkoDigi - opiskelumateriaalit) Video 🇫🇮 Powerpointin muodot (SelkoDigi - opiskelumateriaalit) Video 🇫🇮 Powerpointin teemat (SelkoDigi - opiskelumateriaalit) Plain language material 🇫🇮 Tervetuloa digitaloon! (KVS Foundation) Material 🇫🇮 Powerpoint Harjoitus (SelkoDigi - opiskelumateriaalit) Google Slides Video language 🇬🇧 List of features for demonstration 1. What Are PowerPoint and Google Slides? Tools to make presentations with slides (for lessons, talks, etc.). Google Slides works online; PowerPoint is a program or online. Main parts: menus, slide list, big slide area, notes box. 2. Making and Organizing Slides Start with a blank or ready-made template. Name and save your work (Google saves automatically). Add, move, duplicate, or delete slides. Use layouts like title, text + image, etc. 3. Designing Slides Choose a theme or change the background color. Add and format text: size, color, bold, etc. Arrange pictures, shapes, or text nicely using guides or align tools. 4. Adding Pictures and Info Insert pictures or videos from your computer or the internet. Use shapes, lines, or arrows to highlight things. Add tables or charts for simple data. 5. Adding Animations Add transitions between slides. Use animations to show text or images step by step. Keep it simple—avoid too many effects. 6. Showing Your Slides Start slideshow (press F5 or “Present”). Use arrow keys or spacebar to move slides. Add private notes to help you while presenting. Share or download as PDF or PowerPoint. 7. Working and Saving Google Slides saves continuously if you are online. PowerPoint might need you to click save. Example of exercise instructions Create a Title Slide Include the topic and your own name . Add a Slide with Text Write three (3) sentences related to the topic. Add a Slide with an Image Insert one (1) image that you found online. Make sure the image is free to use and that you have permission to use it. On the slide, include information about the image source and its usage rights . Save Your Presentation Save the file to your computer’s desktop . Use a filename like: PowerPoint-Task-YourName. Upload and Send Your Presentation Save the presentation to a cloud service (e.g., OneDrive, Google Drive). Also, send the presentation to yourself or to the trainer as an email attachment Open Badge: Responsible action Discover how to use this training material together with other themes to help learners earn the Open Badge. Badges allow learners to demonstrate the skills they have gained and showcase their achievements. Learn more by clicking the button below. Read more about the Open Badge 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions

Get to know the vocabulary and basic functions of a computer est. 45-60 min 💡 After this training: The learner can identify and name the parts of a computer. The learner can use the most common digital devices, their basic functions, and adjust settings. 👀 How to coordinate this training: Getting familiar with the parts of computers Together, we identify the different parts of the device and think about what they are used for. The trainer asks about each part of the computer separately using a vocabulary list, such as where the power button is. Each person looks for the corresponding part on their own computer. The trainer will also show each part on their own computer at the end. At the same time, they discuss the various components of the computer and their functions. As an option, watch the video in the group and then go through each vocabulary together. Discussion and exercise Next, work in pairs to find out the answers to the following questions: What percentage is your battery charged right now? How long does your computer battery usually last? How do you turn the sound down on your device? Depending on the learners' level, you can continue with these exploratory questions: Do you know how to use the mouse? What is the difference between the left and right button? Can you show where the spacebar, enter key, shift key, and caps lock are on your keyboard? What do they do? Where is the power button on your computer? What happens when you press it? Can you find and name the ports on your computer? Which ones are USB or HDMI? Do you know where to plug in headphones? Have you used it before? Keyboard exercise The materials below include activities to help learners practice using a keyboard. Please remember that keyboard layouts may vary depending on the country or language settings of the learner’s computer (e.g., Finnish, English, or other local layouts). Some keys or symbols might be in different locations. Encourage learners to look at their own keyboard and compare it to the instructions. It's okay if