Open Badge Path: Choosing and using devices est. 3 hours 💡 After this training: The learner can use the most common digital devices, their basic functions, and adjust settings. The learner can identify and select a device (e.g. computer, tablet, phone) according to its intended use. The learner is equipped with the skills to use a mobile device. The learner will be able to check whether they are connected to a wireless or wired network. The learner can identify and select the appropriate device (e.g. computer, tablet, phone). 👀 How to coordinate this training: 1. Learn the content of the Open Badge Badges provide a means for learners to demonstrate the skills they have acquired. Upon completion of the training, learners can earn badges to showcase their digital competencies, which may be helpful when applying for jobs or advancing in their careers. These badges can also be an inspiring way to acknowledge personal growth in the digital world.Learn more about digital skills badges on the Finnish Digital Agency's website: English Finnish Swedish 2. Plan the training content Check the list of training materials connected to the open badge questions. You can organize the training sessions by using the listed content and then reviewing the open badge questions together during the session, or assign them as homework.Make sure to reserve time for a break in the training. Introduce the badge to learners and reserve time for creating a profile Allocate time for learners to create Open Badge Passport accounts and learn how to handle badges. ✨ Training materials related to the Open Badge on choosing and using devices www.digiuptoolbox.com Best uses of mobile devices and computers | ToolBox www.digiuptoolbox.com Get acquainted with different devices | ToolBox www.digiuptoolbox.com Using and customizing mobile device features | ToolBox www.digiuptoolbox.com Which network are you connected to? | ToolBox Review exercise 1. Form a small group and distribute the questions Distribute the questions so that, for example, each group gets one question. In more advanced groups, you can assign multiple questions per group. Go through all the answers together. Questions What is a computer better suited for? List 3 things. What is a mobile device better suited for? List 3 things. Why might a computer not be working? List 3 possible reasons. Where can you find a wireless network? A. On a computer? B. On a mobile device? How can you connect to a wireless network? A. On a computer? B. On a mobile device? Materials needed: Computer 💻 Mobile phone 📲 Pen & Sticky notes or paper 📝 Digital skills badge (EN) Digital skills badge (FI) Digital skills badge (SV)

👀 How to coordinate this training: 1. Discussion in a group Discussion: Do you use any instant messaging apps like WhatsApp, Viber, Messenger, or Telegram a lot? What kind of communication do you use it for? Do you like using instant messaging services? Extra discussion regarding privacy and safety Who can see your instant messaging application's profile photo and last seen? Do you know how to change that? What would you do if you got a message from a stranger? Would you reply or block them? Do you know how to block or report someone on the application? Why might this be useful? Is it safe to share your address or bank details on instant messaging apps? What kind of information should you not share? Have you heard of "scam" or "fake" messages? What should you do if a message looks suspicious? Materials needed: Computer 💻 Mobile phone 📲 Instant Messaging Apps est. 60 min 💡 After this training: The learner gains the courage to use applications. ✨ Digital skills training about instant messaging apps WhatsApp Video language 🇬🇧 Material in Finnish Video 🇫🇮 Ota Whatsapp tehokäyttöön (Yle Digitreenit) Demonstration Tips 💡 Open a chat and send a text message Record and send a voice note Share a photo or video from the gallery Create a group and explain its purpose Make a voice or video call Adjust privacy settings (e.g. last seen, profile photo) Use a second phone or demo account to simulate two-way communication, if possible Encourage learners to try sending each other a message or photo 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions

Getting to know and use AI est. 90 - 120 min 💡 After this training: The learner is able to understand the basics of artificial intelligence The learner is able to explain how artificial intelligence can be used in personal and professional life. 👀 How to coordinate this training: You can plan a training session based on the suggested content below. You can provide training by following the list in order or selecting and choosing relevant parts. ✨ Training path on AI www.digiuptoolbox.com What is Artificial Intelligence (AI)? | ToolBox www.digiuptoolbox.com Effective use of chat-based AI tools | ToolBox

