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How to use word processing applications est. 90min 💡 After this training: The learner is able to choose and use word processing applications. The learner is able to create text documents in accordance with the standard. 👀 How to coordinate this training: 1. Demonstrate and explain Watch the video or you can demonstrate the word processing of your choice using the list of features. The videos and the list of features to go through for demonstrations help you plan how to explain them step-by-step. 2. Discussion questions and check everyone's answers together. Discuss the following topics together: Have you used a word processor before? What have you used it for? For what purpose can the word processor program be used? 3. Exercise Check the instructions below, or here is a short explanation. 1) Select one (1) word processing application and open a new document. 2) Create a text document in accordance with the model and instructions. 3) Save the text document on your device or cloud service. 4. Additional exercise Use a cloud service like Google Drive or OneDrive, make a folder and move the document to the folder. Share the document with the trainer. Watch the video on how to use Google Drive or Beginner's Guide to OneDrive for Windows demonstrate it on your computer. Materials needed: Computer 💻 Mobile phone 📲 Account for a word processing application ✨ Digital skills training about using word processing applications Microsoft Word Video language 🇬🇧 Materials in Finnish Video 🇫🇮 Word perusteet (Osuvat taidot) Video 🇫🇮 Word peruskäyttö (⁠SelkoDigi - opiskelumateriaalit) Plain language material 🇫🇮 Wordin perustoiminnot (⁠SelkoDigi - opiskelumateriaalit) Plain language material 🇫🇮 Tervetuloa digitaloon! (KVS Foundation) as well as item 4 "asiakirjat" Plain language material 🇫🇮 Word-harjoitus (⁠SelkoDigi - opiskelumateriaalit) TWordWall Game 🇫🇮 Understanding the features of Microsoft Word, specifically on text formatting, Matching game Materials in English WordWall Game 🇬🇧 Understanding the features of Microsoft Word, specifically on text formatting, Matching game Google Docs Video language 🇬🇧 WordWall 🇬🇧: Icon and functions: Choose, Drag and Drop List of features for demonstrations 📄 Basic Document Management New document Save & Save As Open existing document Basic Text Skills Typing and deleting text Selecting text Undo/Redo mistakes Core Formatting Changing font size and style Bold, italics, underline Aligning text (left, center) Organizing the Document Creating simple bullet points Renaming the file clearly Saving and Closing Saving progress during work Closing the document properly Instructions for the exercise 1. Choose a word processing application and open a new document. 2. To the document header, type your own name (First name Last name) and the document´s name (Exercise). Add both the page number and the current date to the header according to the model. 3. Type the rest of the text according to the model using the correct document layout. 4. Add a numbered list. Instead of the lines, type three (3) office applications that are suitable for work and study purposes. 5. To “In this exercise I am using the following application: __________________.” instead of the line, type the name of the word processing application you are using. 6. Choose, in your opinion, the most important office application and make it bold. 7. Save the document to your own device or to a cloud service. Task description for using and managing a word processing application (TIEKE) Open Badge: Using and managing application Discover how to use this training material together with other themes to help learners earn the Open Badge. Badges allow learners to demonstrate the skills they have gained and showcase their achievements. Learn more by clicking the button below. Read more about the Open Badge 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions

How to use spreadsheet applications est. 90min 💡 After this training: The learner knows how to choose and use spreadsheet applications. The learner is able to make spreadsheets and use calculation formulas in calculating data. 👀 How to coordinate this training: 1. Demonstrate and explain Watch the video, or you can demonstrate the spreadsheet applications of your choice using the list of features, which help you plan how to explain them step-by-step. 2. Discussion questions and check everyone's answers together. Discuss the following topics together: Have you used a spreadsheet application before? What have you used it for? For what purpose can it be used? 3. Exercise Check the instructions below, or here is a short explanation. 1) Select one (1) spreadsheet application and open a new document. 2) Create a spreadsheet in accordance with the model and instructions. 3) Save the spreadsheet document on your device or cloud service. 