Digital wellbeing est. 45 mins Digital wellbeing est. 45 mins 💡 After this training: The learner is able to identify the effects of the use of digital devices and applications on health and wellbeing. 👀 How to coordinate this training: 1. Watch the video together Discussion in a whole group, in a pair or in a small group You can write things down on sticky notes. Go through the reflections together and share the best tips for improving digital well-being. Support questions: What is digital well-being? In what ways has the use of digital devices improved your well-being? In what ways has the use of digital devices weakened your well-being? Additional task: Creating a PowerPoint presentation (Estimate 60 min) Make a presentation about digital well-being, for example. PowerPoint program according to the instructions. You can find more instructions on presentation applications basics from " Digital Tools for the Workplace " 1. Title slide: "Digital well-being" and your own name . 2. Add a slide. Write three (3) examples of how using digital devices and applications can negatively affect your well-being. 3. Add a slide: Write three (3) examples of how using digital devices and apps can improve your well-being. 4. Add a slide: Add one (1) image that you have searched for on the internet. Make sure that the permissions on the image give you permission to use the image. On the slide, enter information about the origin and permissions of the image. Save your presentation to your computer's desktop as PowerPoint Task-your-name . You can search for presentation information and images on the Internet, or you can take pictures yourself with a mobile device and add them to the presentation. Before making a presentation, it is a good idea to discuss the rights to use the images and copyrights, as well as the assessment of the reliability of the information found on the Internet. Save the presentation to a cloud service (e.g. Google Drive) or send the presentation to yourself as an email attachment. Materials needed: Pen & Paper 🖌️ Computer 💻 ✨ Digital skills training about digital wellbeing video language 🇫🇮 Video language 🇬🇧 Video language 🇬🇧 Open Badge: Responsible action Discover how to use this training material together with other themes to help learners earn the Open Badge. Badges allow learners to demonstrate the skills they have gained and showcase their achievements. Learn more by clicking the button below. Read more about the Open Badge 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions

👀 How to coordinate this training: 1. Discussion in a small group Let's discuss together: Tell us which applications you use regularly on your phone. Have you found a new application that has been really helpful? Each learner presents their favourite application to the group: Application name What do I use it for? Why do I like it? 2. Additional task You can present your favourite applications by using PowerPoint. You can add pictures or screenshots of the application to the presentation. For example: QR reader, PDF reader, online grocery stores, travel tickets, parcel pickup applications, etc. Materials needed: Mobile phone 📲 Useful applications for everyday life est. 30- 60 min 💡 After this training: The learner gains the courage to use applications. 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions

Getting familiar with computers est. 2 -3 hours 💡 After this training: The learner can identify and select the appropriate device (e.g. computer, tablet, phone). The learner can identify and name the parts of a computer. The learner can use the most common digital devices, their basic functions, and adjust settings. The learner will be able to check whether they are connected to a wireless or wired network. 👀 How to coordinate this training: You can plan a training session based on the suggested content below. You can provide training by following the list in order or selecting and choosing relevant parts. ✨ Training materials on getting started with computers www.digiuptoolbox.com Get acquainted with different devices | ToolBox www.digiuptoolbox.com Get to know the vocabulary and basic functions of a computer | ToolBox www.digiuptoolbox.com Which network are you connected to? | ToolBox

👀 How to coordinate this training: 1. Explanation Go through why and when we need to resize the image. 2. Demonstrate Watch the video together or demonstrate how to resize an image using your own devices. 3. Exercise Each participant searches for a photo either online or from their own photos. The image from the network is first saved to your own device. Opening the image in an image editing program (e.g. Microsoft Photos tool) and minimising it. Instructions on how to reduce the size of the image together. Learners practice reducing the size of their own images on their own devices. Materials needed: Computer 💻 or Mobile phone 📲 How to reduce the file size of an image est. 45 min 💡 After this training: The learner knows how to change the file size of an image to a smaller size and understands why it is sometimes necessary. ✨ Digital skills training about resizing an image Windows 11 Video language 🇬🇧 iPhone Video language 🇬🇧 Tips💡 Why resizing an image is needed Practical use : Many online platforms (job portals, social media, applications) require smaller images for uploading. Storage : Large image files take up space on devices. Sharing : Smaller files are easier to send via email or messaging apps. Speed : Small images load faster in presentations or websites. Demonstration Tips for Trainers When showing learners how to resize images, keep these steps in mind: Start with a Live Example Open an image on your own device. Use a simple tool like Microsoft Photos , Preview (Mac) , or even Paint . Share your screen or use a projector so everyone can follow. Explain Two Methods of Making Images Smaller Resizing (dimensions) : Reducing the height and width (e.g., from 2000x1500 pixels to 800x600 pixels). Compressing (file size) : Keeping the same dimensions but reducing file size (useful for emailing). Demonstrate Step-by-Step (example in Microsoft Photos on Windows): Right-click the photo → Open with → Photos . Click the three dots (…) menu → Resize . Choose a preset (Small, Medium, Large) or Custom dimensions . Save the resized version. Practice Together Ask participants to open their chosen image. Guide them step by step. Encourage them to try different sizes and compare results. Show Before & After Compare original and resized images side by side. Highlight the change in file size (e.g., from 4MB to 500KB). Encourage Exploration Let learners try different tools if available on their devices. Mention online free tools (e.g., TinyPNG, ILoveIMG) but emphasise caution about privacy if using personal photos. Open Badge: Using and managing applications Discover how to use this training material together with other themes to help learners earn the Open Badge. Badges allow learners to demonstrate the skills they have gained and showcase their achievements. Learn more by clicking the button below. Read more about the Open Badge 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions

Get to know the vocabulary and basic functions of a computer est. 45-60 min 💡 After this training: The learner can identify and name the parts of a computer. The learner can use the most common digital devices, their basic functions, and adjust settings. 👀 How to coordinate this training: Getting familiar with the parts of computers Together, we identify the different parts of the device and think about what they are used for. The trainer asks about each part of the computer separately using a vocabulary list, such as where the power button is. Each person looks for the corresponding part on their own computer. The trainer will also show each part on their own computer at the end. At the same time, they discuss the various components of the computer and their functions. As an option, watch the video in the group and then go through each vocabulary together. Discussion and exercise Next, work in pairs to find out the answers to the following questions: What percentage is your battery charged right now? How long does your computer battery usually last? How do you turn the sound down on your device? Depending on the learners' level, you can continue with these exploratory questions: Do you know how to use the mouse? What is the difference between the left and right button? Can you show where the spacebar, enter key, shift key, and caps lock are on your keyboard? What do they do? Where is the power button on your computer? What happens when you press it? Can you find and name the ports on your computer? Which ones are USB or HDMI? Do you know where to plug in headphones? Have you used it before? Keyboard exercise The materials below include activities to help learners practice using a keyboard. Please remember that keyboard layouts may vary depending on the country or language settings of the learner’s computer (e.g., Finnish, English, or other local layouts). Some keys or symbols might be in different locations. Encourage learners to look at their own keyboard and compare it to the instructions. It's okay if their keys are slightly different—they can still complete the