How to find reliable online resources est. 45 mins How to find reliable online resources est. 45 mins 💡 After this training: The learner is able to assess the reliability of digital content. The learner is able to identify how copyrights are related to information and information sharing. 👀 How to coordinate this training: 1. Demonstrate and explain Use the tips below for demonstrating and explaining how to search for an image online that is reliable and copyright-free. 2. Discussion Discuss in a group or write your answers on paper, in an email message or a Word file. Save the file to your computer or to a cloud service (e.g. Google Drive and OneDrive). Why can't you always trust the information you find on the internet? What kind of information do you check before clicking after searching on a browser? How can you make sure a video you found online is reliable? Why can't you copy an image from the internet to your own post/ social media? Materials needed: Pen & Paper or Word Processing Software 🖌️ Computer 💻 ✨ Digital skills training about copyright and reliability Materials and resources in English🇬🇧 Link with a checklist 🇬🇧 Evaluating Online Resources: The Complete Beginner's Guide Link with a checklist 🇬🇧 Be social media smart: Is seeing believing? - BBC Bitesize Link with a checklist 🇬🇧 Tips for spotting fake news online - BBC Bitesize Materials and resources in Finnish 🇫🇮 Video 🇫🇮 Tiedonhaku internetistä: tekijänoikeudet ja luotettavuus (Osuvat Taidot) Link with a checklist 🇫🇮 dentify reliable news - ask these 7 questions, Tunnista luotettava uutinen - kysy nämä 7 kysymystä (Yle) Link 🇫🇮 How to find freely usable images online, Näin löydät netistä vapaasti käytettäviä kuvia – Kuvat ja videot (Yle) Plain Language Presentation Slides 🇫🇮 Tiedonhaku, DelkoDigi-hanke (SelkoDigi - opiskelumateriaalit) Explanation tips 🧾 Not everything online is true and reliable Anyone can publish anything on the internet. There are both facts and opinions, and sometimes, false or misleading content. How to check if information is trustworthy What makes a source reliable: Is it a well-known organization or news site? Is there an author? Date? Is it written clearly and professionally? What to look for before clicking on search results Title: Is it related to your question? Website: Does the link come from a site you know or trust? Description: Does it explain what you expect to find? How to verify a video is reliable Check: Who posted it? What channel? Look: Does it have lots of strange comments or unclear facts? Ask: Can you find the same information on another trusted site? Why you can’t copy any image from the internet Most images are copyrighted, which means someone owns them. Even if it’s online, using it without permission (especially in public posts) can break rules. Step-by-step demonstration: How to look for reliable resources ✅ Step 1: Ask a Simple Research Question Example : “What's the weather forecast?” or “How can I apply for a passport?” Encourage learners to think of real-life questions they may want to look up. Step 2: Open a Search Engine (e.g. Google or Bing) Show how to: Use a clear, short phrase in the search bar. Avoid typing long questions like “I need help getting a passport.” Step 3: Scan the Search Results Carefully Teach learners to check three parts of each result: Title – Does it match what you’re looking for? Web address (URL) – Is it a trusted domain (e.g., .gov, .edu, country's shorten code like .fi, ee, dk, or major organizations)? Snippet/Preview – Does it explain what the page is about in a clear way? Tip: Skip links with titles like “You won’t believe this!” or unfamiliar names. Step 4: Click on a Reliable-Looking Link Choose a site to explore. Show the learners how to: Identify who made the website. Look for an “About us” or “Contact” page. Check the date of the article or post. Step 5: Compare with a Second Website Open another site with the same information. Possible questions to ask: Are the answers similar? Which site seems more professional or official? Is there anything suspicious (ads, popups, strange language)? Step 6: Explain Red Flags for Unreliable Content Poor design or spelling errors No author or contact info Extreme claims Lots of ads or pop-ups Comments disabled or very angry comments Step-by-step demonstration: Finding copyright-free images 📷 Step 1: Explain Why Copyright Matters Start with a short explanation: “Most images on the internet are owned by someone. If you copy them without permission, it can cause problems—even legal issues. But there are some images that are free to use, and we’ll learn how to find them.” Optional tip : Show an example of a copyrighted image vs. a copyright-free one. Step 2: Open Google Images Go to: https://images.google.com Instruct learners to type a simple search term . Example: “Sunset” or “Computer” Step 3: Use Tools to Filter Usage Rights After the results appear, click on the “Tools” button below the search bar. A new menu will appear below—click on “Usage