top of page

Everyday digital services in Finland

est. 45 min

 💡 After this training:

  • The learner is able to identify the methods of strong identification. 

  • The learner will acquire the skills to use e-services.

  • The learner knows how to protect their personal information and privacy.

👀 How to coordinate this training:


  1. Discussion

Let's discuss together about electronic identification:

  • What is electronic identification?

  • Where have learners encountered it, and do they know how to do it?

  • Why is it needed?

Discuss together about different e-services and its use:

  • Which of these services have you used before?

  • What do you use them for?

  • Is it easy to navigate the services? What kind of challenges do you have with using the e-services or mobile applications?

2. Emphasize privacy & safety

These services often contain very personal information.


No one is required to show their own data during class.


Use practice examples, trainer’s demo accounts, or screenshots instead of real logins.

  1. Demonstrate and go through the main features

Pick one service to explore as a group. Example structure using Kela:

A. Show the Video First (5–10 min)

  • Pause where needed to check understanding.

B. Go Step-by-Step Together

  • Open the Kela front page or use the video for demonstrating.

  • Show how to:

    • Log in (Bank ID or Mobile ID)

    • Find benefit applications

    • Check messages


Materials needed:

Computer 💻

Mobile phone 📲




👋🏽  Join the Community

Ideas on how to create better training?  

Would you like to share how your training went?

Join our community of digital skills trainers from the button below. 

✨ Digital skills training about strong electronic identification and e-services

 

Strong electronic identification

Video language 🇬🇧


Suomi.fi e-Identification is a strong identification service which enables you to log into the electronic services of public administration in Finland.


More information: What is Suomi.fi e-Identification? (Suomi.fi)



Materials in Finnish

Suomi.fi


video language 🇫🇮


Suomi.fi Web Service helps citizens and entrepreneurs in different situations. In Suomi.fi, the information, instructions and services you need to take care of matters have been compiled in one address.


After identification into Suomi.fi, you can communicate with different organisations, grant and request mandates and check the data registered on you.


Suomi.fi messages

video language 🇬🇧


Suomi.fi Messages lets you receive official letters and decisions from authorities securely online instead of by paper mail.


Kela

video language 🇫🇮


Kela is Finland’s social security service where you can apply for benefits, send documents, and check decisions online.


  • Plain Language Material 🇫🇮 Asioi Kelassa (⁠SelkoDigi - opiskelumateriaalit)


MyTax (OmaVero)

video language 🇫🇮


MyTax (OmaVero) is an online tax service where you can check your tax information, get a tax card, and manage your taxes


  • Plain Language Material 🇫🇮 Hanki verokortti (⁠SelkoDigi - opiskelumateriaalit)


Wilma

video language 🇫🇮

More videos🇫🇮 🇬🇧 and other languages Video playlist by Helsingin kasvatus ja koulutus


Wilma is an online school communication system used by students, parents, and teachers to follow studies, messages, and school information.



Maisa

video language 🇫🇮


Maisa is a digital health service where you can book appointments, send messages to healthcare professionals, and view your health information.



ree

Link 🇬🇧 What is Maisa and what activities are available?


MyKanta (OmaKanta)

video language 🇫🇮


MyKanta (OmaKanta) is a national health service where you can see your prescriptions, medical records, and test results online.



Online Banking


Online banking allows you to manage your money, pay bills, and identify yourself securely when using digital services.




Crisis Management

Crisis management services on Suomi.fi provide instructions on how to prepare for emergencies and act safely in crisis situations.




Open Badge: Communication and services

Discover how to use this training material together with other themes to help learners earn the Open Badge.

Badges allow learners to demonstrate the skills they have gained and showcase their achievements. Learn more by clicking the button below.



bottom of page