tasks with guidance. Materials needed: Printed or digital vocabulary list 📃 Computer 💻 ✨ Digital skills training on vocabulary for devices video language 🇬🇧 video language 🇫🇮 Tietokone tutuksi #2 Miten (Windows) tietokonetta käytetään? Vocabulary list Term Explanation Power button Button to turn the computer on or off Screen/Monitor The part of the computer you look at (shows what you're doing) Mouse A tool used to move the cursor and click items Left/Right click Buttons on the mouse used to select or open things Keyboard A panel of keys used to type Spacebar The big key that makes a space between words Enter key Used to start a new line or confirm actions Caps Lock Makes all letters uppercase until turned off Shift key Used to type capital letters or other symbols Power cable A wire that connects your device to electricity USB cable A cable used to connect devices or charge them USB port A hole on your device to plug in USB cables Flash drive (USB stick) A small device to store and move files HDMI cable A cable that connects your computer to a TV or screen HDMI port A hole to plug in an HDMI cable Headphone port Where you plug in headphones Headphones Wearable speakers for listening to sound privately Wi-Fi Wireless internet connection WLAN Another word for wireless internet (Wi-Fi) Speakers Play sound from your computer Material in Finnish 🇫🇮 Vocabulary list, Digitreenien sanasto (Yle Digitreenit) Course with questions, Digitreenien peruskurssi: Tietokoneen perusasioita (Yle Oppiminen) Plain language material 🇫🇮 Tervetuloa digitaloon! (KVS Foundation) WordWall mathcing game 🇫🇮 Identifying keyboards Material in English 🇬🇧 WordWall, Keyboard shortcut (Typing and editing) WordWall, Keyboard shortcut (Essential navigation) WordWall, Identifying keyboards Keyboard Typing Practice ⌨️ Activity Steps: Warm-Up Exercise: Ask learners to type the following words and symbols to practice basic keys: hello HELLO Hello! 123 ? ! # @ 40€ (Change to your local currency if necessary) 6,5€ Use the spacebar between words Try using Shift to type capital letters and symbols Practice Sentences: Learners type simple sentences, such as: My name is ____. I can use a keyboard. Focus on Keys: Ask learners to locate and press the following keys: Enter Backspace Caps Lock Shift Arrow keys Typing Game or Website (Optional): Introduce a beginner-friendly typing site (e.g. keybr.com , https://agilefingers.com/ , available in multiple language options) for further practice. 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions

Chat-based AI tools for job search support est. 60 - 90 min 💡 After this training: The learner is able to understand the basics of artificial intelligence The learner is able to explain how artificial intelligence can be used in job search. 👀 How to coordinate this training: Explanation on AI You can start from the introductory explanation using the training page from Getting started with technology > What is Artificial Intelligence (AI)? 2. Exercise Let's watch the video together or independently. 3. Discussion Let's discuss together. Guiding questions: Have you used chat-based AI before? What was your experience? How do you think AI could help in your current work or daily tasks? What concerns do you have about using AI (e.g. privacy, misinformation) Discuss also the ethical considerations of AI: Should you double-check AI-generated content before using it in job application-related documents? Why or why not? Should you tell someone you used AI to write an email? Is it safe to enter private information into AI tools like ChatGPT or Gemini? Demonstration Use the demonstration tips to demonstrate how chat-based AI works. Exercise Let's do the exercise together and discuss the answers. Learners try using AI tools (ChatGPT, Gemini, etc.) If needed, start from making an account Practice giving different types of prompts Share results and discuss improvements Materials needed: Computer 💻 Access to chat-based AI like ChatGPT, Gemini 🧑🏽💻 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions ✨ Digital skills training on using text-based AI in job search video language 🇬🇧 Please note that this video is from 2023. Explanation Tips 💡 1. Types of AI Models Generative AI – creates text, images, videos (e.g., ChatGPT, DALL·E) Conversational AI – chats and responds (e.g., ChatGPT, Claude) Search-Integrated AI – mixes search + AI (e.g., Perplexity, Bing Copilot) 2. Core Capabilities Natural Language Processing (NLP) Helps AI understand and generate human language – used in chatbots, translation tools, and writing assistants. Image & Speech Recognition Allows AI to identify objects in photos or understand spoken words – used in voice assistants, photo apps, and security tools. Predictive Analytics Uses data to predict future trends or behaviors – helpful in finance, health, marketing, etc. Content Generation Enables AI to create new content – like writing text, designing images, or making videos. 3.Popular AI Tools & Platforms Text : ChatGPT, Gemini, Claude Image : DALL·E, MidJourney, Pixlr, DeepAI Video : InVideo AI, HeyGen, RunwayML Summarization : YouTube video summarizers Multi-Modal : Tools that handle text + image + document input 4. How AI is Used in Daily Life and Work Life Email drafting Resume and cover letter writing Budgeting and contracts Visual design for social media Language translation and proofreading Accessibility (e.g., reading PDFs aloud) 5. Ethical Use & Data Privacy Bias & Fairness : AI can reflect or even amplify human biases present in training data. Always review outputs critically. Data Privacy : Avoid sharing sensitive personal or organizational information (e.g., ID numbers, medical records, confidential work data) when using AI tools. Transparency : Remember that AI doesn’t “know” but generates responses based on patterns; verify important facts from trusted sources. Accountability : Use AI as a support tool, not a final decision-maker, especially in hiring, finance, or legal matters. 6. How AI Understands Input (Prompting) AI doesn’t “think”; it generates based on your prompt. The more structured and specific your prompt, the better the results. Demonstration tips & Prompt examples ✍️ Use these scenarios to demonstrate practical applications of AI with ready-made prompt templates. 1. Writing Job Search Emails 📧 Scenario: Thanking after an interview Prompt: “Write a polite thank-you email to a recruiter after a job interview for a project coordinator role.” Scenario: Requesting job information Prompt: “Write a short, professional email asking for more details about a job posting.” Scenario: Following up on an application Prompt: “Write a respectful follow-up email to check the status of a job application sent two weeks ago.” 2. Responding to Job-Related Emails 📨 Scenario: Accepting an interview invitation Prompt: “Write a positive reply to confirm my availability for an interview on December 7th.” Scenario: Requesting to reschedule an interview Prompt: “Write a polite email to ask if it’s possible to reschedule my interview to another day.” 3. Rewriting for Clarity 🔁 Scenario: Improving a rough CV summary Prompt: “Rewrite this CV summary to make it clear, professional, and focused on teamwork and communication skills.” Scenario: Polishing a cover letter paragraph Prompt: “Rewrite this cover letter paragraph to sound more confident and concise.” 4. Getting AI to Ask Questions First Scenario: Writing a CV from scratch Prompt: “Help me create a CV. Before giving suggestions, ask me questions about my work experience, skills, and education.” Scenario: Tailoring a cover letter Prompt: “I need a cover letter for a customer service job. Ask me questions about my motivation, past experience, and key strengths before drafting it.” Exercise Examples 💻 1. Job Application Email Assistant Goal: Practice writing and replying to job-related emails. Activity: Use prompts like: “Write a thank-you email after a job interview.” “Reply to confirm an interview invitation.” Learners test both formal and informal styles. 2. Rewrite and Improve Job Materials Goal: See how AI can polish job documents. Activity: Give learners a rough CV section or messy cover letter draft. Prompt: “Rewrite this clearly and professionally.” Discussion: What was improved? Why does it sound stronger? 3. AI as a Career Thinking Partner Goal: Use AI to ask the right questions before drafting. Scenarios: “Help me build a CV. Ask me questions before drafting.” “I need a tailored cover letter. Ask me what job I’m applying for first.” Learners reflect on whether the AI’s questions help them clarify their ideas. 4. Everyday Job Search Helper Goal: Explore practical ways AI can support job seeking. Activity: Assign tasks like: Drafting a LinkedIn headline Proofreading a CV bullet point Creating a to-do list for weekly job applications Learners share creative uses they discover. 5. Job Application Simulation Goal: Practice real-world job search scenarios. Choose one role-based activity: “Write an email to a hiring manager asking for more information about a role.” “Create a CV tailored to a marketing assistant position.” “Draft a cover letter for a project officer role.” Learners compare AI drafts and then edit for accuracy, tone, and personalization.