their keys are slightly different—they can still complete the tasks with guidance. Materials needed: Printed or digital vocabulary list 📃 Computer 💻 ✨ Digital skills training on vocabulary for devices video language 🇬🇧 video language 🇫🇮 Tietokone tutuksi #2 Miten (Windows) tietokonetta käytetään? Vocabulary list Term Explanation Power button Button to turn the computer on or off Screen/Monitor The part of the computer you look at (shows what you're doing) Mouse A tool used to move the cursor and click items Left/Right click Buttons on the mouse used to select or open things Keyboard A panel of keys used to type Spacebar The big key that makes a space between words Enter key Used to start a new line or confirm actions Caps Lock Makes all letters uppercase until turned off Shift key Used to type capital letters or other symbols Power cable A wire that connects your device to electricity USB cable A cable used to connect devices or charge them USB port A hole on your device to plug in USB cables Flash drive (USB stick) A small device to store and move files HDMI cable A cable that connects your computer to a TV or screen HDMI port A hole to plug in an HDMI cable Headphone port Where you plug in headphones Headphones Wearable speakers for listening to sound privately Wi-Fi Wireless internet connection WLAN Another word for wireless internet (Wi-Fi) Speakers Play sound from your computer Material in Finnish 🇫🇮 Vocabulary list, Digitreenien sanasto (Yle Digitreenit) Course with questions, Digitreenien peruskurssi: Tietokoneen perusasioita (Yle Oppiminen) Plain language material 🇫🇮 Tervetuloa digitaloon! (KVS Foundation) WordWall mathcing game 🇫🇮 Identifying keyboards Material in English 🇬🇧 WordWall, Keyboard shortcut (Typing and editing) WordWall, Keyboard shortcut (Essential navigation) WordWall, Identifying keyboards Keyboard Typing Practice ⌨️ Activity Steps: Warm-Up Exercise: Ask learners to type the following words and symbols to practice basic keys: hello HELLO Hello! 123 ? ! # @ 40€ (Change to your local currency if necessary) 6,5€ Use the spacebar between words Try using Shift to type capital letters and symbols Practice Sentences: Learners type simple sentences, such as: My name is ____. I can use a keyboard. Focus on Keys: Ask learners to locate and press the following keys: Enter Backspace Caps Lock Shift Arrow keys Typing Game or Website (Optional): Introduce a beginner-friendly typing site (e.g. keybr.com , https://agilefingers.com/ , available in multiple language options) for further practice. 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions

Which network are you connected to? est. 30 min 💡 After this training: The learner will be able to check whether they are connected to a wireless or wired network. 👀 How to coordinate this training: 1. Watch the video together or start with demonstration Exercise Supporting questions: Is your device connected to a network? Which network are you connected to? 3. Connect to a network If the device is not connected to a network, connect to an available and safe wireless network. 4. Discussion on the network Discuss Why is it not a good idea to connect to unknown networks? What kind of network is safe to connect to? Materials needed: Computer 💻 ✨ Digital skills training about the network video language 🇬🇧 Material in Finnish Video 🇫🇮 Mihin verkkoon olet liittyneenä? (Osuvat Taidot) Video 🇫🇮 Langattomaan verkkoon liittyminen (Osuvat Taidot) Plain Language Material 🇫🇮 Langattomat verkot⁠ SelkoDigi - opiskelumateriaalit Open Badge: Choosing and using devices Discover how to use this training material together with other themes to help learners earn the Open Badge. Badges allow learners to demonstrate the skills they have gained and showcase their achievements. Learn more by clicking the button below. Read more about Open Badge 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions

Where are digital skills needed? est. 30 min 💡 After this training: The learner will be able to give examples from different areas of life where digital skills are needed and where they can be used. 👀 How to coordinate this training: 1. Ask learners to be in a pair or small group You can ask learners to collect topics that come up from the discussions, either on an electronic platform (e.g. Flinga) or on a flipboard using sticky notes. 2. Discussion with supporting questions Supporting questions: What digital skills do you need and what for? At home? At work? For studies? With friends? With hobbies? 