Everyday digital services in Estonia

1. Discussion

Let's discuss together about electronic identification:

• What is electronic identification?

• Where have learners encountered it, and do they know how to do it?

• Why is it needed?

Discuss together about different e-services and its use:

• Which of these services have you used before?

• What do you use them for?

• Is it easy to navigate the services? What kind of challenges do you have with using the e-services or mobile applications?

2. Emphasize privacy & safety

These services often contain very personal information.

No one is required to show their own data during class.

Use practice examples, trainer’s demo accounts, or screenshots instead of real logins.

3. Demonstrate and go through the main features

Pick one service to explore as a group.

A. Watch the Video First (5–10 min)

• Pause where needed to check understanding.

B. Go Step-by-Step Together

• Open the service's front page or use the video to demonstrate.

• Show how to:

  • Log in (e.g. Bank ID or Mobile ID)

  • Find benefit applications

  • Check messages