Using and customizing mobile device features est. 30 min 💡 After this training: The learner is equipped with the skills to use a mobile device. 👀 How to coordinate this training: 1. Discussion Discuss how learners use their mobile devices and how to make the most of the features. Discussion questions: What kind of things do you do on your phone? Can you use and edit the top menu? Can you edit the wallpaper? Do you know how to update the software? Do you know how to download and uninstall an application? Do you know how to use an electronic calendar? Do you know how to back up pictures, contacts, WhatsApp conversations, etc. from your phone? Do you know how to reset your phone to factory settings? When do you need to do this? 2. Check each question together Depending on the learners' skill level and knowledge, you can take your time to go through each step together and check if they are able to do each action or some of the actions that are important for them. Materials needed: Mobile phone 📲 ✨ Digital skills training about mobile devices Using Mobile Devices 📱 : Step-by-Step Guide for Trainers Tips for Leading Discussion Questions What kind of things do you do on your phone? → Discuss common uses: calls, messaging, photos, social media, banking, etc. Can you use and edit the top menu (quick settings)? → Show how to swipe down and access toggles (Wi-Fi, Bluetooth, torch). → Guide them to rearrange or add icons. Can you edit the wallpaper? → Demonstrate changing wallpaper via gallery or settings. Do you know how to update the software? → Walk through checking for system updates. → Explain benefits: better security and features. Do you know how to download and uninstall an app? → Open app store, search, download, and uninstall examples. → Discuss when to uninstall apps to save space. Do you know how to use the electronic calendar? → Add an event, set a reminder, explore repeating events. → Show syncing with Google/Apple accounts. Do you know how to back up your data (photos, contacts, WhatsApp)? → Explain cloud backups (Google Drive/iCloud). → Demonstrate backing up and restoring key data. Do you know how to reset your phone to factory settings? → Show location in settings. → Remind them this erases all data, so don't forget to back up their data. When should you reset your phone? → If selling it, experiencing major issues, or starting fresh. Trainer Tips Take your time with each topic. Check in regularly to see if learners can perform the actions. Adapt the pace based on individual knowledge and comfort. Focus on the most relevant actions for each learner’s needs. video language 🇬🇧 Video 🇬🇧 Playlist for iPhone tricks by Tech Life Unity Video 🇬🇧 Playlist for Android tutorials by Tech Life Unity Presentation Slides and Notes for Presentation 🇬🇧 Learn to download apps (Digidel) In this course, you learn how to download apps. Participants must have the knowledge from Learn to Use a Tablet to be able to get started with this. Please note that some contexts are based in Norway, but you can use slides and notes to get some tips on demonstrating and explaining this topic. Material in Finnish Course with questions 🇫🇮 Digitreenien peruskurssi: Puhelimen peruskäyttö (Yle oppiminen) Open Badge: Choosing and using devices Discover how to use this training material together with other themes to help learners earn the Open Badge. Badges allow learners to demonstrate the skills they have gained and showcase their achievements. Learn more by clicking the button below. Read more about the Open Badge 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions

Explore Artificial Intelligence This self study material is intended for everyone who wants to learn about artificial intelligence and how to use it in everyday life, studies, and work. Here you will find basic information about artificial intelligence, practical tips, task cards, and examples from different life situations, as well as guidance for safe and responsible use. Texts are translated with the help of AI from the original texts in Finnish on ThingLink . Content developed in collaboration with ENTER ry, Finnish Association of Diverse Learners (Erilaisten oppijoiden liitto), Moniheli Association, SeniorSurf, Finnish Clubhouse Network (Suomen eKlubitalot ry), VALLI – Finnish Association for Older People's Welfare, and the Central Association for the Welfare of Older People (Vanhustyön keskusliitto). List of Contents 1. What is AI (artificial intelligence)? 2. AI as Everyday Help 3. AI in Studies and Work 3.1 Using AI in Job Searching 3.2 Using AI in Studies 4. Tips for Using AI 5. Key Points to Remember 6. Additional Learning Resources 1. What is AI (artificial intelligence)? This self study material is intended for everyone who wants to learn about artificial intelligence and how to use it in everyday life, studies, and work. Here you will find basic information about artificial intelligence, practical tips, task cards, and examples from different life situations, as well as guidance for safe and responsible use. Artificial intelligence is already changing everyday life, work, and learning, and its possibilities continue to grow all the time. This material provides practical tips and examples that can help you save time, discover new solutions, and use artificial intelligence safely and responsibly. Try out different types of AI programs Below are a few commonly used AI tools that you can try for free. Most of them work without creating an account. The exception is Google Gemini, which requires a Google account. Links open in a new tab. OpenAI’s ChatGPT: https://chatgpt.com/ Microsoft Copilot: https://copilot.microsoft.com/ Google Gemini (requires sign-in): https://gemini.google.com/ The European Mistral AI: https://chat.mistral.ai/chat 2. AI as Everyday Help Artificial intelligence is already an invisible part of everyday activities: a navigator suggests the fastest route based on traffic conditions, smartphone photo searches can find all winter photos, texts can be automatically translated into different languages, streaming services recommend content based on viewing and listening history, and customer service chatbots provide assistance. Different AI services can also be used as assistants in everyday tasks. Whenever you face any practical challenge, try seeing what kind of solution artificial intelligence could offer for the situation. Check the practice examples from the boxes below. A quick introduction to a new topic Ask AI what you want to learn about. Ask for a short, clear overview or a step-by-step spoken-style explanation. You can even ask it to create a small quiz for you. Example prompt: “Explain briefly how solar panels work, and give me three questions at the end to test my understanding.” Party catering Ask AI to suggest food and drinks for your party. Provide details such as the number of guests, special dietary requirements (for example, gluten free or vegan), preferred preparation methods (cold or hot dishes), and any other wishes. You can also ask for recipes and a shopping list. Example prompt: “Plan the menu for a birthday party with 12 guests. Three of the guests are vegan. I would like mainly savory options. In addition, I want two cakes that are suitable for all guests. I would like one of the cakes to require no oven and be possible to prepare a couple of days before the party. Also provide the recipes and create a shopping list.” Solving a technical problem Describe the problem you’re having with your device and ask the AI for a step-by-step solution. Mention the brand, model, and operating system. If you are not sure where to find them, you can ask AI to tell you where to find the model and operating system. Example prompt: “My phone doesn’t connect to Wi-Fi. I’m using a Samsung phone with Android 15. Tell me all the things I could try to fix the problem.” Translating text from a photo Take a photo of text written in a language you don’t understand, like a food package or a restaurant menu. Ask AI to translate it into your language and, if you want, to explain what it means. Example prompt: “Translate the text in this photo into Finnish and tell me if it includes any allergy information.” Travel guide Ask AI for travel tips. Tell it how many people are traveling, what you enjoy, what you want to avoid, and any limitations. You can also ask for a schedule or a list of suggested activities. Example prompt: “Plan a three-day program in Turku for four adults who enjoy history and good food. We don’t have a car, so keep everything within or near the city centre.” 