rights” . Select “Creative Commons licenses” (or “Labeled for reuse”, depending on language settings). These images are safer to use in presentations or projects. Step 4: Click on an Image and Check the Source Click one image to open it. Then click “Visit” or “Go to page” to open the website where the image is hosted. Check if the website confirms that the image is free to use (some may still require credit to the author). Tip: If it’s not clear, do not use the image . Step 5: Show Trusted Free Image Websites (Optional) Introduce learners to safe sources with fully copyright-free images: https://pixabay.com https://unsplash.com https://www.pexels.com These sites are especially useful because: All images are free to use No need to check licenses for each one Easy to search in many languages Open Badge: Searching and evaluating information Discover how to use this training material together with other themes to help learners earn the Open Badge. Badges allow learners to demonstrate the skills they have gained and showcase their achievements. Learn more by clicking the button below. Read more about Open Badge 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions

How to use word processing applications est. 90min 💡 After this training: The learner is able to choose and use word processing applications. The learner is able to create text documents in accordance with the standard. 👀 How to coordinate this training: 1. Demonstrate and explain Watch the video or you can demonstrate the word processing of your choice using the list of features. The videos and the list of features to go through for demonstrations help you plan how to explain them step-by-step. 2. Discussion questions and check everyone's answers together. Discuss the following topics together: Have you used a word processor before? What have you used it for? For what purpose can the word processor program be used? 3. Exercise Check the instructions below, or here is a short explanation. 1) Select one (1) word processing application and open a new document. 2) Create a text document in accordance with the model and instructions. 3) Save the text document on your device or cloud service. 4. Additional exercise Use a cloud service like Google Drive or OneDrive, make a folder and move the document to the folder. Share the document with the trainer. Watch the video on how to use Google Drive or Beginner's Guide to OneDrive for Windows demonstrate it on your computer. Materials needed: Computer 💻 Mobile phone 📲 Account for a word processing application ✨ Digital skills training about using word processing applications Microsoft Word Video language 🇬🇧 Materials in Finnish Video 🇫🇮 Word perusteet (Osuvat taidot) Video 🇫🇮 Word peruskäyttö (⁠SelkoDigi - opiskelumateriaalit) Plain language material 🇫🇮 Wordin perustoiminnot (⁠SelkoDigi - opiskelumateriaalit) Plain language material 🇫🇮 Tervetuloa digitaloon! (KVS Foundation) as well as item 4 "asiakirjat" Plain language material 🇫🇮 Word-harjoitus (⁠SelkoDigi - opiskelumateriaalit) TWordWall Game 🇫🇮 Understanding the features of Microsoft Word, specifically on text formatting, Matching game Materials in English WordWall Game 🇬🇧 Understanding the features of Microsoft Word, specifically on text formatting, Matching game Google Docs Video language 🇬🇧 WordWall 🇬🇧: Icon and functions: Choose, Drag and Drop List of features for demonstrations 📄 Basic Document Management New document Save & Save As Open existing document Basic Text Skills Typing and deleting text Selecting text Undo/Redo mistakes Core Formatting Changing font size and style Bold, italics, underline Aligning text (left, center) Organizing the Document Creating simple bullet points Renaming the file clearly Saving and Closing Saving progress during work Closing the document properly Instructions for the exercise 1. Choose a word processing application and open a new document. 2. To the document header, type your own name (First name Last name) and the document´s name (Exercise). Add both the page number and the current date to the header according to the model. 3. Type the rest of the text according to the model using the correct document layout. 4. Add a numbered list. Instead of the lines, type three (3) office applications that are suitable for work and study purposes. 5. To “In this exercise I am using the following application: __________________.” instead of the line, type the name of the word processing application you are using. 6. Choose, in your opinion, the most important office application and make it bold. 7. Save the document to your own device or to a cloud service. Task description for using and managing a word processing application (TIEKE) Open Badge: Using and managing application Discover how to use this training material together with other themes to help learners earn the Open Badge. Badges allow learners to demonstrate the skills they have gained and showcase their achievements. Learn more by clicking the button below. Read more about the Open Badge 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions

Two-factor and Multi-factor authentication est. 30 mins Two-factor and Multi-factor authentication est. 30 mins 💡 After this training: The learner knows how to protect the account they use with a strong password and two-factor authentication. 👀 How to coordinate this training: 1. Watch the video or demonstrate logging into an account with 2FA 2. Discussion as a whole group or in a small group Do you know what 2FA (two-factor authentication) and MFA (multi-factor authentication) mean? Do you use 2FA or MFA to protect your accounts (like email, banking, or social media)? Why should we use 2FA or MFA when logging in? Additional task Decide on one service to check for how to set up a 2FA or MFA, such as a social media account, short message applications that are familiar to the learners. Materials needed: Computer 💻 Mobile phone 📲 ✨ Digital skills training about two factor authentication video language 🇬🇧 Link 🇬🇧 What is 2FA? A simplified guide for safer logins - Norton Material in Finnish Video 🇫🇮 Vahva tunnistautuminen Authenticator sovellus Suomenkielinen tekstitys (HUS Helsingin yliopistollinen sairaala) Plain Language Presentation Slide 🇫🇮 Monivaiheinen tunnistautuminen Page 8 (SelkoDigi opiskelumateriaalit) Simple Explanation Explain that 2FA = two checks (password + one more step). MFA = can be more than two checks (password + code + fingerprint, for example). Demonstration Tips 1. Show a real login example Log in to an account (e.g., Google, Facebook, or Microsoft) and show: Entering the password (first step). Receiving a code by SMS, authenticator app, or email (second step). Emphasize: Even if someone steals my password, they still need the code. 2. Demonstrate different factors You can show three main categories of factors: Something you know → password or PIN. Something you have → phone or security key. Something you are → fingerprint or face recognition. Tip: Write these three on a flipchart or slide while showing examples. 3. Role play with learners Ask one participant to pretend to “steal your password.” Then show that they still can’t log in without your phone to receive the code. This makes the benefit very clear. 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions

Best uses of mobile devices and computers est. 90 min 💡 After this training: The learner can identify and select the appropriate device (e.g. computer, tablet, phone). 👀 How to coordinate this training: Getting familiar with the topic as a whole group Begin by asking: “What do you usually use your phone for? What about a computer?” You can also share your examples from their work, study, or family life to make it relevant. You could also show the same task (e.g., sending an email, applying for a job, Google Maps or mobile applications that are available as a browser version) on both devices. Depending on the learners' engagement and skill level, you can go directly to step 2 or continue the discussion as a whole group. Discussion in a pair or a small group Discuss and list three things that are easier on a mobile device and three things that are easier on a computer. Write down the options on the sticky notes. Discussion as a whole group Go through the groups' discussion results. Categorise the sticky notes into similar answers, e.g. on the wall, flipboard. Materials needed: Pen & Sticky notes 🖌️ Whiteboard / Flipboard or online tool like Flinga 📋 ✨ Digital skills training about the best use of a mobile device and a computer Examples of what's easier to do on a mobile device or a computer Easier on a Mobile Device (Smartphone or Tablet) 📲 Task Why It's Easier Taking and sharing photos or videos Built-in camera, instant sharing via apps like WhatsApp, Instagram, or email Using messaging and calling apps Apps like WhatsApp, Signal, Telegram, and Viber are optimized for mobile use Using GPS and navigation Real-time location via Google Maps especially for public transport Checking notifications quickly Push notifications make it easy to stay updated with messages, reminders, or app alerts Using mobile banking or payment apps Easy access to services like MobilePay, or online banking apps Voice input and voice assistants Speak instead of type using Google Assistant, Siri, or voice-to-text Taking photos of documents for online forms Snap and upload documents directly to public e-service, cloud services through app or browser Using apps with QR codes or barcodes Mobile is ideal for scanning QR codes (tickets, invoices, authentications) Easier on a Computer (Laptop or Desktop) 💻 Task Why It's Easier Typing long documents or emails Full-size keyboard and screen make writing CVs, cover letters, or long emails easier Filling out complex online forms Easier to read and navigate long or multi-page forms for public e-services Managing