3. Share the discussion points with the whole group Discuss those points together as a whole group. It should be noted that in today's society, there is a need for different digital skills in many different contexts and areas of life. Materials needed: Pen & Sticky notes 🖌️ Whiteboard / Flipboard or online tool like Flinga 📋 ✨ Digital skills training about understanding where and how to use digital skills in various situations Examples for each situation At home Paying bills online Booking a doctor’s appointment Watching news or videos Using online banking At work Writing and sending emails Using Teams/Zoom for meetings Managing schedules or tasks Using cash register software or workplace apps For studies Logging in to online learning platforms Submitting assignments online Searching for information on Google Using Word, PowerPoint, or Excel With friends WhatsApp / Messenger chats Making video calls with family Sharing pictures or videos Using social media (Facebook, Instagram, TikTok) With hobbies Searching for recipes, craft ideas, or tutorials Following fitness or sports apps Joining hobby groups online Playing games online 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions

Open Badge Path: Searching and evaluating information est. 3 hour 45 min 💡 After this training: The learner knows how to take a screenshot on their own device. The learner is able to search for information online (search terms, search engines). The learner is able to search for different forms of information (text, image, video). The learner is able to assess the reliability of digital content. The learner is able to identify how copyrights are related to information and information sharing. 👀 How to coordinate this training: 1. Learn the content of the Open Badge Badges provide a means for learners to demonstrate the skills they have acquired. Upon completion of the training, learners can earn badges to showcase their digital competencies, which may be helpful when applying for jobs or advancing in their careers. These badges can also be an inspiring way to acknowledge personal growth in the digital world.Learn more about digital skills badges on the Finnish Digital Agency's website: English Finnish Swedish 2. Plan the training content Check the list of training materials connected to the open badge questions. You can organize the training sessions by using the listed content and then reviewing the open badge questions together during the session, or assign them as homework.Make sure to reserve time for a break in the training. Introduce the badge to learners and reserve time for creating a profile Allocate time for learners to create Open Badge Passport accounts and learn how to handle badges. ✨ Training materials related to the Open Badge on searching and evaluating information www.digiuptoolbox.com Different web browsers and search engines | ToolBox www.digiuptoolbox.com How to find reliable online resources | ToolBox www.digiuptoolbox.com ☑️Exercise: How to Search for Information Online | ToolBox www.digiuptoolbox.com How to take a screenshot | ToolBox Review exercise 1. Exercise Divide the questions, for example, one task per group. In more advanced groups, they can answer all the questions 2. Discussion questions and check everyone's answers together. Tasks from search engines: What search engines are there? What are the different search filters I can use? Tasks for searching for information: What do you remember about searching for information with search engines? How do you know that the information you are looking for is reliable? Materials needed: Computer 💻 Mobile phone 📲 Pen & Sticky notes or paper 📝 Digital skills badge (EN) Digital skills badge (FI) Digital skills badge (SV)

How to use spreadsheet applications est. 90min 💡 After this training: The learner knows how to choose and use spreadsheet applications. The learner is able to make spreadsheets and use calculation formulas in calculating data. 👀 How to coordinate this training: 1. Demonstrate and explain Watch the video, or you can demonstrate the spreadsheet applications of your choice using the list of features, which help you plan how to explain them step-by-step. 2. Discussion questions and check everyone's answers together. Discuss the following topics together: Have you used a spreadsheet application before? What have you used it for? For what purpose can it be used? 3. Exercise Check the instructions below, or here is a short explanation. 1) Select one (1) spreadsheet application and open a new document. 2) Create a spreadsheet in accordance with the model and instructions. 3) Save the spreadsheet document on your device or cloud service. 