3.1 Using AI in Job Searching Artificial intelligence is an excellent assistant when you are looking for a new job. As a general guideline, AI can be used as a helper and a brainstorming partner. Despite the temptation, it should not be used for mass producing job applications or exaggerating your skills and qualifications, as employers usually notice this very quickly. How to use AI in your job search Considering career choices Searching for job openings Drafting or refining your CV Identifying and articulating your skills Optimising your LinkedIn profile Drafting or improving your job application Collecting information about companies and preparing for interviews Organising your job search and managing your time How NOT to use AI in your job search Always verify any information the AI gives you — don’t forward texts exactly as they are Listing or inventing exaggerated or false skills for your CV or application Mass-producing application letters Cheating on tests or assessments Pretending to be someone else Modern studies require students to be independent and organized — able to manage and advance multiple tasks simultaneously, structure and summarize learning materials, and schedule their own work effectively. AI does not replace humans, but when used appropriately, it can complement teaching, make learning more efficient, and allow learners to focus their efforts on more demanding tasks. However, if the use of AI replaces your own thinking, learning becomes superficial. Therefore, use AI thoughtfully and make sure that your work progresses through your own insights and understanding. 3.2 Using AI in Studies 3. AI in Studies and Work AI can be used in many ways to help with everyday tasks, including studying and work. AI can save you time, help you consider new perspectives, find information, or act as your personal assistant. However, it is important to be aware that the use of AI involves risks. For this reason, many organizations have developed their own guidelines and policies for the use of AI. Therefore, familiarize yourself with the AI guidelines of your educational institution or workplace before you start using it. Proofreading and editing text You can use AI to plan the structure of an essay, clarify your writing, or improve the language. It can check the grammar, word choices, and sentence structure of a foreign-language text you’ve written. It can also translate text into different languages and give feedback on your own translations. Keep this in mind: Always read the AI’s corrections and translations carefully and consider whether they make sense in context. Don’t let AI write the text for you — when you create the final version yourself, you build skills that will help you later in working life as well. Personalising study materials AI can help you understand complex instructions. You can ask it to break an assignment into numbered steps or reorganise the instructions to make them clearer. It can also help you adapt study materials to your needs by simplifying the text, summarising content, or suggesting alternative ways to present information. AI can even help create practice tasks and quizzes. For example, you can ask it to generate questions or multiple-choice items based on your notes. You can also ask it to make the exercises gradually harder so you can progress at your own pace. Mentoring AI can act as a conversation partner when your thinking gets stuck. It can help you organise scattered ideas, encourage you, and offer feedback. Keep this in mind: AI can’t truly understand your situation or emotions, so in more personal or sensitive moments it may give general or shallow answers. If something worries you or you need personal guidance, turn to a human firs such as a teacher, counsellor, or another professional. Life management AI can help you plan your study schedule, make reading timetables, and estimate how much time different tasks might require. You can give it a list of things you want to complete and ask for suggestions on how to organise them in your calendar. Keep this in mind: AI only offers suggestions — the decisions are yours. Stay in charge of your plans and judge what works best for you. Thesis AI can help you search for sources and compare information from different perspectives. For example, it can show how various sources approach the same topic. It can also reduce the cognitive load of writing a thesis. If you’re stuck while brainstorming your topic, ask the AI for ideas. Keep this in mind: You can use AI to generate ideas and solve specific problems, but don’t ask it to produce the final text for your thesis. AI isn’t always reliable in applying source criticism, and you are fully responsible for evaluating sources and drawing conclusions. Make sure you understand where the information comes from and ensure that your final interpretations are your own, not the AI’s. 4. Tips for Using AI AI is at its best as a conversation partner that helps you brainstorm, explain, and refine ideas. Using AI is easy: ask questions as you would ask a person, and add clarifications or follow up questions when needed. A good prompt — that is, a clear question or instruction — helps AI provide a response that is tailored to your needs. Example of a good prompt and a bad prompt Bad: Tell me about climate change. Better: Write a 200-word plain-language text about how climate change affects Finnish winters. The target audience is lower secondary school students. Include three examples and use a neutral tone. Be clear and specific Explain exactly what you want. Avoid vague requests like “Tell me about AI.” Instead try “Write a 5-point list on how AI can support learning at school.” Give context Share the background: who the content is for and what it will be used for. For example: “Write instructions for a primary school teacher who hasn’t used AI before.” Define the format and style Do you want the answer as a list, a table, a story, or Q&A? Mention whether you want the tone to be formal, casual, plain-language, or expert-level. Provide an example Show a sample sentence, structure, or style you want the AI to follow. For example: “Write the text in a similar style to this example…” Break big tasks into smaller ones If you’re asking for many things at once, do it in steps. First ask for ideas, then ask for the full text. Set boundaries and details Tell the AI what you want included — and what you want left out. For example: “Don’t use marketing language” or “Include only studies from the 2020s.” Keep the conversation going A single prompt isn’t always enough. Ask for revisions: “Make this shorter” or “Add concrete examples.” Basic rules for a good prompt 5. Key Points to Remember Check the information AI isn’t perfect. It can make mistakes or show bias. Question the information and compare it with other reliable sources. Be open about using AI Tell others when content has been created with the help of AI. Transparency is especially important in teaching, communication, and research. Make sure to indicate where the information comes from. Many people use simple notes like: “This image was created with AI.” Protect your own and others’ information Don’t share personal or confidential details, such as ID numbers or passwords. Make sure you understand how the service stores and uses data. Information security Most AI applications require you to create an account and sign in before you can use them. This is actually beneficial for you as a user, because it helps protect the information you share with the AI and keeps your previous projects safely stored. Also make sure your device is protected (for example with a screen lock) so that no one else can access your apps. Responsibility Don’t spread false information or use AI for harmful purposes. Respect the rights of original creators. 6. Additional Learning Resources Ethics of Artificial Intelligence Course Link: https://ethics-of-ai.mooc.fi/ The University of Helsinki’s free MOOC course explores ethical issues related to artificial intelligence, including responsibility, transparency, and fairness. The course is suitable for anyone who wants to understand how AI is developed and used in a sustainable and ethical way. AI and the Changing Nature of Literacy Link: https://www.oph.fi/fi/teemat-ja-kehittaminen/tekoaly-ja-muuttuva-lukutaito A collection of readings from the Finnish National Agency for Education (EDUFI). Available in Finnish and Swedish only, but can be translated into English and other languages using your browser’s automatic translation feature. Welcome to the world of fair AI (eOppiva) Link: https://www.eoppiva.fi/en/courses/welcome-to-the-world-of-fair-ai/ The EU's AI Act requires that AI systems have been carefully designed and that the risks they pose have been minimised. In Europe, AI systems are assessed based on their level of risk, and the regulation aims to ensure that AI systems are safe. This course explains the effects of the AI Act for AI developers and implementers. In the course, you will receive practical information on how to meet the new requirements.

