How to write a cover letter est 60-90 mins 💡 After this training: The learner understands the purpose and basic structure of a cover letter. The learner can identify what makes a good cover letter. The learner knows how to write a tailored cover letter. 👀 How to coordinate this training: Introduction of what a cover letter is and what it contains You can use various methods to introduce Cover Letters Option 1 : Intro Discussion Questions Why do you think some employers ask for a cover letter in addition to a CV? If two candidates have similar CVs, what difference can a cover letter make? What do you think employers want to learn from a cover letter that they can’t see in a CV? Do you think a generic cover letter works, or does each one need to be tailored to the job? Why? Which is harder to write — a CV or a cover letter? Why? Option 2 : Walk through Cover Letter Structure Greeting (Dear [Name] / Hiring Manager) Opening paragraph (job you’re applying for + short hook) Middle paragraph(s) (why you want the job + how your skills/experience fit) Closing (thank you + availability for interview) Demonstration How to create a CV using: Word (with templates) Google Docs (with résumé templates) Canva (for design-oriented options) Walk through replacing template text with personal information. 3. Individual Self-Reflection Exercise Self-Reflection Exercise 1: Job Ad Matching Find a job ad that interests you. Highlight 3 skills or requirements in the ad. For each, write one sentence about how your own experience, skill, or quality matches. Self-Reflection Exercise 2: The 4-Part Draft Step 1: Write down how you usually greet someone formally (practice respect and tone). Step 2: Reflect: “Why do I want this job or type of job?” Write it as your intro. Step 3: Think: “Which 2–3 skills or experiences do I feel most proud of?” Write these as the middle section. Step 4: Reflect: “What is a professional way I like to end a message?” Use this as your closing. Exercise Participants start creating their own cover letter in class using their self-reflection answers. The trainer gives support and feedback while circulating. Option: In-class : learners work directly in Word/Docs/Canva. Homework : learners draft or finalize their cover letter and submit for feedback or exchange peer feedback in the next session. Materials needed: Computer 💻 Flipchart or whiteboard 📊 Account for word-processor applications and or Canva 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions ✨ Digital skills training about creating and writing a Cover Letter Trainer Tips: Introducing Cover Letters 1. Define the cover letter simply The goal is to show your: Motivation (why you want this job) Fit (how your skills and experiences match the role) Professionalism (clear, polite, and well-structured communication) 2. Highlight why it matters Employers often use the cover letter to decide whom to interview when CVs look similar. A good cover letter shows: Interest (you care about this company and role) Connection (you understand what the job requires) Personality (your voice and motivation come through) Finland 🇫🇮 Materials Plain language material 🇫🇮 Työhakemus Wordilla (SelkoDigi - opiskelumateriaalit) Tips Website 🇫🇮 Työhakemus: näin rakennat houkuttelevan työhakemuksen – katso konkreettiset vinkit – Duunitori Website 🇫🇮 Vinkkejä työnhakuun - Työnhaku - Työmarkkinatori Website 🇬🇧 Tips for finding a job - Searching for work - Job Market Finland Website 🇫🇮 Työhakemus ja CV , 🇬🇧 Job application and CV (Info Finland), available in more languages Estonia 🇪🇪 Tips Website link 🇬🇧 : Tips for job applicants | Töötukassa Website 🇬🇧: Career building portal designed by Töötukassa Trainer Demonstration Tips Microsoft Word / Google Docs Goal: Show learners how to create a professional, simple cover letter. Open a blank document. Demonstrate setting margins (1 inch / 2.5 cm). Show how to add name & contact info at the top (can align left or center). Insert today’s date, employer’s name, and address. Type the greeting (e.g., Dear Ms. Smith ). Walk through each paragraph (intro, body, closing). Show how to format: Use a simple font (Calibri, Arial, Times New Roman). Keep it to one page. Demonstrate saving as PDF (“File → Save As → PDF” or “Download → PDF”). Trainer tip: Emphasize simplicity. Remind learners employers value clarity over decoratio Canva Goal: Show learners how to make a visually appealing, modern cover letter (but still professional). Open Canva → Search “Cover Letter” in templates. Choose a clean, minimal template (avoid overly artistic ones). Replace placeholder text with: Their name & contact info Greeting, intro, body, closing Demonstrate customizing fonts and colors (stick to professional ones). Show how to align design with their CV (e.g., same style/colors). Export as PDF (“Share → Download → PDF”). Trainer tip: Warn learners not to get lost in design — content matters more than decoration. Canva is best if applying to creative industries. Tips for self-reflection on own Cover Letter When reviewing your own draft, ask yourself: Purpose & Motivation Does my letter clearly explain why I want this specific job and not just any job? Does my motivation sound genuine? Relevance & Skills Have I highlighted 2–3 skills or experiences that directly match the job ad? Did I avoid simply repeating my CV? Clarity & Tone Is my writing clear, professional, and easy to follow? Do I sound confident but not arrogant? Structure & Format Is my letter well-structured (greeting → intro → skills/fit → closing)? Is it one page or less, with short paragraphs? Tips for peer review of a Cover Letter When reviewing a partner’s letter, give constructive and respectful feedback : First Impression What did you feel after the first quick read? Would you want to interview this person? Why or why not? Content Does the letter explain why they want the job ? Are the skills/experiences connected clearly to the job ad? Clarity Is the message easy to understand? Are sentences concise and professional? Suggestions What is one strong part of the letter that stands out? What is one suggestion to make it stronger (specific, not general)?