and organizing files Use folders, drag & drop, and desktop apps for better file control Using multiple tabs/windows at once Ideal for research, comparing jobs, prices, or having Zoom + notes side-by-side Participating in webinars or job interviews Stable setup for Zoom, Teams, Meet – better video/audio and screen sharing Creating or editing documents Better tools for formatting in Word, PowerPoint, Google Docs, Canva, etc. Accessing full website features Some websites (e.g., for applying for jobs or government services) work better on desktop Printing and scanning Easier to connect to printers/scanners and manage print settings Material in Finnish Plain language material 🇫🇮 Tervetuloa digitaloon! (KVS Foundation) Open Badge: Choosing and using devices Discover how to use this training material together with other themes to help learners earn the Open Badge. Badges allow learners to demonstrate the skills they have gained and showcase their achievements. Learn more by clicking the button below. Read more about the Open Badge 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions

Everyday digital services in Iceland est. 45 min 💡 After this training: The learner is able to identify the methods of strong identification. The learner will acquire the skills to use e-services. The learner knows how to protect their personal information and privacy. 👀 How to coordinate this training: Discussion Let's discuss together about electronic identification: What is digital and electronic identification? Where have learners encountered it, and do they know how to do it? Why is it needed? Discuss together about different e-services and its use: Which of these services have you used before? What do you use them for? Is it easy to navigate the services? What kind of challenges do you have with using the e-services or mobile applications? 2. Emphasize privacy & safety These services often contain very personal information. No one is required to show their own data during class. Use practice examples, trainer’s demo accounts, or screenshots instead of real logins. Demonstrate and go through the main features Pick one service to explore as a group. Go Step-by-Step Together Open the service's front page. Show how to: Log in (e.g. Bank ID or Mobile ID) Find benefit applications Check messages Materials needed: Computer 💻 Mobile phone 📲 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions ✨ Digital skills training about strong electronic identification and e-services Digital ID In Iceland, electronic identification (eID) is widely used to access public and private online services. The national eID solutions are operated by Auðkenni. Electronic ID on a SIM card (mobile certificate) This eID is linked to an Icelandic phone number and has been available for many years. To get it, you usually need to visit a registration authority in person. Auðkenni App The Auðkenni App is a newer generation of eID (introduced in 2021). It is not tied to a phone number, but it does require an internet connection. People with an Icelandic passport can activate the app through self-service, anytime and anywhere; others can activate it via a registration authority. More information about the available eID types is available from Auðkenni: https://www.audkenni.is/en/information/types-of-digital-ids Public Service Portal Ísland.is is the main public service portal in Iceland. It brings many government services together in one place, but some applications and processes still redirect you to the responsible institution’s own service. Portal: https://island.is/en Ísland.is is organised around life events (for example, parenting, employment, or moving). It guides users between related services and helps them find the right authority. Currently, dozens of public websites and institutions are connected to the portal and its logged-in services (My pages) and Digital Mailbox. Examples of everyday online services Healthcare: Heilsuvera Heilsuvera provides health information and guidance on topics such as diseases, prevention, and well-being. By logging in to “My pages”, users can access personal services such as booking appointments, renewing prescriptions, and sending secure messages to healthcare professionals (availability depends on the service/provider). Education and childcare services: Vala Many municipalities use Vala for services such as registration for early childhood education, primary and secondary schools, leisure centres, school meals, and youth programmes. With the Vala app guardians can typically view announcements, exchange messages with staff, check menus, and see calendars for their child’s preschool. Libraries: Leitir.is Leitir.is is a shared search portal for many Icelandic libraries and collections. Users can search for and reserve materials such as books, magazines, articles, music, visual materials, and items from special collections (availability varies by library).