4. Additional exercise Use a cloud service like Google Drive or OneDrive, create a folder, and move the document to it. Share the document with the trainer. Watch the video on how to use Google Drive or Beginner's Guide to OneDrive for Windows demonstrate it on your computer. Materials needed: Computer 💻 Mobile phone 📲 Account for a spreadsheet application ✨ Digital skills training about using spreadsheet applications Microsoft Excel Video language 🇬🇧 Materials in Finnish 🇫🇮 Video 🇫🇮 Excelin perusteet (Osuvat taidot) Plain language material 🇫🇮 Excel-harjoitus O365 (SelkoDigi) Google Sheets Video language 🇬🇧 Plain language material 🇫🇮 Tervetuloa digitaloon! (KVS Foundation) Basic Excel Vocabulary 📑 Term Simple Explanation Spreadsheet A file made up of rows and columns used to organize and analyze data. Workbook The entire Excel file that can contain one or more spreadsheets (worksheets). Worksheet A single page or tab within a workbook. Cell A single box where a row and column meet; where data is entered. Row A horizontal line of cells, numbered on the left side (e.g., Row 1, Row 2). Column A vertical line of cells, labeled with letters at the top (e.g., Column A, B, C). Cell Reference The name of a cell based on its column and row (e.g., A1 = column A and row 1). Range A group of selected cells (e.g., A1:A5 = cells from A1 to A5). Formula A calculation written in a cell, starting with = (e.g., =SUM(A1:A5)). Function A built-in command in Excel to do specific tasks (e.g., SUM, AVERAGE, COUNT). Vocabulary-related materials in Finnish Excel Vocabulary WordWall Game 🇫🇮 Excel - Yhdistä sanat - Tehtävä (Selko Digi) Excel Vocabulary list 🇫🇮 Excel-Suomi-Englanti -sanakirja (FutuEdu) List of features for demonstrations 📄 Basic Spreadsheet Management New spreadsheet Demonstrate how to create a new spreadsheet from the main dashboard or File menu. Save & Save As Show the difference between “Save” and “Save As” and when to use each one. Open existing spreadsheet Walk through accessing and opening a saved spreadsheet. Basic Cell Input Typing and editing in cells Show how to click a cell, enter data, and press Enter or Tab to move. Deleting content from a cell Demonstrate using Backspace/Delete to remove data. Undo/Redo changes Use the Undo and Redo buttons in the toolbar to fix mistakes. Core Formatting Tools Change text size and font Highlight a cell or range, then modify font and size from the toolbar. Apply bold, italics, underline Show how to use formatting icons for emphasis. Cell alignment (left, center, right) Demonstrate aligning text using alignment tools. Organizing Your Sheet Using simple formulas (SUM, AVERAGE) Show how to type basic formulas like =SUM(A1:A5). Sorting and filtering data Demonstrate how to sort columns alphabetically/numerically and apply filters. Creating basic tables or borders Use borders or table formats to make data more readable. Naming and Saving Files Renaming spreadsheet clearly Walk through how to rename the spreadsheet for easy identification. Saving progress often Emphasize saving frequently while working (or auto-save feature if available). Closing the spreadsheet properly Show how to safely close the file and exit the application. Instructions for the exercise Choose a spreadsheet application and open a new worksheet. Type texts and numbers to the worksheet according to the model above. Boldface texts according to the model. To the total row add borders according to the model. To the E-column calculate the total for each badge. Use formulas. To the row 9 calculate the total for january, february, march and total columns. Use formulas. Boldface numbers in both the Total row and the Total column. Save the spreadsheet to your own device or on a cloud service. Return your spreadsheet according to badge application´s instructions either as a file or as a link. Task description for using and managing spreadsheet applications (TIEKE) Open Badge: Using and managing application Discover how to use this training material together with other themes to help learners earn the Open Badge. Badges allow learners to demonstrate the skills they have gained and showcase their achievements. Learn more by clicking the button below. Read more about the Open Badge 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions

Practical work-life digital skills training for migrant women. Step-by-step guides on digital skills. Help migrant women access work-life by providing digital skills training. 💡Practical Resources to Help Trainers Plan and Deliver Trainings with Ease Is this for me? See Trainings Teach Digital Skills with Confidence How to use this site? Your Guide to Teaching Digital Skills Easy-to-use tools and tips to help trainers plan sessions, engage learners, and adapt to different needs. Explore each section for practical resources. Practical Matters Assessing Learners' Needs and Skills Defining Learning Objectives Choosing Training Content Delivering & Facilitating Trainings Collecting Feedback & Evaluation Supporting Learners in a Digital World Multicultural Guidance Skills Training Materials Explore hands-on and easy-to-apply materials for digital skill training. Use them as they are or adapted to your group’s needs . Check out the themes, use the keyword search to find what you need, or start from training packages if you are not sure where to start. Keyword Search See training packages Getting started with Technology See trainings Online Safety & Digital Rights See trainings Getting Started with Devices See trainings Job Search Skills See trainings Public E-services See trainings See trainings Digital Tools for the Workplace In collaboration with our partners. Our mission is to empower migrant women to strengthen digital skills and foster social inclusion. Read more about us Our Story The project is funded by the Nordic Council of Ministers for the period of March 2025 to March 2026. It focuses on enhancing the digital skills of migrant women to support their access to employment and improve social inclusion across the Nordic and Baltic regions. By equipping trainers, educators and community members with a co-created, multilingual toolbox, the project strengthens their capacity of to deliver effective, inclusive digital skills training. Read more about us How to Create Digital Skills Trainings Read the step-by-step guide DigiUp Toolbox Privacy Policy Our Office Kalliolan Setlementtitalo Sturenkatu 11 00510 Helsinki Contact Us +358 (50) - 375 -1203 Office hours: Mon–Fri 9–17 yuri.kitaba(at)moniheli.fi © by Moniheli ry