4. Additional exercise Use a cloud service like Google Drive or OneDrive, create a folder, and move the document to it. Share the document with the trainer. Watch the video on how to use Google Drive or Beginner's Guide to OneDrive for Windows demonstrate it on your computer. Materials needed: Computer 💻 Mobile phone 📲 Account for a spreadsheet application ✨ Digital skills training about using spreadsheet applications Microsoft Excel Video language 🇬🇧 Materials in Finnish 🇫🇮 Video 🇫🇮 Excelin perusteet (Osuvat taidot) Plain language material 🇫🇮 Excel-harjoitus O365 (SelkoDigi) Google Sheets Video language 🇬🇧 Plain language material 🇫🇮 Tervetuloa digitaloon! (KVS Foundation) Basic Excel Vocabulary 📑 Term Simple Explanation Spreadsheet A file made up of rows and columns used to organize and analyze data. Workbook The entire Excel file that can contain one or more spreadsheets (worksheets). Worksheet A single page or tab within a workbook. Cell A single box where a row and column meet; where data is entered. Row A horizontal line of cells, numbered on the left side (e.g., Row 1, Row 2). Column A vertical line of cells, labeled with letters at the top (e.g., Column A, B, C). Cell Reference The name of a cell based on its column and row (e.g., A1 = column A and row 1). Range A group of selected cells (e.g., A1:A5 = cells from A1 to A5). Formula A calculation written in a cell, starting with = (e.g., =SUM(A1:A5)). Function A built-in command in Excel to do specific tasks (e.g., SUM, AVERAGE, COUNT). Vocabulary-related materials in Finnish Excel Vocabulary WordWall Game 🇫🇮 Excel - Yhdistä sanat - Tehtävä (Selko Digi) Excel Vocabulary list 🇫🇮 Excel-Suomi-Englanti -sanakirja (FutuEdu) List of features for demonstrations 📄 Basic Spreadsheet Management New spreadsheet Demonstrate how to create a new spreadsheet from the main dashboard or File menu. Save & Save As Show the difference between “Save” and “Save As” and when to use each one. Open existing spreadsheet Walk through accessing and opening a saved spreadsheet. Basic Cell Input Typing and editing in cells Show how to click a cell, enter data, and press Enter or Tab to move. Deleting content from a cell Demonstrate using Backspace/Delete to remove data. Undo/Redo changes Use the Undo and Redo buttons in the toolbar to fix mistakes. Core Formatting Tools Change text size and font Highlight a cell or range, then modify font and size from the toolbar. Apply bold, italics, underline Show how to use formatting icons for emphasis. Cell alignment (left, center, right) Demonstrate aligning text using alignment tools. Organizing Your Sheet Using simple formulas (SUM, AVERAGE) Show how to type basic formulas like =SUM(A1:A5). Sorting and filtering data Demonstrate how to sort columns alphabetically/numerically and apply filters. Creating basic tables or borders Use borders or table formats to make data more readable. Naming and Saving Files Renaming spreadsheet clearly Walk through how to rename the spreadsheet for easy identification. Saving progress often Emphasize saving frequently while working (or auto-save feature if available). Closing the spreadsheet properly Show how to safely close the file and exit the application. Instructions for the exercise Choose a spreadsheet application and open a new worksheet. Type texts and numbers to the worksheet according to the model above. Boldface texts according to the model. To the total row add borders according to the model. To the E-column calculate the total for each badge. Use formulas. To the row 9 calculate the total for january, february, march and total columns. Use formulas. Boldface numbers in both the Total row and the Total column. Save the spreadsheet to your own device or on a cloud service. Return your spreadsheet according to badge application´s instructions either as a file or as a link. Task description for using and managing spreadsheet applications (TIEKE) Open Badge: Using and managing application Discover how to use this training material together with other themes to help learners earn the Open Badge. Badges allow learners to demonstrate the skills they have gained and showcase their achievements. Learn more by clicking the button below. Read more about the Open Badge 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions

Two-factor and Multi-factor authentication est. 30 mins Two-factor and Multi-factor authentication est. 30 mins 💡 After this training: The learner knows how to protect the account they use with a strong password and two-factor authentication. 👀 How to coordinate this training: 1. Watch the video or demonstrate logging into an account with 2FA 2. Discussion as a whole group or in a small group Do you know what 2FA (two-factor authentication) and MFA (multi-factor authentication) mean? Do you use 2FA or MFA to protect your accounts (like email, banking, or social media)? Why should we use 2FA or MFA when logging in? Additional task Decide on one service to check for how to set up a 2FA or MFA, such as a social media account, short message applications that are familiar to the learners. Materials needed: Computer 💻 Mobile phone 📲 ✨ Digital skills training about two factor authentication video language 🇬🇧 Link 🇬🇧 What is 2FA? A simplified guide for safer logins - Norton Material in Finnish Video 🇫🇮 Vahva tunnistautuminen Authenticator sovellus Suomenkielinen tekstitys (HUS Helsingin yliopistollinen sairaala) Plain Language Presentation Slide 🇫🇮 Monivaiheinen tunnistautuminen Page 8 (SelkoDigi opiskelumateriaalit) Simple Explanation Explain that 2FA = two checks (password + one more step). MFA = can be more than two checks (password + code + fingerprint, for example). Demonstration Tips 1. Show a real login example Log in to an account (e.g., Google, Facebook, or Microsoft) and show: Entering the password (first step). Receiving a code by SMS, authenticator app, or email (second step). Emphasize: Even if someone steals my password, they still need the code. 2. Demonstrate different factors You can show three main categories of factors: Something you know → password or PIN. Something you have → phone or security key. Something you are → fingerprint or face recognition. Tip: Write these three on a flipchart or slide while showing examples. 3. Role play with learners Ask one participant to pretend to “steal your password.” Then show that they still can’t log in without your phone to receive the code. This makes the benefit very clear. 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions

Understanding information and cyber security est. 45 mins Understanding information and cyber security est. 45 mins 💡 After this training: The learner is able to identify the most typical cyber and information security threats. The learner is able to recognize when information security has been breached and knows what to do. 👀 How to coordinate this training: 1. Form a pair or a small group and discuss Write the answers to the questions in Word in groups, pairs or independently. Let's go through the answers together. What types of online scams can you find on news sites? Have you, an acquaintance or a friend been the victim of an online scam? What should we do if we find a scam or if we think we or people close to us have been scammed? Share your experiences in a group, and let's discuss. 2. Find out cases from real life You can find the right page, scam site, and scam message examples in advance. You can also use an image search to see examples of scam sites and compare them with real sites. You can go through these images, compare them, and discuss how to find out whether they are real or scams. Tips: Find information in your country's own context. For example: Scam messages in Traficom's name , available in Finnish (Traficom ) How to recognize a digital scam (Consumers’ Union of Finland) 3. Alternative way Learners can independently search for scam sites online. Let's identify together whether the page is real or a scam. Materials needed: Computer 💻 Searching for information on current scam trends for examples ✨ Digital skills training about information and cyber security video language 🇫🇮 Videos 🇫🇮 Playlist Digiturma vai Digiturva (DVV) Hetken miettiminen ratkaisee, menetkö kohti digiturmaa vai digiturvaa. Digi- ja väestötietoviraston videosarja tarjoaa keinoja arjen digiturvan parantamiseen. subtitle 🇬🇧 D igital threat or digital security A Digital Bane or a Digital Boon? A moment's thought determines whether you are going towards a digital bane or a digital boon. The Finnish Digital Agency's video series provides you with the means to improve your everyday digital security. Materials in English 🇬🇧 PDF Material 🇬🇧 How to recognize a digital scam ( Consumers’ Union of Finland) Presentation Slides and Notes for Presentation 🇬🇧 Safe online shopping (Digidel) E-commerce has increased sharply in recent years. Here you learn both about online shopping, and also how to do it in a safe way. Please note that some contexts are based in Norway, but you can use slides and notes to get some tips on demonstrating and explaining this topic. Materials in Finnish 🇫🇮 Video 🇫🇮 Huijaukset – Kuluttajaliitto Video 🇫🇮 Pidempi parempi ( Liikenne- ja viestintävirasto Traficom ) Plain language material 🇫🇮 Tervetuloa digitaloon! (KVS Foundation) Course with questions 🇫🇮 Digitreenien peruskurssi: Yksityisyys ja huijaukset (Yle Oppiminen) Website link 🇬🇧🇫🇮 🇸🇪 Instructions and manuals for private individuals (Traficom) Materials in Estonian 🇪🇪 Video 🇪🇪 with English subtitles 🇬🇧 Ole valmis - küberturvalisus (eng) Päästeamet / Estonian Rescue Services Agency Video 🇪🇪 with English subtitles 🇬🇧 Ole valmis - infosõja ABC (eng) Päästeamet / Estonian Rescue Services Agency Open Badge: Secure action Discover how to use this training material together with other themes to help learners earn the Open Badge. Badges allow learners to demonstrate the skills they have gained and showcase their achievements. Learn more by clicking the button below. Read more about Open Badge 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions

Everyday digital services in Finland est. 45 min 💡 After this training: The learner is able to identify the methods of strong identification. The learner will acquire the skills to use e-services. The learner knows how to protect their personal information and privacy. 👀 How to coordinate this training: Discussion Let's discuss together about electronic identification: What is electronic identification? Where have learners encountered it, and do they know how to do it? Why is it needed? Discuss together about different e-services and its use: Which of these services have you used before? What do you use them for? Is it easy to navigate the services? What kind of challenges do you have with using the e-services or mobile applications? 2. Emphasize privacy & safety These services often contain very personal information. No one is required to show their own data during class. Use practice examples, trainer’s demo accounts, or screenshots instead of real logins. Demonstrate and go through the main features Pick one service to explore as a group. Example structure using Kela: A. Show the Video First (5–10 min) Pause where needed to check understanding. B. Go Step-by-Step Together Open the Kela front page or use the video for demonstrating. Show how to: Log in (Bank ID or Mobile ID) Find benefit applications Check messages Materials needed: Computer 💻 Mobile phone 📲 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions ✨ Digital skills training about strong electronic identification and e-services Strong electronic identification Video language 🇬🇧 Suomi.fi e-Identification is a strong identification service which enables you to log into the electronic services of public administration in Finland. More information: What is Suomi.fi e-Identification? ( Suomi.fi ) Materials in Finnish Video 🇫🇮 Sähköiset asiointipalvelut ja tunnistautuminen (Osuvat Taidot) Plain Language Presentation Slides 🇫🇮 Tunnistautuminen Page 10-14 (SelkoDigi opiskelumateriaalit) Suomi.fi video language 🇫🇮 Suomi.fi Web Service helps citizens and entrepreneurs in different situations. In Suomi.fi, the information, instructions and services you need to take care of matters have been compiled in one address. After identification into Suomi.fi, you can communicate with different organisations, grant and request mandates and check the data registered on you. Suomi.fi messages video language 🇬🇧 Suomi.fi Messages lets you receive official letters and decisions from authorities securely online instead of by paper mail. Kela Kela is Finland’s social security service where you can apply for benefits, send documents, and check decisions online. Plain Language Material 🇫🇮 Asioi Kelassa (⁠SelkoDigi - opiskelumateriaalit) MyTax (OmaVero) video language 🇫🇮 MyTax (OmaVero) is an online tax service where you can check your tax information, get a tax card, and manage your taxes Plain Language Material 🇫🇮 Hanki verokortti (⁠SelkoDigi - opiskelumateriaalit) Wilma video language 🇫🇮 More videos🇫🇮 🇬🇧 and other languages Video playlist by Helsingin kasvatus ja koulutus Wilma is an online school communication system used by students, parents, and teachers to follow studies, messages, and school information. WordWall Games and teaching materials 🇫🇮 Digitaitoja arkeen - Perhe (Helsingin työväenopisto) Maisa video language 🇫🇮 Maisa is a digital health service where you can book appointments, send messages to healthcare professionals, and view your health information. WordWall Games 🇫🇮 Digitaitoja arkeen - Terveys (Helsingin työväenopisto) Link 🇬🇧 What is Maisa and what activities are available? MyKanta (OmaKanta) video language 🇫🇮 MyKanta (OmaKanta) is a national health service where you can see your prescriptions, medical records, and test results online. WordWall Games and exercises 🇫🇮 Digitaitoja arkeen - Terveys (Helsingin työväenopisto) Plain Language Material 🇫🇮 Reseptit ja terveystiedot (⁠SelkoDigi - opiskelumateriaalit) Online Banking Online banking allows you to manage your money, pay bills, and identify yourself securely when using digital services. Plain Language Material 🇫🇮 S-pankki Verkkopankki (⁠SelkoDigi - opiskelumateriaalit) Plain Language Material 🇫🇮 S-pankki Mobiilipankki (⁠SelkoDigi - opiskelumateriaalit) Crisis Management Crisis management services on Suomi.fi provide instructions on how to prepare for emergencies and act safely in crisis situations. More information on the Suomi.fi website Open Badge: Communication and services Discover how to use this training material together with other themes to help learners earn the Open Badge. Badges allow learners to demonstrate the skills they have gained and showcase their achievements. Learn more by clicking the button below. Read more about Open Badge