Finland The Life Skills Model for All (Study Centre Sivis) External Link The Life Skills Model for All provides a learner-centered framework for developing literacy, numeracy, and digital skills through collaborative and respectful learning. Digital skills model offers adaptable materials and guidance for trainers to promote confidence and digital inclusion. Available in Finnish. Digital house : Basic digital skills for adults (KVS Foundation) External Link The material is particularly suited for teaching basic digital skills to adults, including multilingual learners and those needing extra support. The material can be used with a teacher’s guidance or independently as learners move from room to room. Available in Finnish. Digitreenit - Digital skills resources and exercises (Yle) External Link The digital exercises offer practical tips and tasks to improve everyday tech skills while allowing learners to test their knowledge and learn key digital terms. Available in Finnish. Selkodigi teaching materials (Simhe) External Link SelkoDigi provides accessible learning materials to help learners build essential digital skills for education, employment, and daily activities. Available in Finnish. Digital skills for everyday life (Helsinki Finnish Adult Education Centre) External Link This site offers themed teaching materials to support Finnish language learners and teachers in developing essential everyday digital skills. The resources are flexible, practical, and accessible for use in different learning contexts. Available in Finnish. AI self-study material External Link Material introduces AI in an easy, practical way for everyday life, studies, and work. Developed collaboratively by several Finnish organizations (Enter ry, Erilaisten oppijoiden liitto, Moniheli ry, SeniorSurf, Suomen eKlubitalot ry, VALLI ry ja Vanhustyön keskusliitto), it provides accessible information, user insights, and evolving content that invites public feedback. Osuvat Taidot video materials (TIEKE Finnish Information Society Development Centre ) External Link The Osuvat taidot project built a national digital skills badge framework defining essential digital competencies for work and everyday life. It provides learning materials, such as videos, for educators and learners in vocational and adult education. Basic digital skills open badge (Digital population and data service agency) External Link Badges show that you have mastered the basic digital skills and contains six different areas of competencies. Available in English, Finnish and Swedish. More information about the criteria is available on Tieke's page (English , Finnish ). Resources of training materials This page is available in English. Estonia Website: Tallinn Migration Centre Information about living, home and work, documents, services and language cafes are available in English. External Link Norway Digidel (the Directorate for Higher Education and Skills) This site offers free materials and practical advice to help trainers teach and support learners in developing essential digital skills. The materials are available mainly in Norwegian, but some of them are translated into English and other languages. External Link English and multilingual materials Digital Skills Library and Glossary (Word Education) in English The Digital Skills Library is an open repository of free learning resources designed to help all adult learners develop the digital skills needed to achieve their personal, civic, educational, and career goals. Knowing the “language” of digital skills is an important foundation for digital resilience. The Digital Skills Glossary is a set of open vocabulary-based resources and activities to help build learners’ digital resilience. Outlook training (Microsoft) The page is Microsoft’s official Outlook training support hub, offering guided tutorials and how-to topics covering creating and managing emails, organizing your inbox, using calendar and contacts, and customizing settings across Windows, macOS, iOS/Android, and Outlook on the web. Library Glossary External Link

How to Plan & Deliver Digital Skills Trainings Download a checklist that helps you organize your training process step by step 👇🏽 Download Checklist Training Models 1. Theme-Based Training Build around a theme and market broadly to an unfamiliar audience. The theme addresses a development challenge affecting many (e.g. how to look for job positions or writing a CV) 2. Skills-based Training Build around the skill level of potential learners who might be interested in learning basic digital skills. It is easy to communicate with learners about the goals of the training sessions. 3. Target Group-Based Training Deliver to an already familiar group (e.g., a hobby group or ongoing course participants). Theme selected based on the specific development needs of the group. If you have a specific group of learners in mind, you can conduct a pre-interview to gather more information related to their digital skills level and needs. Schedule and Timing Things to consider: learners’ cultural backgrounds and life situations when planning training. Conflict-event check Identify if local events, festivals, or gatherings clash with class times. Cultural and life context Understand learners’ backgrounds, routines, and priorities. Holiday and prayer time Check religious periods (e.g. Ramadan), public holidays, school breaks, and prayer hours. Learner schedule alignment Match training times to when learners are free (e.g. avoid school hours if they attend integration courses). Childcare and care duties consideration Assess if learners care for small children or dependents, and consider offering childcare or flexible timing. Remove Barriers to Participation Childcare support If the potential group of learners includes parents of small children, consider arranging a babysitter or children’s activities, or the possibility of attending with children during the course to reduce barriers to attendance. Transport cost assistance If getting to the venue requires public transport, consider whether the organiser can cover the costs and clearly communicate this to learners. Training-group fit Training is easier to organise and follow when learners share similar daily rhythms (times when they are free) or have comparable starting levels of skills or language. Digital access check: Ask learners whether they have smartphones and/or computers; make venue and equipment choices based on whether learners need devices or rental support. Language of the Training Plain & supportive wording Depending on the learners' language skills, use simple and clear language, and provide help with translations or explanations as needed. Trainer language match If more than one trainer teaches, make sure they speak the learners’ languages well to help learning run smoothly. Focus stays on main goals While helping learners with language is important, the main training objectives should still remain the priority. Use extra help tools Be flexible — allow translators, learners helping each other, or language-support tools, so everyone can understand and follow the training. Group Size and Facilitation Small groups build confidence Small groups provide a safe and supportive space for sharing thoughts and learning from one another. If the group is large, it can be divided into smaller subgroups to keep the atmosphere personal and comfortable. Repetition supports digital learning To gain basic digital skills, learners need repetition. A single session is usually not enough for those who are new to the digital environment. Adapt to learners’ life situations Continuous participation can be difficult depending on each learner’s circumstances. Consider how often and how long sessions should be, such as a single full-day training or several shorter ones. Choose suitable teaching methods Lighter and more flexible teaching methods often work best for special groups, especially when teaching basic digital skills. Support motivation through involvement Learners are usually more motivated when they can take part in shaping the course content and activities. Balance teaching styles A more teacher-led approach can suit some groups better, while others may prefer minimal lecturing and more interaction or practice. Use assistants and peer support Make use of small groups, assistant teachers, or peer helpers when possible. An assistant teacher can offer extra help by showing learners step-by-step alongside them. Equipment, Venue and Location Choose a convenient, safe setting Select a location that your learners find easily accessible and that feels familiar. A place where they feel safe makes attendance simpler. New venues can spark interest Sometimes, using a new or different space can increase engagement. You know your group best: decide whether familiarity or novelty works better. Ensure access to devices & internet Since the focus is on digital skills, choose a venue that has internet access. Consider also whether you’ll use computers provided by the venue, have learners bring their own, or rent equipment. Not everyone has their own device Don’t assume all learners own a computer or a smartphone. Make backup plans for those without electronic devices so that everyone can participate. Check the language settings of rented devices Before the training, double-check which languages the rented devices are available in. This will help you prepare materials and instructions that match the language of your training. Recruitment of Learners Clear & compelling invitation Start with a strong course description, essential details, and a clear statement of why participation is valuable. Preferred communication channels Use the media and platforms learners already use. Reach them via multiple channels and repeat the message to increase the likelihood of engagement. Use partner networks Work with organizations already connected to your potential learners. This helps you reach more people and builds credibility. Personal invitation works best Invitations from trusted individuals or organizations increase interest. In communities, messages via familiar platforms (like WhatsApp or Facebook groups) are often more effective. Printed & digital flyers Posters and flyers still attract attention. Design materials for both online and offline use, and prepare multiple file formats (e.g., PDF, JPEG) for easy sharing. ✅ Check the downloadable material (button at the top of this page) for tips on communication before, during, and after your training sessions. Registration Easy & clear registration Make it simple for learners to sign up. Clearly show the registration deadline and the steps they need to follow. Specify compulsory information List what details learners must provide (e.g. name, contact information, language level, device access). Multiple sign-up options Offer more than one way to register, such as by phone, online form, or in person. Phone registration = deeper insight Using phone calls for registration can help you learn more about learners (e.g. their device use, language level, and learning goals), making planning easier. Example template on Microsoft Forms (Available in English and Finnish) 📃 Communication Tips Before Training Explain practical arrangements clearly