Chat-based AI tools for job search support est. 60 - 90 min 💡 After this training: The learner is able to understand the basics of artificial intelligence The learner is able to explain how artificial intelligence can be used in job search. 👀 How to coordinate this training: Explanation on AI You can start from the introductory explanation using the training page from Getting started with technology > What is Artificial Intelligence (AI)? 2. Exercise Let's watch the video together or independently. 3. Discussion Let's discuss together. Guiding questions: Have you used chat-based AI before? What was your experience? How do you think AI could help in your current work or daily tasks? What concerns do you have about using AI (e.g. privacy, misinformation) Discuss also the ethical considerations of AI: Should you double-check AI-generated content before using it in job application-related documents? Why or why not? Should you tell someone you used AI to write an email? Is it safe to enter private information into AI tools like ChatGPT or Gemini? Demonstration Use the demonstration tips to demonstrate how chat-based AI works. Exercise Let's do the exercise together and discuss the answers. Learners try using AI tools (ChatGPT, Gemini, etc.) If needed, start from making an account Practice giving different types of prompts Share results and discuss improvements Materials needed: Computer 💻 Access to chat-based AI like ChatGPT, Gemini 🧑🏽💻 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions ✨ Digital skills training on using text-based AI in job search video language 🇬🇧 Please note that this video is from 2023. Explanation Tips 💡 1. Types of AI Models Generative AI – creates text, images, videos (e.g., ChatGPT, DALL·E) Conversational AI – chats and responds (e.g., ChatGPT, Claude) Search-Integrated AI – mixes search + AI (e.g., Perplexity, Bing Copilot) 2. Core Capabilities Natural Language Processing (NLP) Helps AI understand and generate human language – used in chatbots, translation tools, and writing assistants. Image & Speech Recognition Allows AI to identify objects in photos or understand spoken words – used in voice assistants, photo apps, and security tools. Predictive Analytics Uses data to predict future trends or behaviors – helpful in finance, health, marketing, etc. Content Generation Enables AI to create new content – like writing text, designing images, or making videos. 3.Popular AI Tools & Platforms Text : ChatGPT, Gemini, Claude Image : DALL·E, MidJourney, Pixlr, DeepAI Video : InVideo AI, HeyGen, RunwayML Summarization : YouTube video summarizers Multi-Modal : Tools that handle text + image + document input 4. How AI is Used in Daily Life and Work Life Email drafting Resume and cover letter writing Budgeting and contracts Visual design for social media Language translation and proofreading Accessibility (e.g., reading PDFs aloud) 5. Ethical Use & Data Privacy Bias & Fairness : AI can reflect or even amplify human biases present in training data. Always review outputs critically. Data Privacy : Avoid sharing sensitive personal or organizational information (e.g., ID numbers, medical records, confidential work data) when using AI tools. Transparency : Remember that AI doesn’t “know” but generates responses based on patterns; verify important facts from trusted sources. Accountability : Use AI as a support tool, not a final decision-maker, especially in hiring, finance, or legal matters. 6. How AI Understands Input (Prompting) AI doesn’t “think”; it generates based on your prompt. The more structured and specific your prompt, the better the results. Demonstration tips & Prompt examples ✍️ Use these scenarios to demonstrate practical applications of AI with ready-made prompt templates. 1. Writing Job Search Emails 📧 Scenario: Thanking after an interview Prompt: “Write a polite thank-you email to a recruiter after a job interview for a project coordinator role.” Scenario: Requesting job information Prompt: “Write a short, professional email asking for more details about a job posting.” Scenario: Following up on an application Prompt: “Write a respectful follow-up email to check the status of a job application sent two weeks ago.” 2. Responding to Job-Related Emails 📨 Scenario: Accepting an interview invitation Prompt: “Write a positive reply to confirm my availability for an interview on December 7th.” Scenario: Requesting to reschedule an interview Prompt: “Write a polite email to ask if it’s possible to reschedule my interview to another day.” 3. Rewriting for Clarity 🔁 Scenario: Improving a rough CV summary Prompt: “Rewrite this CV summary to make it clear, professional, and focused on teamwork and communication skills.” Scenario: Polishing a cover letter paragraph Prompt: “Rewrite this cover letter paragraph to sound more confident and concise.” 