Netiquette est. 60 mins Netiquette est. 60 mins 💡 After this training: The learner knows about online etiquette (netiquette). 👀 How to coordinate this training: 1. Watch the video together Discussion in a whole group, in a pair or in a small group After the video, let's discuss together: What do you think are good online manners? What things should you take into account when using the internet? What can't be published without permission? What kind of messages about another person are not allowed to be published? How should you participate in an online discussion? What should be done and what should not be done? Have you encountered bullying online? Or seen it? Materials needed: Pen & Paper 🖌️ Computer 💻 ✨ Digital skills training about netiquette Video language 🇬🇧 Material in Finnish Video 🇫🇮 Netiketti (Osuvat Taidot) Plain Language Material 🇫🇮 Nettietiketti Internetin käyttäytymissäännöt selkokielellä (Petri Ilmonen / Oppimateriaalikeskus Opike) Open Badge: Responsible action Discover how to use this training material together with other themes to help learners earn the Open Badge. Badges allow learners to demonstrate the skills they have gained and showcase their achievements. Learn more by clicking the button below. Read more about the Open Badge 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions

Sending a PDF attachment by email est. 45 min 💡 After this training: The learner knows how to send a file as an email attachment. The learner is able to convert a file into PDF format. 👀 How to coordinate this training: 1. Go through various ways If needed, explain what a PDF file is and when this format can be used and is good to use. 2. Exercise Option 1: Convert a Word processing file like Microsoft Word or Google Docs to PDF and attach it to an email message. Option 2: Scan a document with the phone and turn it into a PDF. Scan documents with your phone. Let's try it together: Google Drive application , Microsoft Lens application , iPhone's Notes application .. Save the documents on your phone. 3. Exercise continues Send an email to the trainer with an attachment. Make sure the document doesn't include any sensitive or personal information. Materials needed: Mobile phone 📲 Computer 💻 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions ✨ Digital skills training about creating and sending PDF files video language 🇬🇧 video language 🇬🇧 Link 🇫🇮 Näin skannaat kuitit ja tärkeät paperit talteen puhelimella (Yle DigiTreenit) Demonstration Tips Option 1: Convert a Word File (Word/Google Docs) to PDF & Email Demonstration Steps: Open the document in Microsoft Word or Google Docs. Show them the menu bar. Select “Save as PDF” (Word: File → Save As → PDF ; Google Docs: File → Download → PDF ). Demonstrate clicking and saving the file. Locate the saved PDF on your computer or Google Drive. Point out the .pdf file extension. Open email (e.g., Gmail, Outlook). Start a new message Click “Attach file” (paperclip icon) . Select the PDF you just saved. Send the email with the PDF attached. Trainer Tip: Send it to yourself first and show participants how it appears in your inbox. Option 2: Scan a document with a phone Preparation: Have a simple one-page document ready (e.g., flyer, form, or handwritten note). Demonstration Apps: Google Drive (Android/iPhone) Microsoft Lens (Android/iPhone) Notes app (iPhone) Demonstration Steps: Open the app (show participants where to find it on the phone). Example: In Google Drive, tap the “+” button → Scan . Point the camera at the paper and take a picture. Show how the app automatically crops and adjusts the image. Save as PDF in the app. Google Drive: Saves directly to your Drive. Microsoft Lens: Choose “PDF” and save. iPhone Notes: Tap “Save” → Share → Save to Files as PDF. Locate the PDF file on your phone. Demonstrate where it’s stored (Drive, Files app, etc.). Optional: Show how to attach it to an email or WhatsApp message. Trainer tip : Let participants practice scanning their own paper during the session. Save & share Save the document on the phone (in Files app, Drive, or OneDrive). Explain why it’s important to remember where it’s saved. Show sharing options : Email, WhatsApp, Google Drive link. Demonstrate pressing “Share” → choosing an app.

General Data Protection Regulation (GDPR) est. 30 mins General Data Protection Regulation (GDPR) est. 30 mins 💡 After this training: The learner is able to identify their rights and responsibilities in disclosing their own data to online services. 👀 How to coordinate this training: 1. Watch the video together or explain about GDPR using the website. Check which agency or authority is responsible for data protection in your country and read about what kind of rights citizens have. Choose one website that is commonly used and check the privacy policy, and discuss how your data is processed and protected. 2. Discussion as a whole group or in a small group Together, go through what the GDPR regulation is and what rights it gives to citizens. Have you ever read the full privacy policy before clicking “I Agree”? Why or why not? When using apps (e.g., social media, fitness tracking, banking), what kinds of data do they collect about you, and how do you feel about it? Have you ever refused to give consent? What happened? Can you think of a time when you regretted giving your personal data? In what kind of situations do you give consent to the use of your personal data? Think about your personal and work life situations. e.g. online shopping, newsletter subscription. Materials needed: Computer 💻 ✨ Digital skills training about General Data Protection Regulation (GDPR) video language 🇬🇧 Key concepts to explain 🧾 GDPR (General Data Protection Regulation) What it is: A law that protects personal data and privacy in the European Union. Why it matters: It gives people the right to control how their data is used by businesses, governments, and organizations. Trainer tip: Use analogies like "Your personal information is like your house. GDPR gives you locks on your doors and says who can enter." Personal Data 👤 What it is: Any information that can be used to identify you—name, email, photo, phone number, ID number, location, etc. Examples: Your email on a newsletter list, your address when ordering online. Consent ✅ What it means: You must give clear permission for your personal data to be collected or used. Trainer tip: Ask: “Have you ever clicked ‘I agree’ online without reading?” This is often how consent is given online. Data Processing What it means: Any action done to your data—collecting, storing, using, sharing. Example: A website saves your email to send you a receipt or future offers. Privacy Policy What it is: A document on most websites that explains how they collect, use, and protect your data. Where to find it: Usually at the bottom of the homepage under "Privacy Policy." Trainer tip: Show a live website and scroll to the footer to find the link. Data Protection Authority What it is: A national office that makes sure organizations follow data protection laws. Examples: Finland: Tietosuojavaltuutetun toimisto Estonia: Protection of personal data and privacy , Avaleht | Andmekaitse Inspektsioon Trainer task: Help learners find their country's authority and what it says about citizens’ rights. Citizen Rights under GDPR Right to access: You can ask what data an organization has about you. Right to correction: You can fix incorrect data. Right to deletion ("right to be forgotten"): You can ask for your data to be erased. Right to data portability: You can get a copy of your data. Right to object: You can say no to data being used for marketing or profiling. Open Badge: Communication and services Discover how to use this training material together with other themes to help learners earn the Open Badge. Badges allow learners to demonstrate the skills they have gained and showcase their achievements. Learn more by clicking the button below. Read more about the Open Badge 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions

How to create a CV est. 90 - 120 mins 💡 After this training: The learner understands the purpose and basic structure of a CV. The learner can identify what makes a good CV. The learner can reflect on their own skills, experiences, and goals. The learner knows how to make a CV. 👀 How to coordinate this training: Introduction to CV You can use various methods to introduce CV. Option 1: Intro Discussion Questions Why do you think employers ask for a CV? Imagine you are an employer and you receive 100 CVs. What do you look for first? Have you ever sent a CV before? How did you feel about it? What do you think makes a CV stand out in a positive way? What mistakes do you think could harm a CV? Do you think everyone should have the same CV for every job, or should it change depending on the role? Why? Option 2: Walk through CV sections: Contact info Summary / Profile Work experience Education Skills Option 3: Show sample CVs (strong vs. weak). You can search online for examples. Group activity : Divide into small groups; each group analyzes one CV section and suggests improvements. 2. Individual Self-Reflection Exercise Ask learners to write down answers on word processor of their choice to the following questions: Questions : Who are you? What are you doing now? (at school, at work, at home?) What kind of person are you? (e.g., friendly, proactive, courageous) What can you do – what are you good at? What jobs have you done? What kind of work would you like to do? What are you like as an employee? In which areas would you like to develop? (What do you want to learn?) What does work mean to you? What goals do you have when you think about the future? Finally, what would you like to say? Demonstration How to create a CV using: Word (with templates) Google Docs (with résumé templates) Canva (for design-oriented options) Walk through replacing template text with personal information. Exercise Participants start creating their own CVs in class using their self-reflection answers. The trainer gives support and feedback while circulating. Option: In-class : learners work directly in Word/Docs/Canva. Homework : learners draft or finalize their CV and submit for feedback. Materials needed: Computer 💻 Flipchart or whiteboard 📊 Account for word-processor applications and or Canva 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions ✨ Digital skills training about creating and writing a CV Trainer Tips: Introducing CV 1. Start with a relatable hook Ask: “Imagine you are an employer. You get 100 CVs for one job. How long do you think you look at each CV?” Explain: “This means our CV must make a quick, clear impression.” Tip : Use a short story, e.g., “I once saw a CV where the person forgot to put their phone number… guess what happened?” → This helps participants connect personally. 2. Define the CV simply A CV is not just a list of jobs → it is your personal marketing tool. The goal is to show your strengths, experience, and potential in a clear and structured way. 3. Highlight why it matters Employers often decide who to interview based only on the CV. A good CV shows: Professionalism (clear, mistake-free, well-structured) Relevance (skills and experience linked to the job ad) Personality (short profile/summary to stand out) Finland 🇫🇮 Materials Video 🇫🇮 Millainen on hyvä CV? 📝 Katso vinkit toimivan ansioluettelon tekemiseen 🙌 (Duunivinkit) Plain language material 🇫🇮 ⁠Ansioluettelo Wordilla (SelkoDigi - opiskelumateriaalit) Exercise list 🇫🇮 Kirjoitusharjoitus (Helsingin työväenopisto) Slides 🇫🇮 Opetusmateriaali (Helsingin työväenopisto) CV template on Google Docs 🇫🇮 CV pohja (Helsingin työväenopisto) Tips Website 🇫🇮 CV-pohja: Näin teet tyylikkään ansioluettelon helposti – Duunitori Website 🇫🇮 Vinkkejä työnhakuun - Työnhaku - Työmarkkinatori Website 🇬🇧 Tips for finding a job - Searching for work - Job Market Finland Website 🇫🇮 Työhakemus ja CV , 🇬🇧 Job application and CV (Info Finland), available in more languages Estonia 🇪🇪 Video language 🇪🇪with English subtitles 🇬🇧 Tips Website link 🇬🇧 : Tips for job applicants | Töötukassa Europass 🇪🇺 Video language 🇬🇧 Step-by-step: How to make a CV in Word or Google Docs 📝 1. Open the Program Word : Go to your computer and open Microsoft Word . Google Docs : Open your web browser, go to docs.google.com , and log in with your Google account. 2. Start a New Document Word : Click on New to start a new document. Google Docs : Click the Blank document (+) or choose from the Template Gallery . 3. Choose a Template Word : Look through the ready-made templates. Click on a CV template you like, then press Create . Google Docs : From the Template Gallery , select a Résumé template you like. 4. Add Your Own Information Click on the text in the template and replace it with your own details. Make sure to include: Your name Contact information (email, phone number) Work experience Education Skills 5. Add Your Photo (Optional) Word : Click Insert > Pictures and choose your photo. Google Docs : Click Insert > Image and upload your photo. 6. Save Your Work Word : Click File > Save As → choose where to save (Desktop, Documents, etc.), and give it a clear name like YourName_CV.docx . Google Docs : Google Docs saves automatically. To keep a copy on your computer, click File > Download > Microsoft Word (.docx). 7. Check and Edit Adjust the design or style so it fits your personality and the job. Use spell check: Word : Review > Spelling & Grammar . Google Docs : Tools > Spelling and grammar > Spelling and grammar check . If possible, ask a friend to review your CV and give feedback. 8. Save as PDF (Final Version) Word : Click File > Save As → Choose file type PDF . Google Docs : Click File > Download > PDF Document (.pdf) . Step-by-step: How to Make a CV in Canva 📝 1. Open Canva Go to www.canva.com in your browser. Log in (create a free account if you don’t have one). 2. Search for CV Templates In the search bar, type “CV” or “Resume” . You will see many ready-made designs. 3. Choose a Template Browse the templates and click on one you like. Press Customize this template to start editing. 4. Add Your Own Information Click on the text in the template and replace it with your details. Make sure to include: Your name Contact information (email, phone number) Work experience Education Skills 💡 Tip: You can move, delete, or resize text boxes to make the CV fit your needs. 5. Add Your Photo (Optional) Click Uploads > Upload files and choose your photo. Drag and drop the photo into the photo frame on the template. 6. Customize the Design Change colors, fonts, and layout to match your style. Keep it clear and professional (avoid too many decorations). 7. Save Your Work Canva saves automatically online. To download, click Share > Download . 8. Download as PDF Choose File type: PDF Print (best quality). Name your file clearly, e.g., YourName_CV.pdf . Save it on your computer or phone. Resources Video 🇬🇧 How to Make Resume and CV in Canva - Tutorial