Tell learners how to get to the venue, what equipment and facilities are available, and any other practical details (e.g. directions, parking, entrance, signs). First-meeting overview If it's the first session, share what to expect : how many people will attend, what the theme is, what the general goals are, and a detailed schedule (including breaks and meals). What happens in the first session Clearly explain what will happen during the first session so learners are not surprised and can come prepared. Bring-your-own items Tell learners what they need to bring: laptop or mobile device (if needed), notebook and pen, etc. Prepare availability of digital tools Ask learners ahead of time to find out their email address and password (if they already have one) before the first session so they can start using digital tools right away. How to Keep Communication Flowing After and Between Trainings Communication & Ongoing connection Send follow-up messages to those who were unable to attend the session. Be aware that the registration and the actual participant numbers might be different, even if you make sure to reach them beforehand, as learners’ life situations change. Continuous support Clearly communicate upcoming training dates, contact persons, and offer individual guidance to maintain motivation and connection. Engagement & Feedback Use pair discussions to explore learners’ expectations and reflect together as a group. Regularly check if new learning needs or skills emerge and adjust the course content accordingly. How to Set Up Practical Matters 👩🏽🏫 Top of page Practical Matters Needs & Skills Assessment Leaning Objectives Training Content Facilitate Trainings Feedback & Evaluation Supporting Learners How to Assess Needs and Skills ⚖️ Why and What For Understanding learners' contexts Make sure the digital skills you teach are relevant to learners’ everyday lives. For example, teach them how to use email, online services, or digital tools to support their work or personal tasks. When digital skills are tightly linked to daily needs, learning becomes deeper and more meaningful. Depending on learners’ level and motivation, focus on what is most useful to them — for example, buying a public transport ticket via app, using Google Maps, or logging into public services — rather than starting immediately with job-search tools. Understanding available equipment Find out what devices learners already have and what software they can use. For example, check whether they have access to computers and Microsoft Office, or whether they use free alternatives like Gmail, Outlook, or other web tools. Use that information to plan your training effectively. Methods Preferably before the first meeting, assess learners' digital skills and gather information about their access to devices, internet, and software. This helps you understand their starting point and adjust accordingly. Keep in mind that learners already possess some life skills, so it is beneficial to recognize those existing skills in order to identify areas for skill development. Methods: Through registration with an online form or a phone call Short survey Individual interview Group interview Separate phone call Combining with the first meeting Consulting trusted and active community members who know the learners and can help assess their digital needs and barriers. Tools and Surveys 1. Survey and question format Skill assessment template from the Model for All (Finnish) Skill assessment template on Microsoft Forms (English, Finnish) Use the same set of questions for self-evaluation before or at the beginning of the training and again after the training, in order to track learning progress and experiences over time. 2. Conversation tool by the Nordic Network for Lifelong Learning for individual interviews: The tool aims to identify specific barriers that are preventing citizens from using IT solutions. The conversation tool helps citizens explain and understand what feels challenging in the digital world. The tool serves as a starting point for further discussions about the type of assistance required and the next steps. The conversation tool consists of five different thematic sets of questions and is based on research findings. You can use one, several, or all themes in your work. Language options: English Swedish Danish Finnish Norwegian Icelandic Faroese 3. Group discussion Use the discussion questions from the training material to gain a deeper understanding of learners’ situations and their skill levels in using various types of devices and services. Navigate to: Trainings > Getting Started with Devices > Where Are Digital Skills Needed? How to Plan Learning Objectives 🎯 Thematic and Learner-Centred Objectives 1. Start with the theme’s objectives and resources Each theme in the training program includes: clear learning objectives how to coordinate the training existing materials and tips for trainers These serve as the foundational structure to help trainers design sessions effectively. The learning objectives, however, should be adapted to your group. For example, if some learners are new to computers, it may be more important to focus on basic skills before moving on to more advanced tasks. The toolbox allows you to adjust the focus depending on learners’ starting points and progress. 2. Use objectives as a guiding framework While planning the training, keep the listed objectives in mind. However, in a learner-centred approach, flexibility is key: be ready to adjust lesson plans based on the group’s level, needs, or pace some topics may require more time than originally scheduled include learners’ feedback and wishes regarding content or exercises throughout the course Setting and Reaching Personal Learning Goals 1. Incorporate learners' personal learning goals Introduce the theme, relevant services, contact points, and information sources. This helps learners connect the theme to their own life situations. Guide learners to define their own learning goals. Encourage them to think about what digital skill or ability they want to improve. The trainer or educator helps identify both the group’s shared focus and each learner’s individual goal. 2. Make personal goals concrete and actionable Each learner’s goal should be: discussed with the trainer refined to match the time and training structure written down clearly presented to the group (optional), who can offer support or suggestions The personal goal should include: a rough expected outcome the actions or steps needed to achieve it 3. Adapt according to training length In short training programs, it’s sufficient for the learner to describe their goal verbally and begin working on it immediately. In longer programs, goals may include intermediate milestones (e.g. compiling a list of people to contact, creating a digital CV, etc.). How to Choose Training Content 🔎 Training Materials Structure The DigiUp Toolbox includes six categories of training materials. You can choose content from these categories based on the learners’ needs and interests. If it feels difficult to select individual materials, you can explore the training packages, which offer ready-made learning paths that may suit your group. Each training material page includes: Learning objectives How to coordinate the tasks Materials needed Existing materials and tips for trainers, such as video links links to useful external resources demonstration tips for trainers How To Use The Materials Where to find the materials Go to the home page and scroll down to “Training materials,” or use the top menu called "Trainings", or use the search bar to find specific content. Using the training materials The materials can be used as provided or adapted to better suit your group’s needs. The methods emphasise active participation, interaction, and shared reflection. Duration and flexibility The suggested duration is based on the “Life Skills Model for All” and insights from the Toolbox piloting program. However, this is only a general guideline — actual session lengths may vary depending on the learners and their needs. Adapting to learners' levels and interests You can choose different tasks within each theme according to the learners’ digital skills and interests. The training can focus on one theme, a selection of themes, or cover all themes comprehensively. Adjusting as you go Feel free to adapt the content as the training progresses. Let the learners’ pace and growing interest in specific topics guide you in shaping each session. Video Materials The video links included in the training materials are supporting resources for both preparation and training delivery. You can choose to: Show the full video during the training Show only selected parts of a video Use the video as inspiration for how to explain or demonstrate a topic Subtitles and playback speed Videos include subtitles, which can help learners understand, especially those with limited proficiency in the language. If learners need subtitles in another language, you can use automatic subtitle translation, which is available on most video platforms. You can also play the videos at a slower playback speed to make it easier to follow the content. Tips How to speed up or slow down YouTube videos (YouTube Help) How to Change Subtitle Language on YouTube Independent viewing preparation If learners are expected to watch videos on their own, remind them in advance to bring headphones or earphones. This ensures they can concentrate without disturbing others. How To Use Open Badges In Trainings What Are Open Badges? Badges provide a means for learners to demonstrate the skills they have acquired. Upon completion of the training, learners can earn badges to showcase their digital competencies, which may be helpful when applying for jobs or advancing in their careers. These badges can also be an inspiring way to acknowledge personal growth in the digital world. How to use them in training Badges can be incorporated into existing training sessions or offered as standalone activities to enhance digital skills. Check the training packages for planning sessions where learners can work toward earning badges. Each badge takes approximately 1–1.5 hours to complete, progressing from simple to more advanced tasks. Explanation to Learners Begin by explaining what digital badges are, how they function, and their importance for employment and education. Setting Up Accounts Allocate time for participants to create Open Badge Passport accounts and learn how to handle badges. Local Adaptation Guidelines The badge content was originally developed in Finland by TIEKE – Finnish Information Society Development Centre, and may include references to Finnish systems or practices. If used outside Finland, the content may need to be adapted to fit local contexts. For support with localization, please contact us. Training Packages The training plans are designed to outline the potential content of a two- to three-hour session, depending on the theme, skill level, and use of open badges. Check out training packages Using AI to Support Training Preparation Training groups often include learners with different digital skill levels, learning speeds, and confidence. Trainers can adapt sessions by offering simpler tasks to beginners, extra challenges to more advanced learners, adjusting questions, slowing the pace when needed, and providing individual support. AI tools can help trainers plan and adapt training more efficiently, especially for mixed-level groups. AI can be used to: Create assessment questions to help choose the right module Adapt activities for beginner, intermediate, and advanced learners Create or adjust homework tasks Create short quizzes to check understanding Draft simple slide texts and suggest suitable images Example AI Prompt for Trainers Adjust the parts in brackets to match your training context. I am preparing a digital skills training on [topic]. The group has [number] learners. The training language is [language], and learners are non-native speakers. This topic is part of a [X-hour session] and will last [XX minutes]. Use the following content from the DigiUp Toolbox as the main reference and follow its terminology and learning goals. Do not introduce new topics or skills that are not included in the material. [Paste or link the relevant training materials] Task [choose options from the list below]: A. Assessment questions Create 5–7 simple questions to help decide whether learners should start at beginner or intermediate level. B. Adapted activities Adapt the main activity into three versions: beginner, intermediate, and advanced. C. Homework tasks Create or adjust homework tasks for beginner and intermediate learners. D. Short quiz Create a short quiz (multiple-choice or true/false) to check understanding. Include correct answers and short explanations. E. Slide texts Draft simple slide texts with short bullet points (one main idea per slide) How to Deliver & Facilitate T rainings 👩🏽💻 Beginning of The Training Sessions Communicate clearly about learning objectives At the start, ensure that everyone understands the theme and the objectives. The trainer supports group formation by example, emphasizing that everyone is equally valuable and learns and contributes based on their own unique circumstances. Tips 💡 Sharing one's own experience with digital skills, keeping the threshold low to ask questions in a peer-support mindset, rather than a trainer being the teacher, and then students are learners. Create Safe Space Rules: Ensure learners feel comfortable by being sensitive to their cultural and emotional backgrounds. Consider factors such as gender and family responsibilities. Time for repetition and accepting errors and mistakes. Emphasize introductions and open discussions. Promote equality—no comparisons, individual learning goals only. Encourage sharing and peer learning. Confidentiality must be stated clearly. Space to make mistakes and ask questions with a learning mindset. Ideas for Icebreakers Icebreaker with a ball and an introduction round. Expressing current feelings using emotion cards such as Dixit card. Pair interviews and introduce your partner to the rest of the group. Designing and Facilitating Inclusive Learning Pacing and vocabulary Take time to explain key vocabulary and repeat important terms. Repetition reinforces learning and supports understanding, especially for beginners. Proceed at a calm and steady pace. Focus on the essentials instead of trying to cover too many aspects of a theme at once. Building group connection At the start of the training, create space for everyone to get to know one another. The group serves as both a source of peer support and a co-learning environment. Allow plenty of time for a relaxed round of introductions. Give each participant equal time to share about themselves and their goals for the course. Choosing suitable software and platforms Many learners may not have access to paid software. Choose free and accessible alternatives such as Gmail or Outlook, which offer built-in word processing and spreadsheet tools. Using accessible tools ensures everyone can follow along and practice outside the training as well. Adapting lesson plans While the lesson plans are based on the Toolbox structure, remain flexible in your approach. Adjust the content and pace according to the group’s progress and interests. Encourage learners to suggest topics or activities they find useful. If your original plan doesn’t work, go with the flow. Do what’s possible with the time and resources available. Use the learning objectives to guide which exercises or tasks deserve more time, and adapt the plan accordingly. Adapting Training Materials to Extend the Training Content You can adjust the training materials to fit your session and your learners’ needs. For example, you can: Add extra practice exercises if learners need more repetition Give optional homework to support learning between sessions Create a simple PowerPoint presentation if it helps structure the training Practical Needs and Accessibility During Sessions Devices and tools Training may involve different types of devices and operating systems. Offer flexibility by allowing learners to work with various tools and platforms. Encourage them to help one another and be ready to adapt in real time to their needs. Including breaks Schedule regular breaks to help maintain energy and focus, especially important in demanding or mixed-ability groups. Breaks also give space for informal support and processing of new information. Session structure Design each session to include a balance of: Instruction (e.g., step-by-step demonstrations), Group work, and Hands-on practice. Begin by demonstrating a task clearly. Then allow learners to practice independently or in pairs, encouraging collaboration and shared learning. Language and accessibility considerations Ensure the language used is clear and appropriate for all learners. Use plain language, visual aids, and step-by-step demonstrations to support those with limited proficiency. Use automatic translation apps and encourage learners to support each other with their language skills. When using video materials, enable automatic subtitles or translations in relevant languages. Be aware that learners may have their devices set to languages you don’t understand. Also note that some participants may have limited or no reading and writing skills. Adapt your approach accordingly by incorporating spoken instructions, demonstrations, and visual support. Between and After Training Sessions Build Peer Support During the training, learners are encouraged to offer peer support and teach each other through group and pair discussions. At the end of the training, the trainer can reinforce group spirit by sharing collective feedback, taking a group photo, recording a short video, etc. Set Up a Communication Tool: Select a tool for staying in touch with learners and sharing materials (e.g., a WhatsApp group). Instead of manually adding people, encourage learners to join using a QR code. WhatsApp’s camera scans the code, and no separate reader is needed. Create a group and go to 'invite via link' in the settings. After generating the link, you can share it with a QR code for easy joining. Continuous Support If the training is organized over a different time period, it is important to make sure learners are not left alone. Thus, clearly communicating about the next training session, contact person, and possibly providing individual guidance time is a way to keep the motivation and connection with the learners. It is also good to remember that learners' life situations can affect their participation. Engagement and Feedback Pair discussion on expectations: Talk in pairs about hopes for the training content. Go through the answers together and note them. Define personal goals: What would the learner like to learn in this course? Write it down and revisit halfway and at the end of the course. As the course progresses, ask if any skills needed have emerged in the group that could be included. How to Collect Feedback & Evaluate 🤔 Sample Evaluation & Feedback Questions List the 3 most important things you learned (alone or in pairs) What was good about the training? What new things did you learn? What was useful for you? What do you want to learn next? What would you have liked more of? What did you not like? Self-assessment (Oral or Written) Self-assessment can be done through writing or discussion, depending on language proficiency. The goal is to observe the learner’s experience and identify the knowledge and skills gained. The facilitator can take notes. The facilitator may support reflection with guiding questions and share their observations. Guided Group Evaluation & Feedback Discussion Materials needed: Sticky notes and flipboard Total duration: about 30 min Divide participants into smaller groups of 2–3. Provide discussion prompts, such as: “What did I learn during the training?” Groups may write on flipcharts or post-it notes. Discuss in small groups for 10–15 minutes. Share thoughts with a full-group discussion. For example, each small group presents its notes to everyone. Focus can be on personal learning and growth (“What did I learn, what do I want to learn next?”) The trainer can ask each group to write them in a sticky note and put them on the flip board to document their learning and for organizing next training sessions. Self-assessment tree Materials needed: Papers and pens A tree metaphor for visualizing what learners have learnt: Roots = Basic knowledge Leaves = Key insights and discoveries Created from written reflections and shared discussions. Learning journal or portfolio Materials needed: Paper/ notes or digital documents. Ongoing during the training Learners document what they learn over time. Prompts may include: What did I learn? What does this knowledge mean to me? How can I use what I learned? What remains unclear? What do I want to learn more about? Facilitators can provide structured questions or encourage participants to take free-form notes. At the end, learners may share their journals with the group or the trainer. Feedback survey templates Feedback survey on a PDF or Word document (Finnish), the Life Skills Model for All Feedback survey on Microsoft Forms (English, Finnish) Certificate Templates Certificate for training participants - Template on Canva Certificate for trainers - Template on Canva Review the templates and adjust them as needed to suit your needs. How to Support Learners in a Digital World 🤝 Ways to Learn Digital Skills Learning digital skills can take place in different formats, such as: Individual support Group guidance Training sessions Online courses In a familiar context, you may have asked a family member or friend for help using a smartphone or computer, or they may have asked you for support with something digital. It's important to remember that learning digital skills can happen in both informal and formal settings. Digital Support Begins with Openness and Experience Anyone can offer support wherever help with learning digital skills is needed, if people have: Some digital skills – they don’t need to be an expert Personal experience with challenges using digital services or devices A willingness to help others as a peer The ability to support others in using digital tools and equipment The capacity to engage with and understand different kinds of learners Digital Courage: Building Confidence in a Digital World What digital courage means Digital courage is the everyday willingness to explore and try out new or updated digital devices, tools, and services. It’s about becoming more comfortable and confident using them—even when things feel a little unfamiliar or uncertain. Why digital courage matters Digital courage helps people gently step into new digital worlds, even when they feel unsure at first. In a fast-changing digital environment, it gives us the confidence to try, learn, and grow, especially important for those who may have had frustrating or discouraging experiences in the past. With digital courage, each small step becomes a doorway to greater independence and ease in everyday life. The role of trainers and digital supporters As a trainer or supporter, encouragement can make all the difference. By offering a warm, welcoming space where it’s okay to make mistakes and ask questions, we help learners feel safe and supported. More than just teaching skills, we are helping to build trust, spark curiosity, and strengthen belief in one’s own ability to learn and succeed in the digital world. Source: Digital Skills Report 2022, Digital and Population Data Services Agency Building Peer Support Peer – Peerness A peer is someone who shares a similar life situation or has comparable experiences. Peerness means sharing both the experience and the sense of mutual understanding with one another. Support With the right support, people are empowered to learn and succeed in doing things independently. Aim of peer support Peer support helps individuals recognize and build on their own strengths and resources. The goal is to encourage and guide others toward active and participatory roles in their communities or activities. Respecting Privacy and Personal Data As a digital support or trainer, you may come across sensitive personal information while guiding learners. Here’s how to handle these situations responsibly: Always maintain confidentiality Support learners discreetly and respectfully, especially when personal data is visible. Never share or discuss private information or documents with anyone else. Always keep private information confidential. This responsibility continues even after the support or training session ends. Let the learner stay in control Learners must always perform strong electronic identification themselves, using methods such as: Online banking credentials Mobile certificates Certificate cards If accessing personal data is necessary to provide support, continue only with the learner’s clear permission. Know your role and limit You are there to help with how to use digital services, not to interpret or influence the content (e.g. benefit applications or financial decisions). If the learner needs advice beyond technical guidance, refer them to the official service provider. People’s Learning Styles People Learn in Different Ways Everyone has their own learning style, often involving a mix of methods. To support different learners effectively, it’s important to use a variety of teaching approaches and exercises. One useful model to consider is VARK, which describes four common learning styles: Visual: learning through images, diagrams, colours, and spatial understanding Auditory: learning through listening, discussions, and spoken explanations Reading/Writing: learning through reading texts and writing notes or summaries Kinesthetic: learning through doing, movement, and hands-on experiences Source: VOCABULARY – Digi Teachers In practice, most people benefit from a multimodal approach, combining different styles to enhance understanding and retention. Reflection Think About Your Own Learning Experience What helps you learn best? Which learning styles or tools work for you? What doesn’t work well for you? How to Boost Learning How can we create a learning environment that supports all learners? What kind of environment works best to support others in their learning journey? Communication in Guidance Effective guidance, especially in digital skills training, relies not only on what we say but also on how we interact with others, both verbally and nonverbally. Nonverbal communication (Communication without words) Nonverbal cues strongly affect how people receive support. Pay attention to: Facial expressions and gestures: Are they friendly, calm, and open? Eye contact and body language: Show presence and attentiveness without overwhelming. Volume and tone of voice: Keep it calm, warm, and respectful. Liveliness and speed of speech: Speak clearly and slowly enough to be understood. Physical distance: Respect personal space; adjust based on cultural and personal comfort. Verbal communication Use plain language when appropriate: Avoid jargon and overly technical terms. Make use of pauses and supportive words: Give time for processing and reflection. Verify accuracy: Double-check that the information you provide is correct. Practice active listening: Be present and reflect on what others say in order to understand the messages clearly. Active Listening Give time Let the learner explain their situation in their own words. Don’t rush—giving time shows that their concerns matter. Be on their side Show that you’re solving the problem together, not from a higher position. Use encouraging body language and a calm presence. Show support through nonverbal signs Think about what kind of gestures, tone, and posture show you are listening and supportive. Avoid signaling frustration or impatience. Keep listening, even when you think you know the answer Listen until the learner feels heard and understood. Even if you know the solution, pause briefly before responding. This helps prevent the person from feeling interrupted or dismissed.

Contact us Who is the toolbox for? The DigiUp Toolbox supports those who guide adult migrant women in building confidence with digital skills. It provides practical, adaptable materials that make learning accessible and relevant to everyday life, from searching for jobs to using digital tools at work. By focusing on learning together, the toolbox helps create supportive environments where both trainers and learners feel empowered to grow. Why we focus on strengthening digital skills Beyond the workplace, basic digital skills are essential for everyday life—from buying public transportation tickets and booking appointments to applying for housing or study places—because many essential services are now primarily available online. Promoting digital inclusion is therefore not just a matter of efficiency but also a question of equity, social participation, and empowerment for all. Join our mission of promoting digital inclusion Development of the Toolbox Project The project is funded by the Nordic Council of Ministers for the period of March 2025 to March 2026. It focuses on enhancing the digital skills of migrant women to support their access to employment and improve social inclusion across the Nordic and Baltic regions. By equipping trainers, educators and community members with a co-created, multilingual toolbox, the project strengthens their capacity to deliver effective, inclusive digital skills training. Piloted in Denmark, Estonia, Finland and Norway, the toolbox is designed to be scalable and sustainable, supporting long-term integration and empowerment of migrant women. The toolbox's framework and materials are developed based on the Life Skills Model for All (Kaikkien-mallit, available in Finnish ), which emphasizes learner-centeredness and ensures that learning connects directly to real-life situations. Understanding learners' needs, backgrounds, and interests is at the heart of successful training. Additionally, the toolbox promotes shared learning, where everyone contributes their knowledge and skills. Parts of the trainers guide and training materials have been proofread and refined with the support of ChatGPT. Toolbox Project Worker Yuri Kitaba Expert | DigiUp Programme +358 (0)50 375 1203 yuri.kitaba@moniheli.fi Our Partners City of Vantaa The Employment Office of the City of Vantaa provide guidance on job-seeking and information on vacancies and training. They bring their expertise in supporting migrants in employment to the project. Job Seeking and Employment | Vantaa Wecode Platform The WeCode platform serves foreign nationals who have moved to Finland to adapt to the IT sector, develop themselves, make new friendships and thus integrate better into Finland. WeCode Platform The Neighbourhood Mothers programme run by Nicehearts ry is a peer support volunteer activity for women who have moved to Finland and organizes group activities, helps women and contributes to Finnish society. Neighbourhood Mothers ReDI School of Digital Integration is a non-profit tech school providing migrants and marginalized locals free and equitable access to digital education. ReDI School Denmark Tallinn Migration Centre is offering comprehensive support and various kinds of activities for Tallinn residents with migration backgrounds. Tallinn Migration Centre MiR is a network of parents and guardians of children and young people from diverse ethnic and cultural backgrounds. Their aim is to support ethnic minority families through providing guidance and counselling in the areas of school, family life and Norwegian society. Homepage MiR Reference Group The Lifelong Learning Foundation sr. (the Kvs Foundation) is a non-affiliated organisation with a focus on lifelong learning and the concept of Sivistys. They share expertise from developing the Life Skills Model for All, especially digital skills trainer models as well as pilot training on basic digital skills with women with migrant backgrounds. Website Sivis Study Centre is a nationwide institution for liberal adult education in Finland. They share expertise from developing the Life Skills Model for All, especially digital skills trainer models. Website Helsinki Finnish Adult Education Centre (Helsingin työväenopisto) Helsinki Adult Education Centre is the city’s own educational institution and cultural venue for adults. They offer a variety of courses, including digital skills courses. Website Omalle Uralle Project, Finnish Refugee Council provides tailored information and support to help women with migrant backgrounds find their direction in Finland. The project helps participants identify the right services and build their own career paths through guidance, training, and practical support. Project website Trust-M Project aims to understand how trust, inclusion and equality are present in current digital public sector services from a migrant perspective. It will create alternatives for novel digital public sector services that could upkeep trust and respect human rights. Trust-M project website Digidel is a website for instructors in basic digital skills. You can find free resources for use in teaching situations, as well as tips for instructors in Norwegian as well as in multiple languages. It is operated by the Directorate for Higher Education and Skills (HK-dir). Digidel Nordic Network for Lifelong Learning (NLL) supports Nordic cooperation in policy development and implementation regarding lifelong learning and competence development. NLL is a collaborative platform for adult education providers and policy makers. Website