Online Safety & Digital Rights The original language of these training materials is English, and they have been automatically translated into other languages using AI tools. If you notice any issues, please contact us. Digital wellbeing est. 45 mins Start Now Netiquette est. 60 mins Start Now How to protect devices est. 30 mins Start Now How to create safe and strong passwords est. 45 mins Start Now Two-factor and Multi-factor authentication est. 30 mins Start Now Understanding information and cyber security est. 45 mins Start Now How to find reliable online resources est. 45 mins Start Now What is copyright? est. 30 mins Start Now General Data Protection Regulation (GDPR) est. 30 mins Start Now

👀 How to coordinate this training: Watch the video together or independently Discussion as a whole group or in a small group Let's discuss together What search engine alternatives are there? Which search engine do you use? Do you use different ones on your phone and your computer? What kind of experiences have you had using them? What does privacy mean? How do I protect my privacy? Demonstration and exercise Select the search term. Enter the search term into different search engines and get acquainted with the results. Let's also try text and image search. You can go through the results and the learners' observations together. You can use demonstration tips below. Additional exercise Identify internet browsers on WordWall . Choose four answers out of 6 options. 🇫🇮 Tunnista Internet-selain (World Wall) Mater i als needed: Computer 💻 Mobile phone 📲 Different web browsers and search engines est. 60 min 💡 After this training: The learner is able to search for information online (search terms, search engines). The learner is able to search for different forms of information (text, image, video). The learner is able to assess the reliability of digital content. ✨ Digital skills training about searching for information on the internet video language 🇬🇧 video language 🇬🇧 Presentation Slides and Notes for Presentation 🇬🇧 Learn to use the internet (Digidel). The website is in Norwegian, make sure to use the automatic translation to change the website language. This is one of the introductory courses for those with tablets and smartphones. They must be able to connect to the internet and use it to follow some of the courses listed on the website. Please note that some contexts are based in Norway, but you can use slides and notes to get some tips on demonstrating and explaining this topic. Materials in Finnish 🇫🇮 Video 🇫🇮 Tiedonhaku internetistä: tekijänoikeudet ja luotettavuus (Osuvat Taidot) Link 🇫🇮 Viisi vinkkiä tehokkaampiin Google-hakuihin (Yle digitreenit) Plain language material 🇫🇮 Tervetuloa digitaloon! Plain language material 🇫🇮 Tiedonhaku ja selain (SelkoDigi - opiskelumateriaalit) Vocabulary Game on Wordwall 🇫🇮 Tiedon haku - mitä sanat tartkoittavat? (SelkoDigi - opiskelumateriaalit) Course with questions 🇫🇮 Digitreenien peruskurssi: Tiedonhaku (Yle Oppiminen) Materials in English 🇬🇧 WordWall matching game, Web browser or Search engines? Demonstration tips: How to do a search 🔎 Step 1. Open the browser Click on the browser icon (e.g., Chrome, Firefox, Edge, or Safari). A web browser helps us open websites and access information online. We use it to visit different pages on the internet. Step 2. Show the top bar Point to the long bar at the top: web address, search bar settings, etc. The top bar is where we type what we want to find. It works like a search box that takes us to information or websites. Step 3. Understand a Typical Website Layout Show a simple website (e.g., your organisation's website, a news site, Wikipedia). Websites usually follow a similar layout. Recognising the parts below makes it easier to find information. Point out: Header (top part, often has the website name/logo and main menu) Navigation menu (buttons or links to different sections, usually at the top or side) Main content (the middle area with the main text, pictures, or video) Footer (bottom part with extra links, contact info, or copyright) Step 4. Type a search Slowly type a simple example like: how to write a CV. Type a word, phrase, or question about what you want to learn. The search bar helps you explore topics and find answers. Step 5. View search results Point to the list of links that appear. Each line in the list is a link to a website with more information. The top results usually match the topic you searched for. Step 6. Open a result Click on one of the blue links (avoid ads at the top). Clicking a link opens the full page about your topic. You can read, watch, or explore more details on that page. Step 7. Go back to results Click the back arrow (←) at the top left of the browser. Use the back arrow to return to the search results. Try another link if you want different information. Step 8. Do an image search After a regular search, point to the menu under the search bar (e.g., “All – Images – Videos – News”). Click “Images” and show the picture results.Hover or tap on a picture to see a larger version. Click on the image to visit the website where it came from. Image search helps when you prefer pictures instead of reading text. It’s useful for recognising objects, getting ideas, or checking what something looks like. Remember to check the website the picture comes from before trusting it. You can find more information and training materials about copyright: What is Copyright? | ToolBox Optional: Voice search Point out the microphone icon if available. Optional: Private browsing Open a new private or “incognito” window and show how to recognise it (often has a dark theme or special icon). Private browsing does not save your search history, cookies, or logins. It’s useful when using shared or public computers. It keeps your activity private on the device but not completely anonymous online Step 9. Try a group search Let's search together! Use their idea to repeat the steps, and try an image search. Briefly show alternative search engines: Google, Bing, DuckDuckGo, Yahoo, etc. Open Badge: Searching and evaluating information Discover how to use this training material together with other themes to help learners earn the Open Badge. Badges allow learners to demonstrate the skills they have gained and showcase their achievements. Learn more by clicking the button below. Read more about the Open Badge 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions

Everyday digital services in Denmark est. 45 min 💡 After this training: The learner is able to identify the methods of strong identification. The learner will acquire the skills to use e-services. The learner knows how to protect their personal information and privacy. 👀 How to coordinate this training: Discussion Let's discuss together about electronic identification: What is electronic identification? Where have learners encountered it, and do they know how to do it? Why is it needed? Discuss together about different e-services and its use: Which of these services have you used before? What do you use them for? Is it easy to navigate the services? What kind of challenges do you have with using the e-services or mobile applications? 2. Emphasize privacy & safety These services often contain very personal information. No one is required to show their own data during class. Use practice examples, trainer’s demo accounts, or screenshots instead of real logins. Demonstrate and go through the main features Pick one service to explore as a group. Go Step-by-Step Together Open the service's front page. Show how to: Log in (e.g. Bank ID or Mobile ID) Find benefit applications Check messages Materials needed: Computer 💻 Mobile phone 📲 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions ✨ Digital skills training about strong electronic identification and e-services MitID MitID is Denmark’s national digital ID system, used for secure online identification and signing. It replaced the older NemID system. In short: Digital identity: MitID lets you prove who you are when logging into public services (like Borger.dk, Skat.dk, or your municipality) and private services (like online banking). How it works: Most people use the MitID app, which generates codes or requires approval when you log in. There are also alternatives like a code display device or chip if you don’t use a smartphone. Security: It provides strong authentication, ensuring that only you can access your sensitive data or sign digital agreements. Digital signing: With MitID, you can sign documents and contracts electronically, and the signature is legally binding in Denmark. Use across sectors: Both public authorities and private companies (like banks, insurance firms, pension providers) use MitID for login and secure communication. Borger.dk Borger.dk is the official citizen portal of Denmark, a public website where citizens can access information and digital self-service solutions from the Danish public sector. Public services: You can handle tasks like changing your address, applying for childcare, checking your tax information, or booking a new passport appointment. Secure login: Many services require logging in with MitID (previously NemID). Information hub: It gathers official guidance and information on topics such as healthcare, education, family, pensions, and benefits. One-stop portal: Instead of visiting multiple municipal or state websites, Borger.dk acts as a single entry point to all citizen-related services. Digital Post access: From Borger.dk you can also access your Digital Post (including e-Boks if that’s your chosen provider). So, where e-Boks is primarily a digital mailbox, Borger.dk is more like the main service portal where you manage your interactions with the Danish public sector. E-boks.dk E-boks.dk is a digital mailbox in Denmark where citizens and companies can securely receive and store mail from both public authorities and private businesses. Digital mail: You receive letters from, for example, the tax authority, your bank, insurance companies, or other authorities directly in e-Boks instead of on paper. Security: Everything is protected with NemID or MitID login. Archive: You can save and organize your documents digitally, so they’re always accessible. Accessibility: You can log in via www.e-boks.dk or through their mobile/tablet app. For most citizens in Denmark, e-Boks is a mandatory part of Digital Post, which the authorities use to communicate with you. Sundhed.dk Sundhed.dk is Denmark’s official public healthcare portal, giving citizens access to their personal health information and digital health services. Health records: You can see your medical history, hospital records, vaccinations, prescriptions, and test results. Communication: You can exchange messages with your doctor or hospital departments. Appointments: It allows you to book, change, or cancel medical appointments. Prescriptions: You can view current prescriptions and renew them online. Health information: It provides official guidance and knowledge about diseases, treatments, and healthy living. Secure login: Access requires MitID, since it contains sensitive personal health data. Min Læge Min Læge (which means “My Doctor”) is a mobile app in Denmark that connects you directly with your own general practitioner (GP). Direct access to your GP: The app is linked to your registered family doctor (general practitioner). Appointments: You can book, change, or cancel consultations. Prescriptions: Request prescription renewals directly in the app. Messaging: Send secure messages to your doctor or clinic staff. Overview: See your upcoming appointments, vaccinations, and other relevant health info. Secure login: Just like other health services, it requires MitID login for security. Summary and connections MitID – The Digital Key Foundation of the whole system. You use MitID to log in securely to all the other services: Borger.dk, e-Boks, Sundhed.dk, Min Læge, banks, etc. Ensures identity verification and enables legally binding digital signatures. Borger.dk – The Citizen Portal Acts as the front door to the public sector. From here you can access services like changing your address, applying for benefits, or checking tax. It also gives access to Digital Post (where you can choose e-Boks or another provider as your mailbox). Requires MitID login. e-Boks – The Digital Mailbox Your secure mailbox for letters from authorities (via Digital Post), banks, and private companies. You can log in directly at e-Boks.dk or via Borger.dk. Requires MitID login. Sundhed.dk – The National Healthcare Portal Your personal health portal: medical records, prescriptions, vaccinations, test results, and hospital communication. Nationwide access to official health information and personal medical data. Requires MitID login. Min Læge app – Your GP in Your Pocket A mobile app connected to your own general practitioner (family doctor). Let you book appointments, renew prescriptions, and send secure messages directly to your GP. Syncs with the broader health system (Sundhed.dk contains the national overview, while Min Læge focuses on your GP). Requires MitID login. How they connect ✅ MitID is the key you use everywhere. Borger.dk is the gateway to most public services (including Digital Post → e-Boks). e-Boks is your mailbox (letters and messages from authorities & companies). Sundhed.dk is your healthcare portal (all medical records and national health services). Min Læge app is your personal doctor’s app, which complements Sundhed.dk by focusing on day-to-day contact with your GP. Open Badge: Communication and services Discover how to use this training material together with other themes to help learners earn the Open Badge. Badges allow learners to demonstrate the skills they have gained and showcase their achievements. Learn more by clicking the button below. Read more about the Open Badge

How to make presentation slides est. 60 min 💡 After this training: The learner is able to create and edit presentation slides. 👀 How to coordinate this training: 1. Explain and demonstrate Watch the video, or you can demonstrate the presentation program of your choice using the list of features. The videos and the list of features to go through for demonstrations help you plan how to explain them step-by-step. 2. Discussion questions and check everyone's answers together. Discuss the following topics together: Have you used the presentation program? What have you used it for? For what purpose can the presentation program be used? What makes a good presentation? What kind of images can be used in the presentation? Which photos do I need to ask permission for? 3. Make a presentation together Make a presentation about a topic of your choice. Alternatively, the assignment can be done with subjects related to job search and the type of jobs learners are looking for, or subjects chosen by the learners themselves (e.g. film, music, hobby, city, animal, plant, food, etc.). Check the instructions for the exercise below as an example. 4. Additional exercise Use a cloud service like Google Drive or OneDrive, create a folder, and move the document to it . Share the document with the trainer. Watch the video on how to use Google Drive or Beginner's Guide to OneDrive for Windows to demonstrate it on your computer. Materials needed: Computer 💻 Mobile phone 📲 Account for presentation slide applications ✨ Digital skills training about using presentation slides PowerPoint Video language 🇬🇧 Materials in Finnish 🇫🇮 Video 🇫🇮 PowerPointin perusteet (Osuvat taidot) Video 🇫🇮 Powerpointin persukäyttö (SelkoDigi - opiskelumateriaalit) Video 🇫🇮 Powerpointin kuvien lisääminen (SelkoDigi - opiskelumateriaalit) Video 🇫🇮 Powerpointin muodot (SelkoDigi - opiskelumateriaalit) Video 🇫🇮 Powerpointin teemat (SelkoDigi - opiskelumateriaalit) Plain language material 🇫🇮 Tervetuloa digitaloon! (KVS Foundation) Material 🇫🇮 Powerpoint Harjoitus (SelkoDigi - opiskelumateriaalit) Google Slides Video language 🇬🇧 List of features for demonstration 1. What Are PowerPoint and Google Slides? Tools to make presentations with slides (for lessons, talks, etc.). Google Slides works online; PowerPoint is a program or online. Main parts: menus, slide list, big slide area, notes box. 2. Making and Organizing Slides Start with a blank or ready-made template. Name and save your work (Google saves automatically). Add, move, duplicate, or delete slides. Use layouts like title, text + image, etc. 3. Designing Slides Choose a theme or change the background color. Add and format text: size, color, bold, etc. Arrange pictures, shapes, or text nicely using guides or align tools. 4. Adding Pictures and Info Insert pictures or videos from your computer or the internet. Use shapes, lines, or arrows to highlight things. Add tables or charts for simple data. 5. Adding Animations Add transitions between slides. Use animations to show text or images step by step. Keep it simple—avoid too many effects. 6. Showing Your Slides Start slideshow (press F5 or “Present”). Use arrow keys or spacebar to move slides. Add private notes to help you while presenting. Share or download as PDF or PowerPoint. 7. Working and Saving Google Slides saves continuously if you are online. PowerPoint might need you to click save. Example of exercise instructions Create a Title Slide Include the topic and your own name . Add a Slide with Text Write three (3) sentences related to the topic. Add a Slide with an Image Insert one (1) image that you found online. Make sure the image is free to use and that you have permission to use it. On the slide, include information about the image source and its usage rights . Save Your Presentation Save the file to your computer’s desktop . Use a filename like: PowerPoint-Task-YourName. Upload and Send Your Presentation Save the presentation to a cloud service (e.g., OneDrive, Google Drive). Also, send the presentation to yourself or to the trainer as an email attachment Open Badge: Responsible action Discover how to use this training material together with other themes to help learners earn the Open Badge. Badges allow learners to demonstrate the skills they have gained and showcase their achievements. Learn more by clicking the button below. Read more about the Open Badge 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions

Get acquainted with different devices est. 30 min 💡 After this training: The learner can identify and select a device (e.g. computer, tablet, phone) according to its intended use. The learner can use the most common digital devices, their basic functions, and adjust settings. 👀 How to coordinate this training: 1. Watch the video together and then show an image displaying each device. Alternatively, the trainer can search for pictures of different devices and show them after the video. Write down the names of the devices. Then, do a picture search using the names of the devices. 2. Discussion Let's discuss together: Are the device names familiar? What kind of devices do you use? Was there any new information in the video? 3. Extra exercise The exercise can be combined with a search for information on the price of the device: How much do the different devices cost? Where can you buy them? You can also discuss what device you need, for what purpose and what kind of device you have used. Materials needed: Computer 💻 or Mobile phone 📲 ✨ Digital skills training about computers and various devices video language 🇬🇧 Material in Finnish Video 🇫🇮 Tietokone tutuksi (Jyväskylän kesäyliopiston video) Video 🇫🇮 Tietokoneen perusliitännät (Osuvat taidot) Vocabulary Game 🇫🇮 Laitteet ja liitännät - Yhdista sanat ja kuvat (⁠SelkoDigi - opiskelumateriaalit) Plain language material 🇫🇮 Tervetuloa digitaloon! (KVS Foundation) Other material Wordwall matching game 🇬🇧 Computer Accessories (match the picture to the word) Open Badge: Choosing and using devices Discover how to use this training material together with other themes to help learners earn the Open Badge. Badges allow learners to demonstrate the skills they have gained and showcase their achievements. Learn more by clicking the button below. Read more about the Open Badge 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions

Open Badge Path: Secure action est. 2 hour 💡 After this training: The learner is able to identify the most typical cyber and information security threats. The learner knows how to protect the devices they use with a strong passcode or other protective ways. The learner is able to recognise when information security has been breached and knows what to do. The learner knows how to protect devices and accounts with a strong password. 👀 How to coordinate this training: 1. Learn the content of the Open Badge Badges provide a means for learners to demonstrate the skills they have acquired. Upon completion of the training, learners can earn badges to showcase their digital competencies, which may be helpful when applying for jobs or advancing in their careers. These badges can also be an inspiring way to acknowledge personal growth in the digital world.Learn more about digital skills badges on the Finnish Digital Agency's website: English Finnish Swedish 2. Plan the training content Check the list of training materials connected to the open badge questions. You can organize the training sessions by using the listed content and then reviewing the open badge questions together during the session, or assign them as homework.Make sure to reserve time for a break in the training. Introduce the badge to learners and reserve time for creating a profile Allocate time for learners to create Open Badge Passport accounts and learn how to handle badges. ✨ Open Badge path on choosing and using devices www.digiuptoolbox.com Protecting devices | ToolBox www.digiuptoolbox.com Safe and Strong Passwords | ToolBox www.digiuptoolbox.com Understanding information and cyber security | ToolBox Review exercise 1. Form a pair or a small group and discuss Share the questions, e.g. one task per group. In the more advanced groups, they can answer all the questions. Go through everyone's answers together at the end. Why should you use passwords? What makes a good password? What kind of passcodes are there on the phone? What types of digital scams are there? Materials needed: Computer💻 or Mobile phone 📲 Pen & Paper or Word processing software like Microsoft Word or Google Docs📝 Digital skills badge (EN) Digital skills badge (FI) Digital skills badge (SV)

Email Basics est. 60 - 90 min 💡 After this training: The learner is able to explain the different uses of email. 👀 How to coordinate this training: Things to note before this training If people don't have an account, reserve time to create one beforehand or schedule a time to do this together during the training. 