Open Badge Path: Communication and services est. 3 hour 💡 After this training: The learner is able to identify the methods of strong identification. The learner will acquire the skills to use e-services. The learner knows how to protect their personal information and privacy. The learner is able to explain the different uses of email. The learner is able to identify their rights and responsibilities in disclosing their own data to online services. 👀 How to coordinate this training: 1. Learn the content of the Open Badge Badges provide a means for learners to demonstrate the skills they have acquired. Upon completion of the training, learners can earn badges to showcase their digital competencies, which may be helpful when applying for jobs or advancing in their careers. These badges can also be an inspiring way to acknowledge personal growth in the digital world.Learn more about digital skills badges on the Finnish Digital Agency's website: English Finnish Swedish Notes about local adaptation guidelines The badge content was originally developed in Finland by TIEKE – Finnish Information Society Development Centre, and may include references to Finnish systems or practices. If used outside Finland , the content may need to be adapted to fit local contexts. For support with localization, please contact us. 2. Plan the training content Check the list of training materials connected to the open badge questions. You can organize the training sessions by using the listed content and then reviewing the open badge questions together during the session, or assign them as homework.Make sure to reserve time for a break in the training. Introduce the badge to learners and reserve time for creating a profile Allocate time for learners to create Open Badge Passport accounts and learn how to handle badges. ✨ Open Badge path on r esponsible action www.digiuptoolbox.com Email Basics | ToolBox www.digiuptoolbox.com General Data Protection Regulation (GDPR) | ToolBox Learning about country-specific strong authentication and public e-services www.digiuptoolbox.com Everyday digital services in Denmark | ToolBox www.digiuptoolbox.com Everyday digital services in Estonia | ToolBox www.digiuptoolbox.com Everyday digital services in Finland | ToolBox Digital skills badge (EN) Digital skills badge (FI) Digital skills badge (SV)

Get acquainted with different devices est. 30 min 💡 After this training: The learner can identify and select a device (e.g. computer, tablet, phone) according to its intended use. The learner can use the most common digital devices, their basic functions, and adjust settings. 👀 How to coordinate this training: 1. Watch the video together and then show an image displaying each device. Alternatively, the trainer can search for pictures of different devices and show them after the video. Write down the names of the devices. Then, do a picture search using the names of the devices. 2. Discussion Let's discuss together: Are the device names familiar? What kind of devices do you use? Was there any new information in the video? 3. Extra exercise The exercise can be combined with a search for information on the price of the device: How much do the different devices cost? Where can you buy them? You can also discuss what device you need, for what purpose and what kind of device you have used. Materials needed: Computer 💻 or Mobile phone 📲 ✨ Digital skills training about computers and various devices video language 🇬🇧 Material in Finnish Video 🇫🇮 Tietokone tutuksi (Jyväskylän kesäyliopiston video) Video 🇫🇮 Tietokoneen perusliitännät (Osuvat taidot) Vocabulary Game 🇫🇮 Laitteet ja liitännät - Yhdista sanat ja kuvat (⁠SelkoDigi - opiskelumateriaalit) Plain language material 🇫🇮 Tervetuloa digitaloon! (KVS Foundation) Other material Wordwall matching game 🇬🇧 Computer Accessories (match the picture to the word) Open Badge: Choosing and using devices Discover how to use this training material together with other themes to help learners earn the Open Badge. Badges allow learners to demonstrate the skills they have gained and showcase their achievements. Learn more by clicking the button below. Read more about the Open Badge 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions