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Everyday digital services in Denmark
est. 45 min
💡 After this training:
The learner is able to identify the methods of strong identification.
The learner will acquire the skills to use e-services.
The learner knows how to protect their personal information and privacy.
👀 How to coordinate this training:
| Let's discuss together about electronic identification:
Discuss together about different e-services and its use:
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2. Emphasize privacy & safety | These services often contain very personal information. No one is required to show their own data during class. Use practice examples, trainer’s demo accounts, or screenshots instead of real logins. |
| Pick one service to explore as a group. Go Step-by-Step Together
|
Materials needed:
Computer 💻
Mobile phone 📲
Open Badge: Communication and services
Discover how to use this training material together with other themes to help learners earn the Open Badge.
Badges allow learners to demonstrate the skills they have gained and showcase their achievements. Learn more by clicking the button below.
✨ Digital skills training about strong electronic identification and e-services
MitID is Denmark’s national digital ID system, used for secure online identification and
signing. It replaced the older NemID system.
In short:
Digital identity: MitID lets you prove who you are when logging into public services (like Borger.dk, Skat.dk, or your municipality) and private services (like online banking).
How it works: Most people use the MitID app, which generates codes or requires approval when you log in. There are also alternatives like a code display device or chip if you don’t use a smartphone.
Security: It provides strong authentication, ensuring that only you can access your sensitive data or sign digital agreements.
Digital signing: With MitID, you can sign documents and contracts electronically, and the signature is legally binding in Denmark.
Use across sectors: Both public authorities and private companies (like banks, insurance firms, pension providers) use MitID for login and secure communication.
Borger.dk is the official citizen portal of Denmark, a public website where citizens can access
information and digital self-service solutions from the Danish public sector.
Public services: You can handle tasks like changing your address, applying for childcare, checking your tax information, or booking a new passport appointment.
Secure login: Many services require logging in with MitID (previously NemID).
Information hub: It gathers official guidance and information on topics such as healthcare, education, family, pensions, and benefits.
One-stop portal: Instead of visiting multiple municipal or state websites, Borger.dk acts as a single entry point to all citizen-related services.
Digital Post access: From Borger.dk you can also access your Digital Post (including e-Boks if that’s your chosen provider). So, where e-Boks is primarily a digital mailbox, Borger.dk is more like the main service portal where you manage your interactions with the Danish public sector.
E-boks.dk is a digital mailbox in Denmark where citizens and companies can securely receive
and store mail from both public authorities and private businesses.
Digital mail: You receive letters from, for example, the tax authority, your bank, insurance companies, or other authorities directly in e-Boks instead of on paper.
Security: Everything is protected with NemID or MitID login.
Archive: You can save and organize your documents digitally, so they’re always
accessible.
Accessibility: You can log in via www.e-boks.dk or through their mobile/tablet app. For most citizens in Denmark, e-Boks is a mandatory part of Digital Post, which the authorities use to communicate with you.
Sundhed.dk is Denmark’s official public healthcare portal, giving citizens access to their
personal health information and digital health services.
Health records: You can see your medical history, hospital records, vaccinations, prescriptions, and test results.
Communication: You can exchange messages with your doctor or hospital departments.
Appointments: It allows you to book, change, or cancel medical appointments.
Prescriptions: You can view current prescriptions and renew them online.
Health information: It provides official guidance and knowledge about diseases, treatments, and healthy living.
Secure login: Access requires MitID, since it contains sensitive personal health data.
Min Læge (which means “My Doctor”) is a mobile app in Denmark that connects you directly
with your own general practitioner (GP).
Direct access to your GP: The app is linked to your registered family doctor (general practitioner).
Appointments: You can book, change, or cancel consultations.
Prescriptions: Request prescription renewals directly in the app.
Messaging: Send secure messages to your doctor or clinic staff.
Overview: See your upcoming appointments, vaccinations, and other relevant health info.
Secure login: Just like other health services, it requires MitID login for security.
Summary and connections
MitID – The Digital Key
Foundation of the whole system.
You use MitID to log in securely to all the other services: Borger.dk, e-Boks, Sundhed.dk, Min Læge, banks, etc.
Ensures identity verification and enables legally binding digital signatures.
Borger.dk – The Citizen Portal
Acts as the front door to the public sector.
From here you can access services like changing your address, applying for benefits, or checking tax.
It also gives access to Digital Post (where you can choose e-Boks or another provider as your mailbox). Requires MitID login.
e-Boks – The Digital Mailbox
Your secure mailbox for letters from authorities (via Digital Post), banks, and private companies.
You can log in directly at e-Boks.dk or via Borger.dk.
Requires MitID login.
Sundhed.dk – The National Healthcare Portal
Your personal health portal: medical records, prescriptions, vaccinations, test results, and hospital communication.
Nationwide access to official health information and personal medical data.
Requires MitID login.
Min Læge app – Your GP in Your Pocket
A mobile app connected to your own general practitioner (family doctor).
Let you book appointments, renew prescriptions, and send secure messages directly to your GP.
Syncs with the broader health system (Sundhed.dk contains the national overview, while Min Læge focuses on your GP).
Requires MitID login.
How they connect ✅
MitID is the key you use everywhere.
Borger.dk is the gateway to most public services (including Digital Post → e-Boks).
e-Boks is your mailbox (letters and messages from authorities & companies).
Sundhed.dk is your healthcare portal (all medical records and national health services).
Min Læge app is your personal doctor’s app, which complements Sundhed.dk by focusing on day-to-day contact with your GP.