1. Exercise Let's watch the video together or independently the video Alternatively, you can show what email looks like on your computer and phone by explaining main features: Login Inbox Different folders How to send an email 2. Discussion Let's discuss together how to use email: What or which service do you use for your email account? What different purposes do you use email for? What is easy about using email? What is difficult about using email? Exercise: Send an email Write an email and send it to the trainer. Subject: "Hello" or "Greeting" To: trainer's email Message: Hello, here is the test message you requested during the training. Regards, First name Last name Additional Exercise Add a CC or Bcc recipient to the message. Find out what these terms mean. https://youtu.be/ZnSfEklfo34?feature=shared Add an attachment to the message, such as a document or screenshot, or a CV if the learner has one. Ensure it doesn't include sensitive information such as a personal identity code. Create a signature for your email and add it to the message. Materials needed: Computer 💻 Mobile phone 📲 Email account ✉️ ✨ Digital skills training about emailing Gmail Video language 🇬🇧 It's a long video, so you can check for relevant sections or get inspiration on how to demonstrate in the course. Video list 🇬🇧 Playlist on Gmail by LearnFree Video🇫🇮 Kuinka käytetään sähköpostia - esimerkkinä Gmail (Smart Seniors) Microsoft Outlook Video language 🇬🇧 Materials in English 🇬🇧 Tutorial with videos and texts 🇬🇧 and available in more languages Outlook tutorial by Microsoft Presentation Slides and Notes for Presentation 🇬🇧 Learn to use email (Digidel) Email is one of the most important functions in today's society. Without e-mail, there are few places on the internet where you can register as a user or order goods. Here, there are two different courses - one for Gmail and one for Outlook. Please note that some contents are based in Norway, but you can use slides and notes to get some tips on demonstrating and explaining this topic. Materials in Finnish 🇫🇮 Video🇫🇮 Sähköpostin peruskäyttö (Osuvat Taidot) Plain Language Material 🇫🇮 Tervetuloa digitaloon! (KVS Foundation) Click "Siiryy taloon" -> Choose item 2 Plain Language Presentation Slides 🇫🇮 Sähköpostin perusteet, SelkoDigi-hanke (⁠SelkoDigi - opiskelumateriaalit) Plain Language Material 🇫🇮 Google-tilin luominen (⁠SelkoDigi - opiskelumateriaalit) Demonstration and exercise tips 💡 1. Creating an email address Go to Gmail or Outlook Trainer: Open a browser. Learners: Everyone goes to the browser and opens the site. Start the sign-up form Trainer: Click Create account → For myself . Learners: Fill in: First name Last name Username (close to real name, no spaces, avoid special letters; add numbers/dots if name taken). Create a password Trainer: “Password = at least 8 characters, with a mix of letters, numbers, or symbols.” Learners: Type password → Confirm password → Next. Tip: If “passwords don’t match,” retype slowly. Add details Learners: Enter birthday (month, day, year). Select gender. Add phone number (for account recovery). Optional: add another email for recovery. Agree to terms & finish Learners: Scroll down → click I agree . Trainer explains about email, it looks like username@XXX.com 2. Logging in & out Trainers: show In Inbox, click your profile (top right) → Sign out. Share about security concern: “ Always sign out on shared computers.” Learners: Practice signing out and back in twice (enter email + password, then Sign in ). Check also the mobile version: Make sure learners can access email from their mobile device as well. 3. Sending an email Start a new message Trainers: Click Compose and explain the components of writing an email. Learners: In To : type trainer’s address (written on board). In Subject : type “Test”. In message box: write short greeting (start with “Hi”, end with “Regards”). Click Send . Trainer action: Reply to each participant 4. Opening emails Trainer: Explain inbox list (bold = unread, numbers show new messages). Learners: Click trainer’s reply to open it. 5. Replying to emails Trainer: Explain how to reply to an email Learners: Open trainer's reply and type a short reply → Send . 6. Wrap-up Trainer: Go through the steps you did in this lesson to recap what we learned, such as creating an email address, logging in/out, sending, opening, and replying. Remind: Always sign out on shared devices. Encourage learners to use email regularly. You can share the training materials with learners via email. Quick Troubleshooting Username taken → add dot, number, or initial. Password not working → must be 8+ characters with mix; retype slowly. Can’t find Compose → look top-left. Email won’t send → check address spelling. Screen too small → zoom in (Ctrl/Cmd + +). Open Badge: Communication and services Discover how to use this training material together with other themes to help learners earn the Open Badge. Badges allow learners to demonstrate the skills they have gained and showcase their achievements. Learn more by clicking the button below. Read more about the Open Badge 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions

Effective use of chat-based AI tools est. 60 - 90 min 💡 After this training: The learner is able to understand the basics of artificial intelligence The learner is able to explain how artificial intelligence can be used in personal and professional life. 👀 How to coordinate this training: Explanation of AI You can start from the introductory explanation using the training page from Getting started with technology > What is Artificial Intelligence (AI)? Exercise Let's watch the video together or independently. Disscussion Let's discuss together. Guiding questions: Have you used chat-based AI before? What was your experience? How do you think AI could help in your current work or daily tasks? What concerns do you have about using AI (e.g. privacy, misinformation) Discuss also the ethical considerations of AI: Should you double-check AI-generated content before using it in work documents? Why or why not? Should you tell someone you used AI to write an email? Is it safe to enter private or client-related information into AI tools like ChatGPT or Gemini? Demonstration Use the demonstration tips to demonstration how chat-based AI works. Exercise Let's do the exercise together and discuss the answers. Learners try using AI tools (ChatGPT, Gemini, etc.) If needed, start by making an account Practice giving different types of prompts Share results and discuss improvements Materials needed: Computer 💻 Access to chat-based AI like ChatGPT, Gemini 🧑🏽💻 ✨ Digital skills training about chat-based AI video language 🇬🇧 Please note that this video is from 2023. Explanation Tips 💡 1. Types of AI Models Generative AI – creates text, images, videos (e.g., ChatGPT, DALL·E) Conversational AI – chats and responds (e.g., ChatGPT, Claude) Search-Integrated AI – mixes search + AI (e.g., Perplexity, Bing Copilot) 2. Core Capabilities Natural Language Processing (NLP) Helps AI understand and generate human language – used in chatbots, translation tools, and writing assistants. Image & Speech Recognition Allows AI to identify objects in photos or understand spoken words – used in voice assistants, photo apps, and security tools. Predictive Analytics Uses data to predict future trends or behaviors – helpful in finance, health, marketing, etc. Content Generation Enables AI to create new content – like writing text, designing images, or making videos. 3. Popular AI Tools & Platforms Text : ChatGPT, Gemini, Claude Image : DALL·E, MidJourney, Pixlr, DeepAI Video : InVideo AI, HeyGen, RunwayML Summarization : YouTube video summarizers Multi-Modal : Tools that handle text + image + document input 4. How AI is Used in Daily Life and Work Life Email drafting Resume and cover letter writing Budgeting and contracts Visual design for social media Language translation and proofreading Accessibility (e.g., reading PDFs aloud) 5. Ethical Use & Data Privacy Bias & Fairness : AI can reflect or even amplify human biases present in training data. Always review outputs critically. Data Privacy : Avoid sharing sensitive personal or organizational information (e.g., ID numbers, medical records, confidential work data) when using AI tools. Transparency : Remember that AI doesn’t “know” but generates responses based on patterns; verify important facts from trusted sources. Accountability : Use AI as a support tool, not a final decision-maker, especially in hiring, finance, or legal matters. 6. How AI Understands Input (Prompting) AI doesn’t “think”; it generates based on your prompt. The more structured and specific your prompt, the better the results. Demonstration Tips & Prompt Examples ✍️ Use these scenarios to demonstrate practical applications of AI with ready-made prompt templates. Writing emails 📧 Scenario : Thanking a participant Prompt : “Write a warm thank-you email to someone who attended our workshop on effective AI use.” Scenario : Writing a meeting rescheduling Prompt : “I'm a meeting organizer, but I need to reschedule the date and time. I want to notify participants about this. Write a polite and constructive email.” 2. Responding to emails 📨 Scenario : Accepting participation to an event Prompt : “Write a positive reply to an event on December 7th.” 3. Rewriting for clarity 🔁 Scenario : You’ve written rough notes and want them improved Prompt : “Rewrite this information clearly and professionally.” 4. Getting AI to ask questions first ❓ Scenario : You want to open a café but don’t know where to start Prompt : “I want to open a café. Before suggesting steps, ask me questions about location, target audience, budget, and menu preferences.” Scenario : You want to organize a team building day for your colleagues (10 people) Prompt : “I want to organize a team building day for 10 colleagues. Before suggesting steps, ask me questions about location, target audience, budget, and menu preferences.” Exercise examples 💻 1. Email writing assistant Goal: Learn how chat-based AI helps write and respond to emails. Activity: Use prompts like: “Write a warm thank-you email to someone who attended our workshop.” “Reply to an invitation to an event positively.” Learners test both formal and informal styles using the same prompt. 2. Rewrite and improve Goal: See how AI can clarify or improve rough writing. Activity: Give learners a messy paragraph or handwritten notes. Prompt: “Rewrite this clearly and professionally.” Discuss what was improved and why. 3. AI as a thinking partner Goal: Use AI to ask the right questions before giving answers. Scenarios: “ I want to open a café. Ask me questions before giving advice.” “I want to organize a team-building day for my colleagues.” Learners compare the questions AI asks and decide if they’re helpful. 4. Everyday task helper Goal: Explore daily-life uses of chat-based AI. Activity: Assign tasks like: Planning a weekly task Translating and proofreading a message Creating a to-do list for a small event Learners share creative or unexpected uses they discovered. 5. Work-Life simulation Goal: Practice using AI in professional scenarios. Choose one role-based activity: “Write an email inviting colleagues to a brainstorming meeting.” “Create a pricing template for social media services.” Learners compare AI responses and edit them for accuracy or tone. 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? 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Which network are you connected to? est. 30 min 💡 After this training: The learner will be able to check whether they are connected to a wireless or wired network. 👀 How to coordinate this training: 1. Watch the video together or start with demonstration Exercise Supporting questions: Is your device connected to a network? Which network are you connected to? 3. Connect to a network If the device is not connected to a network, connect to an available and safe wireless network. 4. Discussion on the network Discuss Why is it not a good idea to connect to unknown networks? What kind of network is safe to connect to? Materials needed: Computer 💻 ✨ Digital skills training about the network video language 🇬🇧 Material in Finnish Video 🇫🇮 Mihin verkkoon olet liittyneenä? (Osuvat Taidot) Video 🇫🇮 Langattomaan verkkoon liittyminen (Osuvat Taidot) Plain Language Material 🇫🇮 Langattomat verkot⁠ SelkoDigi - opiskelumateriaalit Open Badge: Choosing and using devices Discover how to use this training material together with other themes to help learners earn the Open Badge. Badges allow learners to demonstrate the skills they have gained and showcase their achievements. Learn more by clicking the button below. Read more about Open Badge 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions

👀 How to coordinate this training: Discussion: Why storage matters Start with a group discussion: What happens when your email or cloud storage is full? How does it affect your ability to send or receive emails or upload files? Which types of files or emails usually take up the most space? Summarise: When storage is full, your account may stop receiving emails, syncing files, or backing up photos. Cleaning the space helps everything work smoothly and safely. Demonstration: How to check your storage space Show learners step by step how to see their current storage and how much free space is left. Email (examples): Gmail: Scroll to the bottom of the inbox or open Google One → Storage → View details. Outlook: Go to Settings → General → Storage. Cloud (examples): Google Drive: On the left-hand side, select Storage to see how much space is used. OneDrive: Click the gear icon → Settings → OneDrive storage . Explain: Most accounts come with a limited free storage plan (e.g., 15 GB in Google, 5 GB in Microsoft). Discussion: What and why we clean Talk together about: What can safely be deleted (old downloads, duplicate files, spam, large attachments). What should be kept (documents, receipts, work files, official messages). Why regular cleaning helps: Keeps your account working normally Makes it easier to find important files Improves device performance and data security Demonstration: How to clean safely Walk through simple cleaning steps while learners follow along: Email cleanup: Delete large or old emails (search “has:attachment” in Gmail). Empty Spam and Trash folders. Unsubscribe from newsletters you don’t read. Cloud cleanup: Sort files by size and delete the biggest ones you no longer need. Remove duplicates or outdated files. Empty the Trash or Recycle bin in your cloud storage. What to be careful with Explain what learners should not delete and why: Check before deleting shared files—others might still need them. Back up important files on a USB stick or external drive before cleaning. Empty the Trash only after you are sure everything unnecessary is gone. Materials needed: Computer 💻 or Mobile phone 📲 How to clean up cloud service and email storage est. 60 min 💡 After this training: The learner knows how to check how much storage space is available in their email and cloud accounts. The learner understands why it’s important to clean digital storage regularly. The learner can safely delete unnecessary files, emails, and attachments without losing important information. ✨ Digital skills training about managing storage Email video language 🇬🇧 Video language 🇫🇮 Cloud Video language 🇬🇧 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions

How to take a screenshot est. 30 min 💡 After this training: The learner knows how to take a screenshot on their own device. 👀 How to coordinate this training: Exercise Let's take a screenshot together on your own computer or mobile device. Let's explore a screenshot tool together (for example, Cut and Sketch in Office). If the learners have different mobile devices, they can tell how to take a screenshot on their devices. You can also find out together by searching for information on the Internet, e.g.: "How do I take a screenshot with my iPhone?" or "iPhone phone screenshot". Additional task: sending an email with an attachment Take a screenshot Save it to your own device. Send an email to the trainer. To: trainer's email address. Write your own name as the subject of the message, screenshot. Attach a screenshot to the message. In the message, tell us which screenshot you sent: why and from where. Write your name at the end of the message Materials needed: Computer 💻 or mobile phone 📱 ✨ Digital skills training about taking screenshots On Mobile Devices video language 🇬🇧 Basic Instructions by Device Type 📋 Android (most models) Locate the buttons: Power button + Volume down button. Press them at the same time and hold for 1 second. Screen flashes or animation shows screenshot is taken. Preview shows on screen for a few seconds. Open the Gallery or Photos app, go to “Screenshots” album. Samsung Phones (some models) Use the palm swipe gesture (if enabled): Swipe the edge of your hand across the screen. Or use the quick menu: Pull down from top > Tap the Screenshot icon. iPhone (with Face ID) Press Side button + Volume up. Preview appears in bottom left. Tap to edit, or swipe it away to save automatically. iPhone (with Home button) Press Home button + Side button together. Screenshot saves to Photos > Screenshots. On Computers 💻 video language 🇬🇧 Basic Instructions by Operating System 📋 Windows 10/11 Quick screenshot (entire screen): Press PrtScn → Paste it in Paint or Word using Ctrl + V. Save screenshot automatically: Press Windows + PrtScn → Saved in Pictures > Screenshots. Capture part of the screen: Press Windows + Shift + S. Drag to select area. Image is copied to clipboard → Paste it where needed or save. Mac (MacBook) Capture whole screen: Press Command (⌘) + Shift + 3. Capture selected area: Press Command (⌘) + Shift + 4 → drag to select. Capture a window: Press Command (⌘) + Shift + 4, then tap Spacebar. Screenshots are saved on desktop by default. Open Badge: Searching and evaluating information Discover how to use this training material together with other themes to help learners earn the Open Badge. Badges allow learners to demonstrate the skills they have gained and showcase their achievements. Learn more by clicking the button below. Read more about the Open Badge 👋🏽 Join the Community Ideas on how to create better training? Would you like to share how your training went? Join our community of digital skills trainers from the button below. Join discussions