4. Getting AI to Ask Questions First Scenario: Writing a CV from scratch Prompt: “Help me create a CV. Before giving suggestions, ask me questions about my work experience, skills, and education.” Scenario: Tailoring a cover letter Prompt: “I need a cover letter for a customer service job. Ask me questions about my motivation, past experience, and key strengths before drafting it.” Exercise Examples 💻 1. Job Application Email Assistant Goal: Practice writing and replying to job-related emails. Activity: Use prompts like: “Write a thank-you email after a job interview.” “Reply to confirm an interview invitation.” Learners test both formal and informal styles. 2. Rewrite and Improve Job Materials Goal: See how AI can polish job documents. Activity: Give learners a rough CV section or messy cover letter draft. Prompt: “Rewrite this clearly and professionally.” Discussion: What was improved? Why does it sound stronger? 3. AI as a Career Thinking Partner Goal: Use AI to ask the right questions before drafting. Scenarios: “Help me build a CV. Ask me questions before drafting.” “I need a tailored cover letter. Ask me what job I’m applying for first.” Learners reflect on whether the AI’s questions help them clarify their ideas. 4. Everyday Job Search Helper Goal: Explore practical ways AI can support job seeking. Activity: Assign tasks like: Drafting a LinkedIn headline Proofreading a CV bullet point Creating a to-do list for weekly job applications Learners share creative uses they discover. 5. Job Application Simulation Goal: Practice real-world job search scenarios. Choose one role-based activity: “Write an email to a hiring manager asking for more information about a role.” “Create a CV tailored to a marketing assistant position.” “Draft a cover letter for a project officer role.” Learners compare AI drafts and then edit for accuracy, tone, and personalization.

Training Packages The original language of these training materials is English, and they have been automatically translated into other languages using AI tools. If you notice any issues, please contact us. Open Badge Path: Choosing and using devices est. 3 hours Start Now Open Badge Path: Searching and evaluating information est. 3 hour 45 min Start Now Open Badge Path: Secure action est. 2 hour Start Now Open Badge Path: Responsible action est. 3 hour 15 min Start Now Open Badge Path: Communication and services est. 3 hour Start Now Open Badge Path: Using and managing applications est. 4 hour Start Now Getting familiar with computers est. 2 -3 hours Start Now Getting to know and use AI est. 90 - 120 min Start Now

Open Badge Path: Communication and services est. 3 hour 💡 After this training: The learner is able to identify the methods of strong identification. The learner will acquire the skills to use e-services. The learner knows how to protect their personal information and privacy. The learner is able to explain the different uses of email. The learner is able to identify their rights and responsibilities in disclosing their own data to online services. 👀 How to coordinate this training: 1. Learn the content of the Open Badge Badges provide a means for learners to demonstrate the skills they have acquired. Upon completion of the training, learners can earn badges to showcase their digital competencies, which may be helpful when applying for jobs or advancing in their careers. These badges can also be an inspiring way to acknowledge personal growth in the digital world.Learn more about digital skills badges on the Finnish Digital Agency's website: English Finnish Swedish Notes about local adaptation guidelines The badge content was originally developed in Finland by TIEKE – Finnish Information Society Development Centre, and may include references to Finnish systems or practices. If used outside Finland , the content may need to be adapted to fit local contexts. For support with localization, please contact us. 2. Plan the training content Check the list of training materials connected to the open badge questions. You can organize the training sessions by using the listed content and then reviewing the open badge questions together during the session, or assign them as homework.Make sure to reserve time for a break in the training. Introduce the badge to learners and reserve time for creating a profile Allocate time for learners to create Open Badge Passport accounts and learn how to handle badges. ✨ Open Badge path on r esponsible action www.digiuptoolbox.com Email Basics | ToolBox www.digiuptoolbox.com General Data Protection Regulation (GDPR) | ToolBox Learning about country-specific strong authentication and public e-services www.digiuptoolbox.com Everyday digital services in Denmark | ToolBox www.digiuptoolbox.com Everyday digital services in Estonia | ToolBox www.digiuptoolbox.com Everyday digital services in Finland | ToolBox Digital skills badge (EN) Digital skills badge (FI) Digital skills badge (SV)

Everyday digital services in Finland est. 45 min 💡 After this training: The learner is able to identify the methods of strong identification. The learner will acquire the skills to use e-services. The learner knows how to protect their personal information and privacy. 👀 How to coordinate this training: Discussion Let's discuss together about electronic identification: What is electronic identification? Where have learners encountered it, and do they know how to do it? Why is it needed? Discuss together about different e-services and its use: Which of these services have you used before? What do you use them for? Is it easy to navigate the services? What kind of challenges do you have with using the e-services or mobile applications? 2. Emphasize privacy & safety These services often contain very personal information. No one is required to show their own data during class. Use practice examples, trainer’s demo accounts, or screenshots instead of real logins. Demonstrate and go through the main features Pick one service to explore as a group. Example structure using Kela: A. Show the Video First (5–10 min) Pause where needed to check understanding. B. Go Step-by-Step Together Open the Kela front page or use the video for demonstrating. Show how to: Log in (Bank ID or Mobile ID) Find benefit applications Check messages Materials needed: Computer 💻 Mobile phone 📲 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions ✨ Digital skills training about strong electronic identification and e-services Strong electronic identification Video language 🇬🇧 Suomi.fi e-Identification is a strong identification service which enables you to log into the electronic services of public administration in Finland. More information: What is Suomi.fi e-Identification? ( Suomi.fi ) Materials in Finnish Video 🇫🇮 Sähköiset asiointipalvelut ja tunnistautuminen (Osuvat Taidot) Plain Language Presentation Slides 🇫🇮 Tunnistautuminen Page 10-14 (SelkoDigi opiskelumateriaalit) Suomi.fi video language 🇫🇮 Suomi.fi Web Service helps citizens and entrepreneurs in different situations. In Suomi.fi, the information, instructions and services you need to take care of matters have been compiled in one address. After identification into Suomi.fi, you can communicate with different organisations, grant and request mandates and check the data registered on you. Suomi.fi messages video language 🇬🇧 Suomi.fi Messages lets you receive official letters and decisions from authorities securely online instead of by paper mail. Kela Kela is Finland’s social security service where you can apply for benefits, send documents, and check decisions online. Plain Language Material 🇫🇮 Asioi Kelassa (⁠SelkoDigi - opiskelumateriaalit) MyTax (OmaVero) video language 🇫🇮 MyTax (OmaVero) is an online tax service where you can check your tax information, get a tax card, and manage your taxes Plain Language Material 🇫🇮 Hanki verokortti (⁠SelkoDigi - opiskelumateriaalit) Wilma video language 🇫🇮 More videos🇫🇮 🇬🇧 and other languages Video playlist by Helsingin kasvatus ja koulutus Wilma is an online school communication system used by students, parents, and teachers to follow studies, messages, and school information. WordWall Games and teaching materials 🇫🇮 Digitaitoja arkeen - Perhe (Helsingin työväenopisto) Maisa video language 🇫🇮 Maisa is a digital health service where you can book appointments, send messages to healthcare professionals, and view your health information. WordWall Games 🇫🇮 Digitaitoja arkeen - Terveys (Helsingin työväenopisto) Link 🇬🇧 What is Maisa and what activities are available? MyKanta (OmaKanta) video language 🇫🇮 MyKanta (OmaKanta) is a national health service where you can see your prescriptions, medical records, and test results online. WordWall Games and exercises 🇫🇮 Digitaitoja arkeen - Terveys (Helsingin työväenopisto) Plain Language Material 🇫🇮 Reseptit ja terveystiedot (⁠SelkoDigi - opiskelumateriaalit) Online Banking Online banking allows you to manage your money, pay bills, and identify yourself securely when using digital services. Plain Language Material 🇫🇮 S-pankki Verkkopankki (⁠SelkoDigi - opiskelumateriaalit) Plain Language Material 🇫🇮 S-pankki Mobiilipankki (⁠SelkoDigi - opiskelumateriaalit) Crisis Management Crisis management services on Suomi.fi provide instructions on how to prepare for emergencies and act safely in crisis situations. More information on the Suomi.fi website Open Badge: Communication and services Discover how to use this training material together with other themes to help learners earn the Open Badge. Badges allow learners to demonstrate the skills they have gained and showcase their achievements. Learn more by clicking the button below. Read more about Open Badge

Accessing and Using Public E-Services The original language of these training materials is English, and they have been automatically translated into other languages using AI tools. If you notice any issues, please contact us. Everyday digital services in Denmark est. 45 min Start Now Everyday digital services in Estonia est. 45 min Start Now Everyday digital services in Finland est. 45 min Start Now

Everyday digital services in Denmark est. 45 min 💡 After this training: The learner is able to identify the methods of strong identification. The learner will acquire the skills to use e-services. The learner knows how to protect their personal information and privacy. 👀 How to coordinate this training: Discussion Let's discuss together about electronic identification: What is electronic identification? Where have learners encountered it, and do they know how to do it? Why is it needed? Discuss together about different e-services and its use: Which of these services have you used before? What do you use them for? Is it easy to navigate the services? What kind of challenges do you have with using the e-services or mobile applications? 2. Emphasize privacy & safety These services often contain very personal information. No one is required to show their own data during class. Use practice examples, trainer’s demo accounts, or screenshots instead of real logins. Demonstrate and go through the main features Pick one service to explore as a group. Go Step-by-Step Together Open the service's front page. Show how to: Log in (e.g. Bank ID or Mobile ID) Find benefit applications Check messages Materials needed: Computer 💻 Mobile phone 📲 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions ✨ Digital skills training about strong electronic identification and e-services MitID MitID is Denmark’s national digital ID system, used for secure online identification and signing. It replaced the older NemID system. In short: Digital identity: MitID lets you prove who you are when logging into public services (like Borger.dk, Skat.dk, or your municipality) and private services (like online banking). How it works: Most people use the MitID app, which generates codes or requires approval when you log in. There are also alternatives like a code display device or chip if you don’t use a smartphone. Security: It provides strong authentication, ensuring that only you can access your sensitive data or sign digital agreements. Digital signing: With MitID, you can sign documents and contracts electronically, and the signature is legally binding in Denmark. Use across sectors: Both public authorities and private companies (like banks, insurance firms, pension providers) use MitID for login and secure communication. Borger.dk Borger.dk is the official citizen portal of Denmark, a public website where citizens can access information and digital self-service solutions from the Danish public sector. Public services: You can handle tasks like changing your address, applying for childcare, checking your tax information, or booking a new passport appointment. Secure login: Many services require logging in with MitID (previously NemID). Information hub: It gathers official guidance and information on topics such as healthcare, education, family, pensions, and benefits. One-stop portal: Instead of visiting multiple municipal or state websites, Borger.dk acts as a single entry point to all citizen-related services. Digital Post access: From Borger.dk you can also access your Digital Post (including e-Boks if that’s your chosen provider). So, where e-Boks is primarily a digital mailbox, Borger.dk is more like the main service portal where you manage your interactions with the Danish public sector. E-boks.dk E-boks.dk is a digital mailbox in Denmark where citizens and companies can securely receive and store mail from both public authorities and private businesses. Digital mail: You receive letters from, for example, the tax authority, your bank, insurance companies, or other authorities directly in e-Boks instead of on paper. Security: Everything is protected with NemID or MitID login. Archive: You can save and organize your documents digitally, so they’re always accessible. Accessibility: You can log in via www.e-boks.dk or through their mobile/tablet app. For most citizens in Denmark, e-Boks is a mandatory part of Digital Post, which the authorities use to communicate with you. Sundhed.dk Sundhed.dk is Denmark’s official public healthcare portal, giving citizens access to their personal health information and digital health services. Health records: You can see your medical history, hospital records, vaccinations, prescriptions, and test results. Communication: You can exchange messages with your doctor or hospital departments. Appointments: It allows you to book, change, or cancel medical appointments. Prescriptions: You can view current prescriptions and renew them online. Health information: It provides official guidance and knowledge about diseases, treatments, and healthy living. Secure login: Access requires MitID, since it contains sensitive personal health data. Min Læge Min Læge (which means “My Doctor”) is a mobile app in Denmark that connects you directly with your own general practitioner (GP). Direct access to your GP: The app is linked to your registered family doctor (general practitioner). Appointments: You can book, change, or cancel consultations. Prescriptions: Request prescription renewals directly in the app. Messaging: Send secure messages to your doctor or clinic staff. Overview: See your upcoming appointments, vaccinations, and other relevant health info. Secure login: Just like other health services, it requires MitID login for security. Summary and connections MitID – The Digital Key Foundation of the whole system. You use MitID to log in securely to all the other services: Borger.dk, e-Boks, Sundhed.dk, Min Læge, banks, etc. Ensures identity verification and enables legally binding digital signatures. Borger.dk – The Citizen Portal Acts as the front door to the public sector. From here you can access services like changing your address, applying for benefits, or checking tax. It also gives access to Digital Post (where you can choose e-Boks or another provider as your mailbox). Requires MitID login. e-Boks – The Digital Mailbox Your secure mailbox for letters from authorities (via Digital Post), banks, and private companies. You can log in directly at e-Boks.dk or via Borger.dk. Requires MitID login. Sundhed.dk – The National Healthcare Portal Your personal health portal: medical records, prescriptions, vaccinations, test results, and hospital communication. Nationwide access to official health information and personal medical data. Requires MitID login. Min Læge app – Your GP in Your Pocket A mobile app connected to your own general practitioner (family doctor). Let you book appointments, renew prescriptions, and send secure messages directly to your GP. Syncs with the broader health system (Sundhed.dk contains the national overview, while Min Læge focuses on your GP). Requires MitID login. How they connect ✅ MitID is the key you use everywhere. Borger.dk is the gateway to most public services (including Digital Post → e-Boks). e-Boks is your mailbox (letters and messages from authorities & companies). Sundhed.dk is your healthcare portal (all medical records and national health services). Min Læge app is your personal doctor’s app, which complements Sundhed.dk by focusing on day-to-day contact with your GP. Open Badge: Communication and services Discover how to use this training material together with other themes to help learners earn the Open Badge. Badges allow learners to demonstrate the skills they have gained and showcase their achievements. Learn more by clicking the button below. Read more about the Open Badge

Sending a job application via email est. 60 - 90 mins 💡 After this training: The learner knows how to use email and its basic functions 👀 How to coordinate this training: Things to note before this training If people don't have an account, reserve time to create an account beforehand or reserve time to do this together during the training. 1. Exercise Let's watch together or independently the video Alternatively, you can show how email looks like on your computer and phone by explaining main features: Login Inbox Different folders How to send an email 2. Discussion Let's discuss together how to use email: What service do you use for your email account? What different purposes do you use email for? What is easy about using email? What is difficult about using email? 3. Exercise Write an email to an employer to apply for a job Write the topic of your email in the subject line (e.g.: application for ___) Start the actual message with a greeting. In the message, tell us what position you are applying for and whether there is an attachment. At the end of the message, add your contact information. Add the email address of the trainer as a recipient of the email. Add your own email address as a Bcc recipient. Send the email. 4. Additional Exercise Add a CC or Bcc recipient to the message. Find out what these terms mean. https://youtu.be/ZnSfEklfo34?feature=shared Add an attachment to the message, such as a document or screenshot, or a CV if the learner has one. Ensure it doesn't include sensitive information such as a personal identity code. Create a signature for your email and add it to the message. Materials needed: Computer 💻 Email account 📩 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions ✨ Digital skills training about sending emails Gmail Video language 🇬🇧 It's a long video, so you can check for relevant sections or get inspiration on how to demonstrate in the course. Video list 🇬🇧 Playlist on Gmail by LearnFree Video🇫🇮 Kuinka käytetään sähköpostia - esimerkkinä Gmail (Smart Seniors) Outlook Video language 🇬🇧 Materials in English 🇬🇧 Tutorial with videos and texts 🇬🇧 and available in more languages Outlook tutorial by Microsoft Presentation Slides and Notes for Presentation 🇬🇧 Learn to use email (Digidel) Email is one of the most important functions in today's society. Without e-mail, there are few places on the internet where you can register as a user or order goods. Here, there are two different courses - one for Gmail and one for Outlook. Please note that some contents are based in Norway, but you can use slides and notes to get some tips on demonstrating and explaining this topic Materials in Finnish 🇫🇮 Video🇫🇮 Sähköpostin peruskäyttö (Osuvat Taidot) Plain Language Material 🇫🇮 Tervetuloa digitaloon! (KVS Foundation) Click "Siiryy taloon" -> Choose item 2 Plain Language Presentation Slides 🇫🇮 Sähköpostin perusteet, SelkoDigi-hanke (⁠SelkoDigi - opiskelumateriaalit) Plain Language Material 🇫🇮 Google-tilin luominen (⁠SelkoDigi - opiskelumateriaalit) Demonstration and exercise tips 💡 1. Creating an email address Go to Gmail or Outlook Trainer: Open a browser. Learners: Everyone goes to the browser and open the site. Start the sign-up form Trainer: Click Create account → For myself . Learners: Fill in: First name Last name Username (close to real name, no spaces, avoid special letters; add numbers/dots if name taken). Create a password Trainer: “Password = at least 8 characters, with a mix of letters, numbers, or symbols.” Learners: Type password → Confirm password → Next. Tip: If “passwords don’t match,” retype slowly. Add details Learners: Enter birthday (month, day, year). Select gender. Add phone number (for account recovery). Optional: add another email for recovery. Agree to terms & finish Learners: Scroll down → click I agree . Trainer explains about email, it looks like username@XXX.com 2. Logging in & out Trainers: show In Inbox, click your profile (top right) → Sign out. Share about security concern: “ Always sign out on shared computers.” Learners: Practice signing out and back in twice (enter email + password, then Sign in ). Check also the mobile version: Make sure learners can access email from their mobile device as well. 3. Sending an email Start a new message Trainers: Click Compose and explain the components of writing an email. Learners: In To : type trainer’s address (written on board). In Subject : type “Test”. In message box: write short greeting (start with “Hi”, end with “Regards”). Click Send . Trainer action: Reply to each participant 4. Opening emails Trainer: Explain inbox list (bold = unread, numbers show new messages). Learners: Click trainer’s reply to open it. 5. Replying to emails Trainer: Explain how to reply to an email Learners: Open trainer's reply and type a short reply → Send . 6. Wrap-up Trainer: Go through steps you did in this lesson to recap what we learned such as we created an email address, logged in/out, sent, opened, and replied. Remind: Always sign out on shared devices. Encourage learners to use email regularly. You can share the training materials with leaners via emails. Quick Troubleshooting Username taken → add dot, number, or initial. Password not working → must be 8+ characters with mix; retype slowly. Can’t find Compose → look top-left. Email won’t send → check address spelling. Screen too small → zoom in (Ctrl/Cmd + +). Open Badge: Using and managing application Discover how to use this training material together with other themes to help learners earn the Open Badge. Badges allow learners to demonstrate the skills they have gained and showcase their achievements. Learn more by clicking the button below. Read more about the Open Badge

Job Search Skills The original language of these training materials is English, and they have been automatically translated into other languages using AI tools. If you notice any issues, please contact us. How to search for professions and jobs online est. 60 mins Start Now Chat-based AI tools for job search support est. 60 - 90 min Start Now How to create a CV est. 90 - 120 mins Start Now How to write a cover letter est 60-90 mins Start Now Sending a PDF attachment by email est. 45 min Start Now Sending a job application via email est. 60 - 90 mins Start Now

Sending a PDF attachment by email est. 45 min 💡 After this training: The learner knows how to send a file as an email attachment. The learner is able to convert a file into PDF format. 👀 How to coordinate this training: 1. Go through various ways If needed, explain what a PDF file is and when this format can be used and is good to use. 2. Exercise Option 1: Convert a Word processing file like Microsoft Word or Google Docs to PDF and attach it to an email message. Option 2: Scan a document with the phone and turn it into a PDF. Scan documents with your phone. Let's try it together: Google Drive application , Microsoft Lens application , iPhone's Notes application .. Save the documents on your phone. 3. Exercise continues Send an email to the trainer with an attachment. Make sure the document doesn't include any sensitive or personal information. Materials needed: Mobile phone 📲 Computer 💻 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions ✨ Digital skills training about creating and sending PDF files video language 🇬🇧 video language 🇬🇧 Link 🇫🇮 Näin skannaat kuitit ja tärkeät paperit talteen puhelimella (Yle DigiTreenit) Demonstration Tips Option 1: Convert a Word File (Word/Google Docs) to PDF & Email Demonstration Steps: Open the document in Microsoft Word or Google Docs. Show them the menu bar. Select “Save as PDF” (Word: File → Save As → PDF ; Google Docs: File → Download → PDF ). Demonstrate clicking and saving the file. Locate the saved PDF on your computer or Google Drive. Point out the .pdf file extension. Open email (e.g., Gmail, Outlook). Start a new message Click “Attach file” (paperclip icon) . Select the PDF you just saved. Send the email with the PDF attached. Trainer Tip: Send it to yourself first and show participants how it appears in your inbox. Option 2: Scan a document with a phone Preparation: Have a simple one-page document ready (e.g., flyer, form, or handwritten note). Demonstration Apps: Google Drive (Android/iPhone) Microsoft Lens (Android/iPhone) Notes app (iPhone) Demonstration Steps: Open the app (show participants where to find it on the phone). Example: In Google Drive, tap the “+” button → Scan . Point the camera at the paper and take a picture. Show how the app automatically crops and adjusts the image. Save as PDF in the app. Google Drive: Saves directly to your Drive. Microsoft Lens: Choose “PDF” and save. iPhone Notes: Tap “Save” → Share → Save to Files as PDF. Locate the PDF file on your phone. Demonstrate where it’s stored (Drive, Files app, etc.). Optional: Show how to attach it to an email or WhatsApp message. Trainer tip : Let participants practice scanning their own paper during the session. Save & share Save the document on the phone (in Files app, Drive, or OneDrive). Explain why it’s important to remember where it’s saved. Show sharing options : Email, WhatsApp, Google Drive link. Demonstrate pressing “Share” → choosing an app.